Category: Culture

Philippine call center to run for a cause once again in NYC Marathon

MAKATI CITY, Philippines—Open Access BPO, an international multilingual call center based in the Philippines, is once again flying representatives to the world’s most prestigious marathon, the TCS New York City Marathon, to be held on November 5. Open Access BPO, in its second year as a major sponsor of cause-driven nonprofit Ryan’s Run, seeks to […]

3 Open Access BPO employees finish NYC Marathon

Three employees from Philippine call center Open Access BPO were among the 51,388 finishers of the TCS New York City Marathon held November 6. Alberto Agulto, Leo Penas, and Clint Ortiz joined and finished the world’s biggest marathon to support a cause-driven, nonprofit organization called Ryan’s Run. Based in Pennsylvania, Ryan’s Run raises funds that […]

Open Access BPO sends 3 employees to NYC marathon for a cause

In just a week’s time, Open Access BPO employees Jun Agulto, Clint Ortiz, and Leo Penas will be flying to New York for the world’s biggest marathon. To support Pennsylvania nonprofit organization Ryan’s Run, multilingual outsourcing company Open Access BPO is sending three employees to the TCS New York City Marathon, the world’s biggest race, […]

White Paper: How Davao City became a prime outsourcing hub

Behind the Philippines long-term success in the outsourcing arena is the collective power of budding business process outsourcing (BPO) hubs dubbed as Next Wave Cities. One of them is Davao City, recently been recognized as one of the most auspicious outsourcing cities worldwide.

‘Expansion’ is Open Access BPO’s word of the year

Open Access BPO had a full and busy year that made way for plenty of opportunities. For the Philippine multilingual call center, 2015 was the year to assert its world-class capabilities and increase connections between brands and customers in different parts of the world. This year, business expansions took center stage and emphasized the company’s […]

Open Access BPO expands to Philippines’ safest city

Bolstering its presence in the business process outsourcing industry, Open Access BPO will soon mark its second expansion in Asia this year, as it launches a new office in the Philippines safest city, Davao, on August 11. Recently, the multilingual contact center also brought its services to Taipei, Taiwan, currently the 13th safest city in […]

Social engineering techniques that threaten call centers

Call centers are becoming a hacker’s favorite point of entry in infiltrating a company s database of sensitive client information and protected strategies. Whether or not your contact center handles financial and banking accounts, it could still be a potential target for cross-channel fraud because of its vulnerability to social engineering techniques. While there are […]

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