Category: Culture

Gen Z: The New Workforce Awakens for BPOs and Call Centers

Let’s start with a few fun facts: Tamagotchi was released in Japan 26 years ago, while “Baby…One More Time,” the song that catapulted Britney Spears into stardom, turns 23 this year. Meanwhile, Facebook, Gmail, Twitter, YouTube, the first iPhone, and the Android mobile operating system are also set to join the 20-something train within the […]

The Wallstreet Journal Highlights Open Access BPO’s Operational Resilience

Open Access BPO is leading the drive to maintain business as usual during the COVID-19 pandemic, with flexible, nimble deployment for large customer support and back office teams. The business process outsourcing (BPO) industry, which covers a range of business activities including customer service, technical support, animation, medical billing, and content moderation, is a central […]

Open Access BPO goes Monochrome: The year-ender of the decade

In true Open Access BPO fashion, a year of hard work won’t be complete without a fun and festive year-ender. For the last event of this decade, we went MONOCHROME. Gigantic black-and-white chess pieces adorned the stage and a photo wall featuring the names of all the Makati employees added pizzazz to the night. The […]

Open Access BPO triathletes take on 2019 Ironman 70.3

Sports is one of the most common interests at Open Access BPO. So, when the Regent Aguila IronMan 70.3 Philippines was announced, triathletes in the company immediately signed up to participate. The Regent Aguila Ironman 70.3 Philippines is one of the local events under the prestigious international Ironman Triathlon. It recent race took place in […]

Open Access BPO launches employee leadership training program

Call centers in the Philippines understand the importance of employee enrichment initiatives in keeping employees happy, fulfilled, and motivated. As such, many of them establish training programs to help employees develop and enrich their skills to boost their confidence and progress in their chosen career paths. Multilingual call center Open Access BPO recently launched its […]

How BPO companies should support employee self-care

Self-care is everyone’s personal responsibility. Ensuring it involves taking on activities that help maintain their health and well-being, enabling them to prevent and manage illnesses caused by an unhealthy lifestyle. Between an employee’s responsibilities at work and at home, however, maintaining a balance and fully taking care of one’s self can be challenging. This is […]

Open Access BPO launches new Makati office

Since moving its operations from the US to the Philippines in 2007, Open Access BPO has developed its portfolio of services and grown its customer base. Along with this growth is its operations’ expansion, including its multicultural workforce and international offices. Last Friday, July 12, the multilingual call center officially launched a new office at […]

Open Access BPO expands to new office

MAKATI CITY, Philippines, July 12, 2019 – Open Access BPO, a Philippine-based global multilingual call center, has launched a new office in Makati City, Philippines. Located at the Glorietta 2 Corporate Center, the 1,000-seat facility was established to meet the growing demands of its clients and expanding workforce. “Open Access BPO is the go-to provider […]

Open Access BPO’s LGBTQIA+ employees stand up for Pride

We Speak With Pride What better way to hear about the struggles and hopes of the community than from those who experience these firsthand. This year, we invited some of our LGBTQIA+ employees to share what they resist against and for.     James (Lead Generation Analyst) resists for HIV awareness. I advocate for HIV […]

Stonewall 50:  Open Access BPO’s Pride commemoration

It may be easy to dismiss the Pride march as a call for community or to perceive it as flagrant and flamboyant display for what’s been regarded as unnatural or skewed realities by bigots. What others don’t know is it’s a commemoration and a resistance more than a celebration. Each Pride march is a push […]

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It’s Data Privacy Awareness Month at Open Access BPO!
For our first Weekend Link Roundup, we’re featuring posts about #DataSecurity and #InformationSecurity best practices: https://buff.ly/3weIWMU

Is Data Safe From Security-Related Outsourcing Issues?
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Best Practices to Boost Data Security in Call Centers
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Educating Your Customers About Information Security
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The Worst Threat to Business Data Security: Employees
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Deflecting Insider Threats to Data Security
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How Open Access BPO Future-Proofs Your Offshore Operations
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As more brands grow their digital products and services over digital platforms, it’s critical to educate customers about cyberattacks and information security.
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