Category: Culture

Open Access BPO sends 3 employees to NYC marathon for a cause

In just a week’s time, Open Access BPO employees Jun Agulto, Clint Ortiz, and Leo Penas will be flying to New York for the world’s biggest marathon. To support Pennsylvania nonprofit organization Ryan’s Run, multilingual outsourcing company Open Access BPO is sending three employees to the TCS New York City Marathon, the world’s biggest race, […]

White Paper: How Davao City became a prime outsourcing hub

Behind the Philippines long-term success in the outsourcing arena is the collective power of budding business process outsourcing (BPO) hubs dubbed as Next Wave Cities. One of them is Davao City, recently been recognized as one of the most auspicious outsourcing cities worldwide.

Social engineering techniques that threaten call centers

Call centers are becoming a hacker’s favorite point of entry in infiltrating a company s database of sensitive client information and protected strategies. Whether or not your contact center handles financial and banking accounts, it could still be a potential target for cross-channel fraud because of its vulnerability to social engineering techniques. While there are […]

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