Category: Call Center Agents

How can an e-commerce business survive the holiday madness?

In less than a month, millions of Thanksgiving turkeys will grace banquets and signal the much-awaited Black Friday and Cyber Monday shopping bonanzas. With price slashes often too good to resist, bargain hunters are expected to flood every brick-and-mortar store and e-commerce business’ website. People will also be reaching out to brands’ customer service channels […]

Open Access BPO launches employee leadership training program

Call centers in the Philippines understand the importance of employee enrichment initiatives in keeping employees happy, fulfilled, and motivated. As such, many of them establish training programs to help employees develop and enrich their skills to boost their confidence and progress in their chosen career paths. Multilingual call center Open Access BPO recently launched its […]

Using the right tone of voice to enhance customer service

Once, during a meeting, my colleagues got into a heated discussion, not because they were on opposing sides, but because they misconstrued the tone each other used. Emotions inevitably rose, and an argument exploded—one that could’ve been avoided had both parties used friendlier tones. Customer service is often an incubator for these situations. As any […]

Why shaping the agent experience should be your call center’s 2018 priority

Improving the quality of work life your call center agents experience can help enhance the customer experience. How often do you ask your employees how they’re doing? Aside from the typical stress that call center agents face, how difficult is it for them to execute their tasks? Have you ever asked them how they feel […]

Make your call center agents’ lives easier

Your agents’ experience matters just as much as customers’ happiness. Every contact center’s goal is to deliver an effortless consumer experience. In an ideal world, that means brief (or none at all) on-hold times, quick calls, full issue resolution, and effective customer service reps. But if agents are struggling because of disorganized internal processes, then […]

5 Tips for building a high-performing omnichannel team

Call centers need to build a consistent and memorable customer experience covering all channels, both digital and non-digital. To do this, you need a high-performing omnichannel team that can successfully implement your customer service strategy. At first, however, you may find this task challenging or you may be clueless as to where you should start. […]

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Open Access BPO
Open Access BPO7 hours ago
Good #TechSupport enables you to keep your technologies accessible and fully functional for end-users 24/7. Streamline your #IT helpdesk with an expert #BPO provider to focus on business growth: https://zcu.io/uGWd

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Open Access BPO
Open Access BPO2 days ago
“Customers have higher expectations now. They have a little more money in their pocket to spend, and they’re going to be more discerning about the quality of the shopping experience.” - David VanAmburg, American Customer Satisfaction Index (ACSI) Managing Director

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Open Access BPO
Open Access BPO5 days ago
Are you losing customers over time? Here are five reasons why #CustomerRelationships fall south and how you can deal with them.
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Open Access BPO
Open Access BPO1 week ago
How do #tech companies boost customer relations? Find out how #CustomerSupport outsourcing creates opportunities for better customer experiences and business growth: https://zcu.io/4T2V

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Open Access BPO
Open Access BPO1 week ago
Businesses that can speak their customers’ language have the upper hand in foreign markets. But which #CustomerService languages should you include? Consider these top five languages to ensure global success: https://zcu.io/x5QC

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Open Access BPO
Open Access BPO2 weeks ago
The #outsourcing industry is faced with its own technical and natural crises. Check out these #CrisisManagement tips to ensure that your #CallCenter stays uninterrupted when dealing with unexpected situations: https://zcu.io/v3J0

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