What Does it Take to Become a Content Moderator?

What Does it Take to Become a Content Moderator?

Connie Lansangan Published on July 10, 2018Last updated on July 20, 2022

Content moderation isn’t something we could just rely on automation to accomplish. Despite the speed advantage that it can provide, there’s nothing safer than the conscious judgment of the human mind because of one thing: context.

OABPO-Content Moderator- are you qualitied

Context is the mighty fine tool that helps human beings read between the lines. It’s what distinguishes an algorithm from a person—what a computer might find perfectly safe might be distasteful.

Take for example the GIPHY death counter issue. It passed the GIF database’s radar, despite its obviously hateful content. It’s not until the uproar that it was removed. It took GIPHY a month to get back to social media platforms Snapchat and Instagram’s good graces, too.

Content moderation might seem like an easy job for anyone who could discern good from bad, but it’s more than that. Sifting through the inherent vileness of the Internet requires a sharp eye, a trained mind, and a tough stomach. It requires precise, level-headed analysis that can analyze context properly. Having these make content moderation a bit easier, without discrediting its difficulty.

Aside from these, content moderators should have these other traits to help them maintain a safe space for their platforms.

              

  • Online Community Exposure and Experience

    content moderator depiction Open Access BPO
    Context is key. What might be inoffensive to one group of people might hurt another. Having experience in managing user-generated content from sprawling online communities—be it a forum, a Facebook group, a subreddit, or one’s own website—helps moderators in policing a platform’s content. It gives them an idea of how members interact with each other, which behaviors are normal, and which actions shouldn’t be tolerated.

    This especially helps in moderating niche communities. Some rules are uniquely a community’s and wouldn’t apply at all to other forums. Extensive knowledge about a specific community helps in developing better judgment and insight if one’s tasked to handle an account of similar nature.
              

  •           

  • Multi-Platform Savviness

    content moderator using magnifying lens on laptop
    Those who monitor content and social media must also be knowledgeable in the usage of various social media platforms. Most companies don’t stick to a single social media account. As much as possible, they need to get their word out. It’s ideal for them to know the way around each platform—which content works for one, which policies affect another.
              

  •           

  • Linguistic Expertise

    content moderator holding smartphone with international flags
    Photos and videos aren’t the only submissions that undergo evaluation. Particularly in ecommerce and review sites, keeping client testimonials and comments accurate helps give better impressions to brands. This is why multilingual moderators are necessary in such diverse communities. They can check the quality of text in a particular language and understand colloquialisms, slang, and other nuances some people may miss out on.
              

content moderator what it takes

Since most Internet-related actions are human interactions, they require human sensibilities. They need to be managed by real people with excellent judgment. Allow context to thrive. Let automation help smoothen the process and let the human touch take care of maintaining order and quality in your online community.

Brands wanting to improve their online reputation, they may overlook content moderation as their missing ingredient. And with ever-changing online trends, it’s a must to partner with a trusted industry expert that understands what effective content moderation can do for brands.

They don’t have to search far. Open Access BPO offers a great range of content moderation services from social media to image to multimedia moderation. Contact us today, we’re here to help.

 

Read More

Connie spent most of her early years as a lifestyle and culture blogger before turning quasi-corporate as a feature writer for a magazine. She has since turned full-corporate, covering outsourcing, call center, and customer support news and features for Open Access BPO.
JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO1 day ago
#Gamification claims to lighten stressful jobs, but is this truly helpful in #TechnicalSupport?

Join us as we explore just how effectives this strategy is in the #CallCenter: https://buff.ly/3LU2M6p

----------
We build strategies that empower people and solidify brand loyalty for our partners: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#EmployeeManagement #EmployeeEngagement
#CustomerExperience
Open Access BPO
Open Access BPO3 days ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO5 days ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO
Open Access BPO1 week ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO1 week ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO1 week ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO