Category: Open Access BPO

Open Access BPO Levels Up Learning Experience with New Coaching Platform

As a testament to its dedication to employee development, multinational customer support call center, Open Access BPO, is raising the bar for people growth with the launch of OACIS. Designed to inspire, support, and guide employees towards their goals, the new coaching platform aims to transform how the company nurtures talent. “OACIS is a significant […]

Open Access BPO Now ISO-Certified for Information Security

Makati City, Philippines, July 1, 2024 – Open Access BPO has achieved ISO certification, recognizing the multilingual call center company’s information security management excellence. Open Access BPO received ISO/IEC 27001:2022 Standard Certificate for its secure customer experience, content management, and back office services. This certifies that the company meets the rigorous information security management standards […]

Open Access BPO Unveils Marble Bust to Honor Tattoo Artist Apo Whang-Od

Open Access BPO’s leadership team recently trekked to Buscalan in the Philippines’ Kalinga province to unveil a monumental marble bust in homage to the mambabatok (indigenous tattoo artist) Apo Whang-Od. The turnover ceremony for the bust commenced on the morning of May 3rd with a traditional pig offering ritual. Later in the afternoon, the leadership […]

Open Access BPO Relaunches Employee Wellness Program with Yoga Session

Multilingual call center Open Access BPO recently relaunched its employee fitness program last May 8, 2024 with a beginner-friendly yoga session held on the terraces of its Makati office. Led by wellness specialist and Yoga Instructor Zee Villarin, the session focused on promoting relaxation and overall well-being among employees. Yoga is recognized for its physical […]

Open Access BPO Consolidates Manila Sites Into Central Hub for Seamless Operations

In the center of the photo, taken during the launch of Open Access BPO’s new operations floor and cafeteria, are CEO Ben Davidowitz and Global VP Joy Sebastian, with Head of Recruitment, Training, & Site Support Bobby Jusayan and Senior Operations Director Nathaniel Martinez. MAKATI CITY, Philippines, April 2024โ€”Multinational outsourcing firm Open Access BPO has […]

Open Access BPO CEO Leads Easter Community Initiative

Open Access BPO CEO Benjamin Davidowitz (right) shares a moment with some of the volunteers as they provide hot meals to attendees of the Easter community initiative Open Access BPO CEO Benjamin Davidowitz spearheaded an Easter community initiative on March 31, 2024, bringing smiles and nutritious meals to the Poblacion neighborhood in Makati City, Philippines. […]

How Open Access BPO Helps Brands Mitigate Outsourcing Risks

Brands embrace outsourcing as a potent business strategy that offers a blend of efficiency and innovation that redefines their consumer relationships and drives their operational success Companies have come to rely on call centers for services such as frontline customer care and technical support, as well as a host of both back office and knowledge […]

Open Access BPO Turns the Heat Up with 2024’s Kickoff Party

Open Access BPO didn’t seem to mind the cool weekend winds as employees donned their best summer outfits in Endless Summer: The Open Access BPO Kick-Off Party 2024. Held last Saturday, February 3, the multilingual call center celebrated 2023 with gratitude for everyone’s hard work and embraced 2024 as a year of abundant growth opportunities. […]

Open Access BPO Davao Expands to Second Location

DAVAO CITY, Philippines, October 2023 – Open Access BPO, multinational provider of outsourcing business solutions, has unveiled its second office in Davao City, Philippines. “The launch of our second Davao campus is a response to the growing needs of our partners and to bolster our expanding workforce,” stated company CEO Benjamin Davidowitz. “We hope to […]

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Open Access BPO 23 hours ago
The holiday season is peak time for #ecommerce, bringing a surge in orders and a flood of customer inquiries.The pressure to deliver a successful holiday sale on them and on the brand is immense.

During this busiest of seasons, #CustomerSupport teams commonly find themselves stretched thin.

Without meticulous planning, unforeseen challenges can derail the entire strategy.
"Disasters" such as these: https://buff.ly/4fdD3TF

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Let a #CX expert manage your brand's #CustomerSupport challenges.

Contact us and let's develop a program for your specific needs, challenges, and budget:
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#WeSpeakYourLanguage
#CustomerService #CSat #CallCenters
#CustomerSatisfaction #Outsourcing
Open Access BPO Yesterday
#NewsFlash
Robinsons Land, a leading developer in the Philippines, has awarded Open Access BPO Manila the Prime Occupier Award for its occupancy in Robinsons Summit Center in Ayala, Makati.

