Category: Case Studies

Case studies on the need for social fraud support

Recent events involving TripAdvisor and Edmunds.com are proof that there is a clear need for social fraud support and other cautionary measures to filter out fake accounts and reviews. Once created only by authentic customers, online reviews are being used by certain corporate entities to post fraudulent content with the goal of luring potential customers […]

How rural outsourcing shaped a startup’s future

While it is common for companies to tap outsourcing in order to maximize their potential in the dynamic business scene, one visionary took the challenge further and tapped not foreigners nor onshore service providers. Instead, he turned to the Indians—native American Indians, that is. Offering diversity-driven outsourcing solutions Accenture Managing Director Randy Willis, a Native American, […]

Outsourcing the blues: A case study of how outsourcing helped the law enforcement industry

The healthcare and Information Technology (IT) industries are no strangers to business process outsourcing (BPO). In fact, these two sectors are huge contributors to the Philippines local economy. The business process also helps companies in a broad spectrum of professions and industries to compete globally with their contemporaries while incurring significant cost reductions and boosting […]

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Open Access BPO Yesterday
Elevate your #CustomerExperience and drive business growth with exceptional #CustomerSupport delivered by a dedicated #CallCenter partner.

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Open Access BPO Yesterday
From #CustomerExperience quality to employee attrition, a lot of things are at risk when #CustomerSupport team leaders underperform or fail.

So, whether you're coaching seasoned leaders or welcoming new ones to the ops, 𝗵𝗲𝗿𝗲 𝗮𝗿𝗲 𝟭𝟬 #𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽𝗦𝗸𝗶𝗹𝗹𝘀 𝘆𝗼𝘂 𝗺𝘂𝘀𝘁 𝗱𝗲𝘃𝗲𝗹𝗼𝗽 𝗶𝗻 𝘁𝗵𝗲𝗺: https://buff.ly/3AJO6pb

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Open Access BPO 3 days ago
𝗗𝗶𝘀𝗰𝗿𝗶𝗺𝗶𝗻𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗵𝗮𝗿𝗮𝘀𝘀𝗺𝗲𝗻𝘁 𝗵𝗮𝘃𝗲 𝗻𝗼 𝘀𝗽𝗮𝗰𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗺𝗼𝗱𝗲𝗿𝗻 𝘄𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲.
It's the brands' responsibility to address #diversity issues to ensure that their company culture is equitable towards all markets.

Here are helpful solutions for addressing workplace diversity challenges: https://buff.ly/3AONnml

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Learn more about our 24/7 multichannel solutions to speak your customers' language: https://buff.ly/3MlfRqn

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#CulturalDiversity
Open Access BPO 8 days ago
𝐀𝐝𝐝𝐢𝐧𝐠 𝐯𝐚𝐥𝐮𝐞 𝐭𝐨 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐦𝐞𝐚𝐧𝐬 𝐠𝐨𝐢𝐧𝐠 𝐭𝐡𝐞 𝐞𝐱𝐭𝐫𝐚 𝐦𝐢𝐥𝐞 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬.

Join us as we break down the components of value-added consumer experience in this article: https://buff.ly/3SUQC28

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Elevate #CX by partnering with a #CallCenter that goes the extra mile 24/7: https://buff.ly/3yEevEd

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#CustomerSupport #BPO
Open Access BPO 8 days ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your staffing, training, quality assurance, and service/people management.

They're more diagnostic than curative: https://buff.ly/3Xf28YL

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Outsource your #CustomerSupport needs to us and let's make dismal #CustomerService a thing of the past:
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#CallCenterOutsourcing #CallCenters
#CustomerExperience #CX #CSat
Open Access BPO 9 days ago
Employee self-care is everyone's personal responsibility. Ensuring it involves maintaining health and wellbeing, enabling employees to prevent and manage work-related stress.

Here are helpful ways to ensure employee self-care: https://buff.ly/4cCaMot

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Create unforgettable #CustomerExperiences for your brand.
We empower our agents to deliver exceptional service.

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#InternetSelfCareDay #NationalWellnessMonth