Forging a successful social media customer service strategy is essential for building lasting customer relationships and thriving in the competitive online landscape. Social media transcends mere marketing; it has become a cornerstone of modern customer service. With millions of users sharing their experiences and seeking assistance on platforms like Facebook, Twitter, and Instagram, your brand’s […]
Recruitment 101: Attracting High-Performing Call Center Agents Call center leaders want only the best talents for their team, but the best talents are also looking for the best experiences from their prospective workplace. But who are these high-performing call center agents? And what can you do to ensure your call center partner can attract them […]
Customer experience (CX) has been undergoing quick significant changes since the COVID-19 pandemic as consumers continue to shift from brick-and-mortar shopping to ecommerce. What does this mean for businesses? Obviously ramping up efforts to digitize most of their services will be a norm in 2023, but what other trends should business owners look forward to? […]
The interactive entertainment industry is one of many booming markets that rely on call center service providers for game development and consumer support needs. The sector has been shaping outsourcing capitals into game dev hubs by sending game-related tasks there. Among those top destinations is the Philippines. The Philippines found its niche in the outsourced […]
As customer expectations continue to evolve, businesses must constantly evaluate and upgrade their customer experience strategies to stay ahead of the curve. With the right customer experience strategy, you can show your customers how much you value them. Positive reviews and impressions from these satisfied consumers elevate your brand’s reputation in an authentic, high-trust way. […]
How a 24/7 Call Center Handles a High Call Volume During the Holidays The normal call volume of a 24/7 call center can increase rapidly during the holiday season. Customer support teams prepare for high call volumes by measuring call activity, adjusting staff schedules, and organizing call systems. Is your outsourced customer experience partner ready […]
‘Tis the season when people scramble to buy gifts, plane tickets, vacations, and lots of food. These people, of course, would include you and your customer support service team. Now, you might be asking yourself, “How would I make my team and my customers happy during this time of year?” Luckily, there are ways to […]
Customer Experience Customer Support Global Outsourcing Multilingual Call Center Services Weekend Link Roundup
How Outsourcing Can Help Your Business Expand to International Markets Outsourcing can empower a business to explore new opportunities and areas for expansion. Open Access BPO explores how outsourcing multilingual support can open the doors for growth that your business can significantly benefit from. 5 Ways Multilingual Call Centers Empower Global Brands Brands seeking sustainable […]
![[Infographic] On-Demand Gig Economy: Must-See Highlights of the Emerging Economic Giant](https://www.openaccessbpo.com/wp-content/uploads/2021/12/On-Demand-Gig-Economy-768x189.jpg)
While the on-demand Gig Economy steadily strengthened over the last decade, the pandemic has really put the industry at the forefront. This isn’t seasonal emergence, however, since the industry is believed to become an economic giant in the years to come. In this infographic, Open Access BPO highlights significant industry figures and discusses how the […]
The on-demand Gig Economy is here to stay. While it grew steadily over the past decade, the COVID-19 global pandemic has cemented its staying power. Many of those who became unemployed due to the crisis found themselves dabbling in the freelancer industry. Meanwhile, the rise of work-at-home practices propelled demands for better work-life integration from […]
