Category: Technical Support

How to Hire Great Technical Support Agents

To consumers, technical support agents play the role of digital first responders, saving the day when users encounter tricky technical problems on the device or software they’re using. We’ve all become so reliant on technology that this role has become nothing short of crucial. Glitches on the software we use at work or confusing settings […]

What services do tech support outsourcing firms normally offer?

Tech support outsourcing is the most familiar purpose that these companies have. But what specific services does it encompass? As a business owner, you understand the significance of providing top-notch technical support to your customers. However, maintaining an in-house tech support team can be costly and resource-intensive. This is where tech support outsourcing comes into […]

Will tech support outsourcing benefit my in-house help desk?

We recently talked about the difference between the commonly interchanged help desk and technical support call centerโ€”the former serves employees of the organization where it operates, while the latter attends to customers of the company it represents. Now that we cleared out the confusion, it’s time to lay out how tech support outsourcing smoothes out […]

How technical support call center operations benefit from non-voice tools

Technical support isn’t always about the phone calls. Some non-voice tools also do their part behind the scenes. With the increasing complexity of technology and customer expectations, technical support call centers are continually adapting to meet these demands. One significant transformation has been the integration of non-voice tools into their operations. These tools have become […]

What technical support solutions can startups outsource?

Starting a new business can be made a bit easier through technical support outsourcing. But which solutions should these startups delegate? Startups face numerous challenges when it comes to providing technical support to their customers. These include limited resources and expertise, scaling and fluctuating support demands, and the need for 24/7 availability. However, technical support […]

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Open Access BPO Yesterday
Gaining a leg up on the global competition means so much more than speaking your customer's langauage.

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Open Access BPO Yesterday
Open Access BPO hosted a successful #Pride celebration, fostering a spirit of #inclusivity and community.
Attendees enjoyed a lively atmosphere with video showcases, band performances, and a drag queen showcase.

The event highlighted our commitment to #diversity and inclusion within the workplace.

๐—›๐—ฒ๐—ฎ๐—ฑ ๐˜๐—ผ ๐—ผ๐˜‚๐—ฟ ๐—ฏ๐—น๐—ผ๐—ด ๐—ณ๐—ผ๐—ฟ ๐—ฎ ๐—ณ๐˜‚๐—น๐—น ๐—ฟ๐—ฒ๐—ฐ๐—ฎ๐—ฝ ๐—ผ๐—ณ ๐˜๐—ต๐—ฒ ๐—ฒ๐—ฝ๐—ถ๐—ฐ ๐—ฐ๐—ฒ๐—น๐—ฒ๐—ฏ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป: https://buff.ly/4cXfjSS

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Open Access BPO 3 days ago
You need skilled and creative #CustomerService agents to wow your customers.
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Open Access BPO 4 days ago
Aside from the different accents, Americans and Britons have different attitudes when talking to #CallCenter agents.

Here's what agents have to know about both types of English-speaking Westerners when providing #CustomerService: https://buff.ly/3WdNKPW

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Open Access BPO 4 days ago
Great #CallCenter agents rely on strong Team Leaders for guidance and motivation. But even the best intentions can be overshadowed by negative leadership habits.

Check out our blog post for ๐˜๐—ต๐—ฒ ๐—บ๐—ผ๐˜€๐˜ ๐—ฐ๐—ผ๐—บ๐—บ๐—ผ๐—ป ๐—ฝ๐—ถ๐˜๐—ณ๐—ฎ๐—น๐—น๐˜€ ๐˜๐—ต๐—ฎ๐˜ ๐—ฐ๐—ฎ๐—ป ๐˜€๐—ฎ๐—ฏ๐—ผ๐˜๐—ฎ๐—ด๐—ฒ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—น๐—ฒ๐—ฎ๐—ฑ๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ (plus insider tips for becoming a stellar leader who inspires your team and drives results!): https://buff.ly/4eWMurQ

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Open Access BPO 8 days ago
Open Access BPO Makati picked up where our Davao colleagues left off in #PrideMonth celebrations.

Here are some of the highlights in last Friday's Pride Party at The Enderun Tent: https://buff.ly/4cHNoa9
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