What content moderation rules should I implement?

What content moderation rules should I implement?

Julie Pearl Published on March 25, 2014

eyeglasses-pen-paper-sheet
Content moderation rules sometimes differ from site to site. The leniency and strictness of the guidelines depend on the types of content being moderated and the overall image that the website wants to project.

Posting rules of image-sharing communities, for example, lean more on the technical aspects to ensure that submissions pass the photo quality standards. The same image moderation rules could apply to other types of visual content.
Moderating written content, for instance, commonly has stricter rules that focus on accuracy. If you allow various types of content on your online community, you could implement different rules for each of them. It could also be wise to impose a set of general guidelines that is applicable to all kinds of posts and all content authors.

Etiquette

As everything that the users submit will be viewable on public space, Internet etiquette should be observed. Here are some basic guides for your community to remember:

content-moderation-outsourcing

•     Respect the view of others. Bullying and “trolling” (inciting offense or annoyance) are not allowed.

•     Comments should always be constructive. Debates are allowed as long as the dialogues remain positive.

•     Keep things civil. Discussions must stay on topic and not focus on personal issues between authors.

•     Report offensive content. Let moderators handle violators; members should never perpetuate conflicts, especially on the public pages of the site.

Restrictions

Certain themes, ideas, or opinions should be weeded out of your community to maintain your brand’s image and to avoid getting involved in legal charges. Some of the things that your community should refrain from posting are:

•     Personal contact information of other members

•     Defamatory claims

•     Content that reflects intolerance of a person’s culture, race, sexual preference, gender, age, or religion

•     Obscene or foul language

•     Advertisements

Sanctions

Breaching any of the content moderation rules could subject the violator to these sanctions:

content-moderation-outsourcing

•     Removal of content - if the author unintentionally or purposely posts material that is inappropriate to the website theme or discussion subject, the content is subjected to removal.

•     Temporary Suspension - a user who has repeatedly breached the posting rules should be suspended for a certain period, depending on the severity of the violation.

•     Permanent Blocking - a member could permanently lose access to the community if he continues violating the rules despite previous warnings or after his suspension has been lifted.

•     Automatic Blocking - submitters of illegal content should be immediately blocked.

Managing a massive online community is not an easy task, as it requires active monitoring and vigilance. However, the community members themselves could help make the content moderation process a breeze if they acknowledge their role in keeping the website high quality.

As one of Open Access BPO's content writers, Julie Pearl shares her BPO knowledge through her blog posts, research papers, and other resources. She writes about outsourcing news and call center management tips and insights.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
As a multilingual call center, Open Access BPO is home to individuals from different cultures, beliefs, and orientations. We believe that the world thrives when we embrace our differences; when we establish safe spaces that cultivate healthy, open discussions and cultural expression.

Happy World Day for Cultural Diversity for Dialogue and Development to all!

#WeSpeakYourLanguage
#OABPOonDiversityDay #OAonCulturalDiversity
Open Access BPO
Open Access BPO2 days ago
The key to building a brand that customers will remember: embedding empathy into your organizational culture.
Read: https://buff.ly/3Ly8Tf9

----------

Let our dedicated expert #CustomerExperience team define your brand's commitment to your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
It's been reported that strong workplace cultures prompted 4x increase in revenue growth and annual returns in many companies.

What's your partner #CallCenter's culture and how can you tweak it to drive up #productivity and #EmployeeEngagement? | https://buff.ly/39AYYbg

----------
Grow with an #outsourcing firm that thrives in its diverse work culture. Grow with us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Measuring and improving on your customer effort score must be one of the main priorities of managers and #CustomerSupport providers. | https://buff.ly/39XPKG7

----------
Nip #CustomerChurn in the bud and ensure #BrandLoyalty with seamless 24/7 multilingual support: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Build a #mobile #CustomerService strategy that works. You'll know your mobile strategy works if you've achieved these key features: https://buff.ly/3sDYLdS

----------
Contact us today For #multichannel #CustomerSupport that works: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
#CallCenters must understand their customers' unique communication styles so they can assist them more effectively. Here are 4 typical communication patterns among customers and some tips on how to handle them: https://buff.ly/39w7ybm

----------
Open Access BPO knows your customers. For proactive #CustomerSupport, contact us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService
Open Access BPO