Category: Content Moderation

Open Access BPO recognized as a top service provider

WASHINGTON DC, May 29, 2019 – Multilingual call center Open Access BPO was named a leading IT and business services company in a recent list unveiled by B2B ratings and reviews firm, Clutch. The Clutch Top IT & Business Service Companies 2019 list highlights more than 470 companies ranked in various categories. Open Access BPO […]

What Does it Take to Become a Content Moderator?

Content moderation isn’t something we could just rely on automation to accomplish. Despite the speed advantage that it can provide, there’s nothing safer than the conscious judgment of the human mind because of one thing: context. Context is the mighty fine tool that helps human beings read between the lines. It’s what distinguishes an algorithm […]

What It’s Really Like to Moderate Social Media Content

You can think of content moderators as the police guarding your online presenceβ€”be it on your website or social media pages. But what’s it really like to moderate web content? These days, most companies have a team that reviews every piece of content that goes into their online pages. The objective here is two-fold: brands […]

Why Content Moderation Matters, According to Customers

Content moderation and online reputation are inseparable. Thanks to the Internet, multiple voices have been given the capacity to shape customers’ opinions about brands. And because of this, today’s consumers feel more empowered than ever. All over social media and review sites, consumers, product reviewers, and prospective buyers gather to talk about brands. This would […]

Turning Bad Reviews Into Opportunities

Customer reviews play two contrasting roles: they can either create a buzz around your brand or kill everyone else’s interest in your products. We all prefer the former, but it’s impossible to avoid receiving negative feedback. You can channel all your efforts into pleasing customers, but there will always be a couple of people who […]

What content moderation teams must know about UGC ownership

Crowdsourcing is becoming a favorite content marketing move of many brands because of how it lets them access a vast, inexpensive resource of new, intellectual, and effective ideas. Not to mention, it encourages interaction between brands and their consuming public, as well as among fellow community members. The sense of collaboration that people get from […]

Crowdsourcing content moderation: Why it’s risky for your brand

Crowdsourcing is one of the nicest things the Internet can offer to website owners, online community managers, and social media moderators. Crowdsourced content moderation, also known as reactive moderation, gives you a faster and cheaper way of managing and filtering user-generated content (UGC). Random users, for example, can be gathered to complete an online task […]

Why Automation Can Never Replace Human Content Moderation

When thinking about how to effectively manage the online communities and discussions on your social media networks, websites, or forums, planning how user-generated content (UGC) can be moderated properly should always be a priority. After all, social media marketing isn’t just about having an active online presence on social networks; it’s about building genuine relationships […]

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To build a truly customer-centric organization, your #CustomerExperience team must be highly emotionally intelligent.

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Love knows no boundaries, and this month, we celebrate the beautiful #diversity that makes us who we are. 𝗣𝗿𝗢𝗱𝗲 π— π—Όπ—»π˜π—΅ honors and uplifts the LGBTQIA+ community, their achievements, and their ongoing fight for equality.

Open Access BPO joins the LGBTQIA+ community in celebrating authenticity, acceptance, and love this #PrideMonth.

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#FlashbackFriday: Revisit an enlightening blog post that delves into the historic Stonewall Riots, a pivotal moment in #LGBTQIA+ history.

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Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

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The idea that brands should add value to their customers' purchases and transactions is probably one of the most commonly talked about #CustomerService and retention strategies.

But what does "added value" really mean for customers?
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