Call centers in the Philippines understand the importance of employee enrichment initiatives in keeping employees happy, fulfilled, and motivated.

As such, many of them establish training programs to help employees develop and enrich their skills to boost their confidence and progress in their chosen career paths.

Multilingual call center Open Access BPO recently launched its leadership training program, LEAD (Learn, Engage, Accelerate, and Disrupt). It’s a series of training sessions aimed to help team leaders, managers, and supervisors embrace their roles and improve their leadership skills.

The program focuses on critical areas of leadership in the call center environment, including:

• promoting communication;
• leading the work;
• guiding performance;
• practicing time management; and
• developing personal leadership.

Participants include current and newly promoted leaders from both operations and non-operations teams. Aside from the customary lectures and discussions, the LEAD program curriculum also includes activities that encourage engagement among leaders that enable them to learn from each other and form new bonds.

Spearheaded by the company’s training team, the LEAD program is one of the many employee enrichment efforts planned before the year ends. The company is looking forward to training four to six more classes in the following months to support employees’ personal development.