This award recognizes the multilingual call centerโ€™s excellence, particularly in its employee-centric design approach.

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๐˜—๐˜ฉ๐˜ฐ๐˜ต๐˜ฐ ๐˜ด๐˜ฉ๐˜ฐ๐˜ธ๐˜ด ๐˜–๐˜ฑ๐˜ฆ๐˜ฏ ๐˜ˆ๐˜ค๐˜ค๐˜ฆ๐˜ด๐˜ด ๐˜‰๐˜—๐˜–'๐˜ด ๐˜๐˜— ๐˜‘๐˜ฐ๐˜บ ๐˜š๐˜ฆ๐˜ฃ๐˜ข๐˜ด๐˜ต๐˜ช๐˜ข๐˜ฏ ๐˜ฑ๐˜ณ๐˜ฐ๐˜ถ๐˜ฅ๐˜ญ๐˜บ ๐˜ข๐˜ค๐˜ค๐˜ฆ๐˜ฑ๐˜ต๐˜ช๐˜ฏ๐˜จ ๐˜ต๐˜ฉ๐˜ฆ ๐˜—๐˜ณ๐˜ช๐˜ฎ๐˜ฆ ๐˜–๐˜ค๐˜ค๐˜ถ๐˜ฑ๐˜ช๐˜ฆ๐˜ณ ๐˜ˆ๐˜ธ๐˜ข๐˜ณ๐˜ฅ ๐˜ฑ๐˜ณ๐˜ฆ๐˜ด๐˜ฆ๐˜ฏ๐˜ต๐˜ฆ๐˜ฅ ๐˜ฃ๐˜บ ๐˜™๐˜ฐ๐˜ฃ๐˜ช๐˜ฏ๐˜ด๐˜ฐ๐˜ฏ๐˜ด ๐˜“๐˜ข๐˜ฏ๐˜ฅ.

๐˜‘๐˜ฐ๐˜ช๐˜ฏ๐˜ช๐˜ฏ๐˜จ ๐˜ฉ๐˜ฆ๐˜ณ ๐˜ข๐˜ณ๐˜ฆ (๐˜ง๐˜ณ๐˜ฐ๐˜ฎ ๐˜ญ๐˜ฆ๐˜ง๐˜ต) ๐˜“๐˜ฆ๐˜ฐ ๐˜š๐˜ฐ๐˜ณ๐˜ช๐˜ต๐˜ข, ๐˜“๐˜ฆ๐˜ข๐˜ด๐˜ฆ ๐˜‹๐˜ช๐˜ณ๐˜ฆ๐˜ค๐˜ต๐˜ฐ๐˜ณ; ๐˜‘๐˜— ๐˜‰๐˜ข๐˜ญ๐˜ฃ๐˜ฐ๐˜ข, ๐˜๐˜—-๐˜“๐˜ฆ๐˜ข๐˜ด๐˜ช๐˜ฏ๐˜จ; ๐˜‘๐˜ฆ๐˜ณ๐˜ช๐˜ค๐˜ฉ๐˜ฐ ๐˜Ž๐˜ฐ, ๐˜š๐˜๐˜— & ๐˜‰๐˜ถ๐˜ด๐˜ช๐˜ฏ๐˜ฆ๐˜ด๐˜ด ๐˜œ๐˜ฏ๐˜ช๐˜ต ๐˜Ž๐˜ฆ๐˜ฏ๐˜ฆ๐˜ณ๐˜ข๐˜ญ ๐˜”๐˜ข๐˜ฏ๐˜ข๐˜จ๐˜ฆ๐˜ณ; ๐˜ข๐˜ฏ๐˜ฅ ๐˜”๐˜บ๐˜ฃ๐˜ฆ๐˜ญ๐˜ญ๐˜ฆ ๐˜ˆ๐˜ณ๐˜ข๐˜จ๐˜ฐ๐˜ฏ-๐˜Ž๐˜ฐ๐˜‰๐˜ช๐˜ฐ, ๐˜š๐˜๐˜— - ๐˜๐˜ฏ๐˜ง๐˜ณ๐˜ข๐˜ด๐˜ต๐˜ณ๐˜ถ๐˜ค๐˜ต๐˜ถ๐˜ณ๐˜ฆ ๐˜ข๐˜ฏ๐˜ฅ ๐˜๐˜ฏ๐˜ต๐˜ฆ๐˜จ๐˜ณ๐˜ข๐˜ต๐˜ฆ๐˜ฅ ๐˜‹๐˜ฆ๐˜ท๐˜ฆ๐˜ญ๐˜ฐ๐˜ฑ๐˜ฎ๐˜ฆ๐˜ฏ๐˜ต๐˜ด.

