WEEKEND LINK ROUNDUP | How Call Centers Hire for CX Excellence

Luis Anthony Oliveros Published on June 23, 2023

Open Access BPO Link Roundup How Call Centers Hire for CX Excellence

  • Recruitment 101:
    Attracting High-Performing Call Center Agents

    Call center leaders want only the best talents for their team, but the best talents are also looking for the best experiences from their prospective workplace.

    But who are these high-performing call center agents? And what can you do to ensure your call center partner can attract them to give your consumers exceptional customers experience?

  • Creative Recruitment Strategies:
    Find Customer-Delightful Call Center Agents

    Hiring exceptional contact center agents is crucial for delivering excellent customer service and maintaining high productivity levels.

    Traditional recruitment methods may not always yield the desired results, making it essential for contact center recruiting teams to employ creative strategies to attract top talent.

  • The Power of Inclusion:
    How Inclusive Hiring Helps Multilingual Call Centers Build Customer Relationships

    By removing barriers and biases in the hiring process, companies can tap into a wider talent pool and ensure that all individuals have a fair chance to compete for job opportunities.

    Inclusive hiring boosts recruitment numbers and allows companies and their call center partners the freedom to select only the best and most coachable candidates for any outsourced job.

  • โ€ƒ

  • How to Hire Great Technical Support Agents

    Tech support agents play the role of digital first responders, saving the day when users encounter tricky technical problems on the device or software they re using.

    Given the critical value IT support brings, brands and their outsourcing partners take extra care when hiring tech support agents. Provide excellent customer experience and improve customer relationships by taking these competencies into account.

  • Why Shaping the Call Center Experience Should Be Among Your Priorities

    How often do you ask your team how they’re doing? Aside from the typical stress that call center agents face, how difficult is it for them to execute their tasks? Have you ever asked them how they feel about the company?

    Enhancing the employee experience should be a priority because, after all, improving the quality of work life in your call center elevates the customer experience.

  • How Employee Dissatisfaction is the Bane of Customer Experience

    Exceptional customer experience plays a vital role in fostering customer satisfaction, loyalty, and ultimately, the success of a business. However, one critical factor that’s often overlooked is the well-being and morale of the customer support staff themselves.

    Let’s delve into the impact staff dissatisfaction has on customer relationships and explore strategies to cultivate a positive support culture that benefits both employees and customers alike.

  • How Open Access BPO Hires Stellar Customer Service Representatives

    Building an expert team of customer service representatives can be challenging for any call center recruiter. Yes, you’ll get plenty of applicants, but finding the right people won’t be as easy, especially for programs requiring specific skills, experiences, and cultural proficiencies.

    We developed robust recruitment strategies to overcome these challenges and find the most qualified customer service representatives. Here are some of Open Access BPO’s recruitment best practices.

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Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
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Open Access BPO 2 days ago
Call centers are melting pots of talent, bringing together individuals from diverse backgrounds and cultures.

While this #diversity fosters #creativity and innovation, it can also lead to misunderstandings and conflicts.

Here's a breakdown of the top 10 culprits behind #CallCenter clashes: https://buff.ly/3ROnIjJ

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Connect with an #outsourcing firm that provides great employee training and management programs: https://buff.ly/4cfPAVu

#WeSpeakYourLanguage
#CompanyCulture #EmployeeManagement
Open Access BPO 2 days ago
At Open Access BPO, we believe in fostering a workplace that celebrates #diversity and embraces everyone for who they are. This #PrideMonth, our Davao team kicked off the celebrations with a fantastic party at 199X Coffee + Bar!

The night was filled with love, acceptance, and performances by our LGBTQIA+ teammates and allies, showcasing their talents in a celebration of Pride.

Huge thanks to Open Access BPO Davao for spreading the love and demonstrating our commitment to a workplace where everyone feels valued and empowered to be their authentic selves!

#WeSpeakYourLanguage
#OneWithDiversity #PrideMonth
#Pride2024 #CelebratePride
#UnitedByLove
Open Access BPO 3 days ago
Diversity fuels success, and #InclusiveHiring is the first step!
Discover practical strategies, success stories, and the power of embracing #diversity for better innovation and growth: https://buff.ly/3VEzO17

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Our recruitment and training practices are meticulously designed to ensure exceptional #CX: https://buff.ly/3VC9Xqx

#WeSpeakYourLanguage
#DiversityandInclusion
#inclusivity #Diversity
Open Access BPO 4 days ago
๐—” ๐—Ÿ๐—ฒ๐—ด๐—ฎ๐—ฐ๐˜† ๐—ถ๐—ป ๐— ๐—ฎ๐—ฟ๐—ฏ๐—น๐—ฒ: ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—›๐—ผ๐—ป๐—ผ๐—ฟ๐˜€ ๐—”๐—ฝ๐—ผ ๐—ช๐—ต๐—ฎ๐—ป๐—ด-๐—ข๐—ฑ | https://buff.ly/3VA9DbQ

Nestled in the remote mountains of Buscalan lives Apo Whang-Od, the revered Kalinga tattoo artist whose artistry has transcended generations. Recently, Open Access BPO embarked on a special mission to honor this cultural treasure.

More than just ink on skin, Apo Whang-Od's tattoos represent a living tradition, a connection to the past, and a vibrant expression of Filipino heritage. To celebrate her enduring impact, Open Access BPO unveiled a stunning marble bustโ€”a permanent testament to her legacy.

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Our leadership team's visit to Buscalan to honor a cultural icon embodies Open Access BPO's commitment to giving back.

Interested in learning more about our values?
Contact us today at https://buff.ly/3RmBJVA

#WeSpeakYourLanguage
Open Access BPO 4 days ago
Ensuring memorable #CustomerExperience by providing high quality #CustomerSupport means two things:
โ€ข brands need to gain a 360-degree view of their customers; and
โ€ข brands need to satisfy a large part, if not all, of their customers' needs.

One of the best ways to do both is to implement a multichannel customer experience management strategy: https://buff.ly/3XjU7lM

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Give your customers an unforgettable customer experience with multichannel #CustomerService: https://buff.ly/3XdUrCo

#WeSpeakYourLanguage
#outsourcing #CX
#CustomerSatisfaction #CSat
Open Access BPO 4 days ago
๐—™๐—ผ๐—ฟ๐—ฒ๐—ฐ๐—ฎ๐˜€๐˜๐—ถ๐—ป๐—ด ๐—ฎ๐—ฐ๐—ฐ๐˜‚๐—ฟ๐—ฎ๐—ฐ๐˜† is a valuable metric to determine the challenges your #CustomerSupport team will face.
It allows you to manage your team and distribute the workload accordingly, paving the way for an efficient operational output.

Read: https://buff.ly/45fTyeF

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For ops management strategies that ensure high #productivity for optimal 24/7 coverage: https://buff.ly/45mgzML

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
Open Access BPO