LOS ANGELES, April 8, 2020 – Open Access BPO was recently named a top global content moderation solutions provider in a study published by market insights firm QY Research.

WASHINGTON DC, May 29, 2019 – Multilingual call center Open Access BPO was named a leading IT and business services company in a recent list unveiled by B2B ratings and reviews firm, Clutch. The Clutch Top IT & Business Service Companies 2019 list highlights more than 470 companies ranked in various categories. Open Access BPO […]

Content moderation isn’t something we could just rely on automation to accomplish. Despite the speed advantage that it can provide, there’s nothing safer than the conscious judgment of the human mind because of one thing: context. Context is the mighty fine tool that helps human beings read between the lines. It’s what distinguishes an algorithm […]

Facebook and Google are on the verge of a really bad breakup with global brand Unilever if they fail to moderate their content properly. Like an early Valentine’s date gone wrong, Unilever decided that it will bring its relationship with tech giants Facebook and Google to a halt if they fail to clean up the […]

You can think of content moderators as the police guarding your online presence—be it on your website or social media pages. But what’s it really like to moderate web content? These days, most companies have a team that reviews every piece of content that goes into their online pages. The objective here is two-fold: brands […]

Content moderation and online reputation are inseparable. Thanks to the Internet, multiple voices have been given the capacity to shape customers’ opinions about brands. And because of this, today’s consumers feel more empowered than ever. All over social media and review sites, consumers, product reviewers, and prospective buyers gather to talk about brands. This would […]

Customer reviews play two contrasting roles: they can either create a buzz around your brand or kill everyone else’s interest in your products. We all prefer the former, but it’s impossible to avoid receiving negative feedback. You can channel all your efforts into pleasing customers, but there will always be a couple of people who […]

Crowdsourcing is becoming a favorite content marketing move of many brands because of how it lets them access a vast, inexpensive resource of new, intellectual, and effective ideas. Not to mention, it encourages interaction between brands and their consuming public, as well as among fellow community members. The sense of collaboration that people get from […]

Crowdsourcing is one of the nicest things the Internet can offer to website owners, online community managers, and social media moderators. Crowdsourced content moderation, also known as reactive moderation, gives you a faster and cheaper way of managing and filtering user-generated content (UGC). Random users, for example, can be gathered to complete an online task […]

When thinking about how to effectively manage the online communities and discussions on your social media networks, websites, or forums, planning how user-generated content (UGC) can be moderated properly should always be a priority. After all, social media marketing isn’t just about having an active online presence on social networks; it’s about building genuine relationships […]