Open Access BPO launches employee leadership training program

Open Access BPO launches employee leadership training program

Wendy Pilar Published on August 3, 2019

Call centers in the Philippines understand the importance of employee enrichment initiatives in keeping employees happy, fulfilled, and motivated.

As such, many of them establish training programs to help employees develop and enrich their skills to boost their confidence and progress in their chosen career paths.

Lecturer discussion during Open Access BPO LEAD leadership program

Multilingual call center Open Access BPO recently launched its leadership training program, LEAD (Learn, Engage, Accelerate, and Disrupt). It’s a series of training sessions aimed to help team leaders, managers, and supervisors embrace their roles and improve their leadership skills. The program focuses on critical areas of leadership in the call center environment, including:

  • promoting communication;
  • leading the work;
  • guiding performance;
  • practicing time management; and
  • developing personal leadership.
Group discussion during Open Access BPO LEAD training

Participants include current and newly promoted leaders from both operations and non-operations teams. Aside from the customary lectures and discussions, the LEAD program curriculum also includes activities that encourage engagement among leaders that enable them to learn from each other and form new bonds.

Spearheaded by the company’s training team, the LEAD program is one of the many employee enrichment efforts planned before the year ends. The company is looking forward to training four to six more classes in the following months to support employees’ personal development.

 

 

 

Wendy is a Digital Content Specialist at Open Access BPO. She creates content to build awareness around the company's target audiences online including its supported social media platforms. Her articles focus on communicating the Open Access BPO culture to its internal and external clients. Outside of work, she's a photography hobbyist and a sister to five adorable dogs.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO1 day ago
Developing countries, including India, Indonesia, and the Philippines, showed 30% increase in gig platform use.

See how Open Access BPO empowered a leading #GigEconomy platform with tried-and-true #CX and process management solutions. Get your hands on our exclusive market insights today: https://buff.ly/2WwrLqR

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO2 days ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management: https://buff.ly/2Vhw7BB

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
With their ability to solve simple issues instantly, chatbots allow brands to make the always-on consumer happy.

Enhance your #LiveChat support strategy with these 7 best practices: https://buff.ly/3lbuHn4

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Get a glimpse of what The Open Access Difference can offer your business in the #GigEconomy: https://buff.ly/3zN708T

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO4 days ago
Here are five ways to help your business gain a deeper understanding of your customers' needs:
✔️ Put yourself in their shoes
✔️ Conduct customer research
✔️ Gather #CustomerFeedback
✔️ Go to social media
✔️ Maximize your #CRM system

Read more: https://buff.ly/2TAVDRN

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO5 days ago
What began as a humble telemarketing startup in 2006 has grown into a full-suite multilingual outsourcing provider.

Get to know Open Access BPO more: https://buff.ly/3BJXBk9

#WeSpeakYourLanguage
Do NOT follow this link or you will be banned from the site!