Category: Top Story

Connecting with Teams, Clients, and Customers During COVID-19

Open Access BPO’s steps to protect and support our teams and business partners amidst COVID-19. Our Operations and Support teams have implemented safe work arrangements for our staff. Our seamless business continuity planning ensures that our clients receive uncompromised service. Flexible Work During Community Quarantine After closely monitoring the situation, Open Access BPO classified our […]

Open Access BPO Secures PCI DSS Certification

MAKATI CITY, Philippines, March 18, 2020 – Open Access BPO achieved Payment Card Industry Data Security Standard certification from the PCI Security Standards Council. Open Access BPO, a leading multilingual outsourcing firm, recently passed the stringent audits of its transaction safety and security protocols and infrastructure. The PCI DSS is an international information security standard […]

A look back at Open Access BPO’s 2019 milestones

The year 2019 has a been full year of growth and opportunities for Open Access BPO. As a business process outsourcing (BPO) firm in the Philippines, we have a lot to celebrate this year—from expansions to new achievements and reinventions. And as we bid 2019 farewell, we look back at our milestones. 12 solid years […]

Structuring a multichannel customer support program for a rising telecom

The road to a thriving global business is paved with challenges that can whittle down entrepreneurs’ motivation and test customer trust. And in an industry dominated by legacy brands, even having an innovative product will only get you so far. Open Access BPO’s case study, Building a Non-voice Solution to Propel a Telecom Disruptor, highlights […]

Open Access BPO launches employee leadership training program

Call centers in the Philippines understand the importance of employee enrichment initiatives in keeping employees happy, fulfilled, and motivated. As such, many of them establish training programs to help employees develop and enrich their skills to boost their confidence and progress in their chosen career paths. Multilingual call center Open Access BPO recently launched its […]

Open Access BPO speaks with Pride

This June, LGBTQIA+ communities all over the world are celebrating Pride Month. Amid Pride celebrations, Open Access BPO expresses and extends full support to its very own LGBTQIA+ members.

What can the EU’s new data security and privacy policy mean for call centers?

The European Union’s (EU) new data security and privacy directive seeks to improve how businesses, including call centers, handle vital and personal data of the trade bloc’s constituents. This presents implications on how contact centers should process an EU citizen’s personal information. In early 2016, the EU signed into law its new data protection policy, […]

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