Open Access BPO’s steps to protect and support our teams and business partners amidst COVID-19. Our Operations and Support teams have implemented safe work arrangements for our staff. Our seamless business continuity planning ensures that our clients receive uncompromised service. Flexible Work During Community Quarantine After closely monitoring the situation, Open Access BPO classified our […]
MAKATI CITY, Philippines, March 18, 2020 – Open Access BPO achieved Payment Card Industry Data Security Standard certification from the PCI Security Standards Council. Open Access BPO, a leading multilingual outsourcing firm, recently passed the stringent audits of its transaction safety and security protocols and infrastructure. The PCI DSS is an international information security standard […]
The year 2019 has a been full year of growth and opportunities for Open Access BPO. As a business process outsourcing (BPO) firm in the Philippines, we have a lot to celebrate this year—from expansions to new achievements and reinventions. And as we bid 2019 farewell, we look back at our milestones. 12 solid years […]
The road to a thriving global business is paved with challenges that can whittle down entrepreneurs’ motivation and test customer trust. And in an industry dominated by legacy brands, even having an innovative product will only get you so far. Open Access BPO’s case study, Building a Non-voice Solution to Propel a Telecom Disruptor, highlights […]
Call centers in the Philippines understand the importance of employee enrichment initiatives in keeping employees happy, fulfilled, and motivated. As such, many of them establish training programs to help employees develop and enrich their skills to boost their confidence and progress in their chosen career paths. Multilingual call center Open Access BPO recently launched its […]
WASHINGTON, May 29, 2019 – Multilingual call center Open Access BPO was named a leading IT and business services company in a recent list unveiled by B2B ratings and reviews firm, Clutch. The Clutch Top IT & Business Service Companies 2019 list highlights more than 470 companies ranked in various categories. Open Access BPO was […]
MAKATI CITY, Philippines, October 29, 2018 — Multilingual call center Open Access BPO is once again donating to a US-based non-profit organization and sending representatives to run in the prestigious TCS New York City Marathon on November 4. This is the third time the company is participating in the race as a major sponsor of […]
This June, LGBTQIA+ communities all over the world are celebrating Pride Month. Amid Pride celebrations, Open Access BPO expresses and extends full support to its very own LGBTQIA+ members.
The happier your customers are, the more willing they’d be to spend on your business. How then do you make them happy? Most business leaders think that customers’ happiness boils down to good customer support. And in a lot of ways, it’s true. In the age of the smartphone and the Internet, people want speed, […]
The European Union’s (EU) new data security and privacy directive seeks to improve how businesses, including call centers, handle vital and personal data of the trade bloc’s constituents. This presents implications on how contact centers should process an EU citizen’s personal information. In early 2016, the EU signed into law its new data protection policy, […]
Open Access BPO’s steps to protect and support our teams and business partners amidst COVID-19. Our Operations and Support teams have implemented safe work arrangements for our staff. Our seamless business continuity planning ensures that our clients receive uncompromised service. Flexible Work During Community Quarantine After closely monitoring the situation, Open Access BPO classified our […]
The year 2019 has a been full year of growth and opportunities for Open Access BPO. As a business process outsourcing (BPO) firm in the Philippines, we have a lot to celebrate this year—from expansions to new achievements and reinventions. And as we bid 2019 farewell, we look back at our milestones. 12 solid years […]
In true Open Access BPO fashion, a year of hard work won’t be complete without a fun and festive year-ender. For the last event of this decade, we went MONOCHROME. Gigantic black-and-white chess pieces adorned the stage and a photo wall featuring the names of all the Makati employees added pizzazz to the night. The […]