#WeSpeakYourLanguage
Open Access BPO 2 days ago
Open Access BPO has taken a significant step towards a brighter future for its employees and partners by introducing OACIS.

OACIS is the #outsourcing firmโ€™s new coaching platform that provides personalized guidance and a structured coaching process.

It empowers team leaders to nurture the growth of their agents and cultivate a culture of excellence.

Curious to learn more about how OACIS is revolutionizing employee development at Open Access BPO?

Read more about it: https://buff.ly/3D66Y2K

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Open Access BPO is committed to continuous improvement, striving to deliver exceptional service to our partners and their customers.

Learn more about how we can help your business thrive, reach out to our team: OpenAccessBPO.com

#WeSpeakYourLanguage
#EmployeeManagement #SkillsTraining
#EmployeeExperience #TalentDevelopment
Open Access BPO 2 days ago
๐—–๐—ฟ๐—ฒ๐—ฎ๐˜๐—ถ๐—ป๐—ด ๐—ฎ ๐˜€๐—ฎ๐˜๐—ถ๐˜€๐—ณ๐˜†๐—ถ๐—ป๐—ด #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ถ๐—ป๐˜ƒ๐—ผ๐—น๐˜ƒ๐—ฒ๐˜€ ๐—บ๐—ผ๐—ฟ๐—ฒ ๐˜๐—ต๐—ฎ๐—ป ๐—ท๐˜‚๐˜€๐˜ ๐˜€๐—ผ๐—น๐˜ƒ๐—ถ๐—ป๐—ด ๐—ฝ๐—ฟ๐—ผ๐—ฏ๐—น๐—ฒ๐—บ๐˜€; ๐—ถ๐˜'๐˜€ ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜ ๐—ฏ๐˜‚๐—ถ๐—น๐—ฑ๐—ถ๐—ป๐—ด ๐˜€๐˜๐—ฟ๐—ผ๐—ป๐—ด ๐—ฟ๐—ฒ๐—น๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€๐—ต๐—ถ๐—ฝ๐˜€.

There are key elements that make this experience truly exceptional.
See what those elements are and see how they work together to enhance #CustomerSatisfaction:
https://buff.ly/4f5Pq4d

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Struggling to meet customer expectations?

#Outsourcing your #CustomerSupport can provide the scalability, expertise, and 24/7 availability you need to deliver exceptional service.

Contact us to learn how we can help you improve customer satisfaction and drive business growth: https://buff.ly/4gto09i

#WeSpeakYourLanguage
#CX #CustomerService
Open Access BPO 3 days ago
๐—˜๐—ป๐—ต๐—ฎ๐—ป๐—ฐ๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚๐—ฟ #๐—–๐—ซ ๐˜๐—ฒ๐—ฎ๐—บ'๐˜€ ๐—ฝ๐—ฒ๐—ฟ๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐˜„๐—ต๐—ถ๐—น๐—ฒ ๐—ฝ๐—ฟ๐—ถ๐—ผ๐—ฟ๐—ถ๐˜๐—ถ๐˜‡๐—ถ๐—ป๐—ด ๐˜๐—ต๐—ฒ๐—ถ๐—ฟ ๐˜„๐—ฒ๐—น๐—น๐—ฏ๐—ฒ๐—ถ๐—ป๐—ด is a constant challenge for brands and their #ContactCenter partners.

That's why we listed strategies that can boost employee engagement and #productivity: https://buff.ly/4g0XCDW

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Learn how our training, employee engagement, and culture of diversity contribute to our high-quality #CustomerExperience: https://buff.ly/4itLywu

#WeSpeakYourLanguage
#CSat #CustomerSupport #CX
#CustomerSatisfaction #EmployeeManagement
Open Access BPO 3 days ago
Customers expect more convenient transactions from #ecommerce brands as the holiday season draws near.

Of course, you will strive to get a lion's share of customers during the holiday rush, but can you reassure shoppers of a smooth shopping experience?

Check out our checklist of conveniences that customers can expect from your brand during the holidays: https://buff.ly/3Vr3IVM

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Outsource to Open Access BPO for a frictionless #CustomerExperience even during the holidays and beyond: https://buff.ly/3VoPrZK

#WeSpeakYourLanguage
#CustomerSupport #CX #CSat