WEEKEND LINK ROUNDUP | How Call Centers Hire for CX Excellence

Luis Anthony Oliveros Published on June 23, 2023

Open Access BPO Link Roundup How Call Centers Hire for CX Excellence

  • Recruitment 101:
    Attracting High-Performing Call Center Agents

    Call center leaders want only the best talents for their team, but the best talents are also looking for the best experiences from their prospective workplace.

    But who are these high-performing call center agents? And what can you do to ensure your call center partner can attract them to give your consumers exceptional customers experience?

  • Creative Recruitment Strategies:
    Find Customer-Delightful Call Center Agents

    Hiring exceptional contact center agents is crucial for delivering excellent customer service and maintaining high productivity levels.

    Traditional recruitment methods may not always yield the desired results, making it essential for contact center recruiting teams to employ creative strategies to attract top talent.

  • The Power of Inclusion:
    How Inclusive Hiring Helps Multilingual Call Centers Build Customer Relationships

    By removing barriers and biases in the hiring process, companies can tap into a wider talent pool and ensure that all individuals have a fair chance to compete for job opportunities.

    Inclusive hiring boosts recruitment numbers and allows companies and their call center partners the freedom to select only the best and most coachable candidates for any outsourced job.

  • How to Hire Great Technical Support Agents

    Tech support agents play the role of digital first responders, saving the day when users encounter tricky technical problems on the device or software they re using.

    Given the critical value IT support brings, brands and their outsourcing partners take extra care when hiring tech support agents. Provide excellent customer experience and improve customer relationships by taking these competencies into account.

  • Why Shaping the Call Center Experience Should Be Among Your Priorities

    How often do you ask your team how they’re doing? Aside from the typical stress that call center agents face, how difficult is it for them to execute their tasks? Have you ever asked them how they feel about the company?

    Enhancing the employee experience should be a priority because, after all, improving the quality of work life in your call center elevates the customer experience.

  • How Employee Dissatisfaction is the Bane of Customer Experience

    Exceptional customer experience plays a vital role in fostering customer satisfaction, loyalty, and ultimately, the success of a business. However, one critical factor that’s often overlooked is the well-being and morale of the customer support staff themselves.

    Let’s delve into the impact staff dissatisfaction has on customer relationships and explore strategies to cultivate a positive support culture that benefits both employees and customers alike.

  • How Open Access BPO Hires Stellar Customer Service Representatives

    Building an expert team of customer service representatives can be challenging for any call center recruiter. Yes, you’ll get plenty of applicants, but finding the right people won’t be as easy, especially for programs requiring specific skills, experiences, and cultural proficiencies.

    We developed robust recruitment strategies to overcome these challenges and find the most qualified customer service representatives. Here are some of Open Access BPO’s recruitment best practices.

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Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
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Open Access BPO 3 days ago
Of course, #CallCenter leaders want only the best talents for their teams, but the best talents are also looking for the best experiences from their prospective workplaces.

High performers would consider these factors as they choose the right #ContactCenter to work for: https://buff.ly/3TQnokB

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Get only a diligent , highly-skilled team working on your brand's #CX when you outsource with us: https://buff.ly/3vXYK9z

#WeSpeakYourLanguage
#outsourcing #CallCenters
#CustomerSupport #recruitment
#EmployeeManagement
Open Access BPO 3 days ago
#CallCenter agents thrive with strong leadership. Great team leaders provide direction and motivation, which fuels agent success and exceptional #CustomerExperience.

But what holds leaders back?

Here are the pitfalls that can sabotage your leadership (and get expert tips to become an exceptional leader!) https://buff.ly/3vO1Blo.

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Upgrade to a better #CustomerSupport.

Contact Open Access BPO today to build your dream #CX program with our expert team and visionary leaders: https://buff.ly/3JeSHRe

#WeSpeakYourLanguage
#CallCenterLeadership #CallCenterManager
#ContactCenterLeader #CallCenterSuccess
#EmployeeEngagement #TeamLeadership
Open Access BPO 6 days ago
𝗪𝗵𝗲𝗻 𝗰𝗵𝗼𝗼𝘀𝗶𝗻𝗴 𝗮 #𝗖𝗮𝗹𝗹𝗖𝗲𝗻𝘁𝗲𝗿 𝘁𝗼 𝗽𝗮𝗿𝘁𝗻𝗲𝗿 𝘄𝗶𝘁𝗵, 𝗳𝗶𝗻𝗱 𝗼𝘂𝘁 𝗷𝘂𝘀𝘁 𝗵𝗼𝘄 𝗮𝗴𝗶𝗹𝗲 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝘀𝗽𝗲𝗰𝘁𝘀 𝗮𝗿𝗲.

See how they've adapted in rapidly evolving situations, find out how they will help your brand thrive even in the most volatile of circumstances.

𝗔𝗴𝗶𝗹𝗶𝘁𝘆 𝗶𝘀 𝗮 𝗿𝗲𝘀𝘂𝗹𝘁 𝗼𝗳 𝗮 𝘀𝗲𝗿𝗶𝗲𝘀 𝗼𝗳 𝗴𝗼𝗼𝗱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀 𝗱𝗼𝗻𝗲 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁𝗹𝘆 𝗮𝗻𝗱 𝘁𝗵𝗼𝗿𝗼𝘂𝗴𝗵𝗹𝘆.

Here are 5 things only agile #CustomerSupport firms do differently: https://buff.ly/3vHpLOC

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We hyper-customizes our programs for every partner, industry, and market.

Contact us today so we can start planning your program, processes, and tea: https://buff.ly/3U9wASv

#WeSpeakYourLanguage
Open Access BPO 6 days ago
Each generation has its unique expectations and preferences from the brands that cater to them.

𝐃𝐢𝐬𝐜𝐨𝐯𝐞𝐫 𝐡𝐨𝐰 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐯𝐚𝐫𝐢𝐞𝐬 𝐚𝐜𝐫𝐨𝐬𝐬 𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐥𝐞𝐚𝐫𝐧 𝐡𝐨𝐰 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐬𝐚𝐭𝐢𝐬𝐟𝐲 𝐞𝐚𝐜𝐡: https://buff.ly/4aJA4k6

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Expand your reach and cater to diverse markets with our 24/7 multilingual services: https://buff.ly/3PVqnH7

#WeSpeakYourLanguage #CX
#CustomerSatisfaction #CSat
#CustomerService #CustomerSupport
Open Access BPO 10 days ago
Open Access BPO CEO Benjamin Davidowitz recently organized an Easter community initiative in Poblacion, a district within Makati City, Philippines.

The event is part of his annual tradition, which aims to provide nutritious meals to those in need while bringing smiles to children through balloon giveaways.

This year commemorates the 7th consecutive year of the initiative, facilitated with the support of volunteers from Open Access BPO, who assisted in distributing 1,000 meals and 700 balloons.

Read the full article to learn more about this heartwarming initiative:
https://buff.ly/3vCzhm6

#WeSpeakYourLanguage
#OABPOcares #CorpSocialResp
Open Access BPO 17 days ago
Customers are more likely to stay loyal to brands that build meaningful ties with them. This entails conversational interactions.

If your agents are still not adopting a humanized tone, you need to update your #CustomerService strategy: https://buff.ly/4a5p4NU

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Supercharge #CustomerExperience with our skilled teams, hyper-customized ops strategies, training programs, and optimized tech tools: https://buff.ly/3IVyWhl

#WeSpeakYourLanguage
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#CSat #CustomerSatisfaction
Open Access BPO