Category: Case Studies

Case studies on the need for social fraud support

Recent events involving TripAdvisor and Edmunds.com are proof that there is a clear need for social fraud support and other cautionary measures to filter out fake accounts and reviews. Once created only by authentic customers, online reviews are being used by certain corporate entities to post fraudulent content with the goal of luring potential customers […]

How rural outsourcing shaped a startup’s future

While it is common for companies to tap outsourcing in order to maximize their potential in the dynamic business scene, one visionary took the challenge further and tapped not foreigners nor onshore service providers. Instead, he turned to the Indians—native American Indians, that is. Offering diversity-driven outsourcing solutions Accenture Managing Director Randy Willis, a Native American, […]

Outsourcing the blues: A case study of how outsourcing helped the law enforcement industry

The healthcare and Information Technology (IT) industries are no strangers to business process outsourcing (BPO). In fact, these two sectors are huge contributors to the Philippines local economy. The business process also helps companies in a broad spectrum of professions and industries to compete globally with their contemporaries while incurring significant cost reductions and boosting […]

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Open Access BPO 4 days ago
With multilingual support comes multiple business growth opportunities.
The best way to get aboard the globalization train is to partner with a multilingual #CallCenter: https://buff.ly/3VLIouJ

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Open Access BPO 4 days ago
𝗦𝗺𝗮𝗹𝗹 𝗴𝗲𝘀𝘁𝘂𝗿𝗲𝘀, 𝗯𝗶𝗴 𝗶𝗺𝗽𝗮𝗰𝘁: 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿!

Every interaction in #CustomerService matters! From tiny details to grand gestures, your #CallCenter agents can make a difference.

We've compiled 10 easy-to-implement gestures to strengthen customer relationships: https://buff.ly/4exoUSi

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Open Access BPO 4 days ago
𝗦𝗺𝗮𝗹𝗹 𝗴𝗲𝘀𝘁𝘂𝗿𝗲𝘀, 𝗯𝗶𝗴 𝗶𝗺𝗽𝗮𝗰𝘁: 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿!

Every interaction in #CustomerService matters! From tiny details to grand gestures, your #CallCenter agents can make a difference.

We've compiled 10 easy-to-implement gestures to strengthen customer relationships: https://buff.ly/3z9tfe0

----------
Want to elevate your #CustomerExperience even further?

Outsource to Open Access BPO, your trusted 24/7 multilingual partner!
𝐆𝐞𝐭 𝐬𝐭𝐚𝐫𝐭𝐞𝐝 𝐭𝐨𝐝𝐚𝐲: https://buff.ly/4b9srmE

#WeSpeakYourLanguage
#outsourcing #CX #CSat
#CustomerSatisfaction
Open Access BPO 5 days ago
𝗙𝗮𝗶𝗹𝗶𝗻𝗴 𝘁𝗼 𝗻𝘂𝗿𝘁𝘂𝗿𝗲 𝗲𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗶𝘀 𝗮 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗺𝗶𝘀𝘀𝘁𝗲𝗽 𝗳𝗼𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀.

Focusing solely on acquiring new customers can lead to missed sales opportunities from your established base.

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Language barriers costing you customers?
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Open Access BPO 5 days ago
Customers trust agents who sound confident, knowledgeable, and clear.

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Open Access BPO 6 days ago
While #CustomerExperience is often a top priority, employee satisfaction can sometimes be overlooked.

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Open Access BPO