How Outsourcing Can Help Your Business Expand to International Markets Outsourcing can empower a business to explore new opportunities and areas for expansion. Open Access BPO explores how outsourcing multilingual support can open the doors for growth that your business can significantly benefit from. 5 Ways Multilingual Call Centers Empower Global Brands Brands seeking sustainable […]

As more consumers turn to online channels, businesses are expected to provide accessible, multilingual call center support for their international customers. Businesses must also keep an eye on the economic shifts pointing towards globalization and regionalization, both of which can widen audience reach. Multilingual outsourcing puts bridging the language gap at the forefront. The broadening […]

China remains one of the strongest and most dynamic economies of the world, and foreign companies are entering its market to make the most out of the business opportunities it offers. China is known as the world’s manufacturing hub. For many years, it has practically monopolized the labor-intensive production of goods—from the simplest to the […]

As customers’ expectations change, the definition of customer service also evolves. What started as a process for answering queries has become complex with a multiple branches of support procedures and communication channels. Brands are putting in their best efforts to consolidate people, processes, and technologies to bring the highest-quality services to their customers. Their goal […]

The way companies and their customer service partners interact with consumers gets more efficient but also more complicated as new tools and technologies are developed. Gone are the times when people contact a company using a single channel. These days, customers have the luxury of choosing between several options: Email Live chat Social media Voice […]

Effective training programs that promote cultural sensitivity have been in demand in recent years, and you can observe this trend across industries. Mainly, it’s because we live in an increasingly connected world. Today’s most competitive brands set their sights not only on one specific market group but rather on multiple sectors. Therefore, interacting with diverse […]

Cultural diversity plays a big role in bilingual call centers. Within the company, employees are largely diverse since most of them come from different cultural groups. But aside from this diversity, bilingual agents constantly receive calls from customers who come from different countries and cultures. For outsourced contact center agents, the challenge is to talk […]

Brands who want to establish a global footprint should make website localization part of their strategy.   According to Data Reportal, there are 4.8 billion users browsing the Internet as of July 2021. This makes up 61% of the world’s population. In the near future, we can expect this number to exponentially increase. Internet users […]

Seeking sustainable growth in the outsourcing industry, the Philippines continues to expand its range of competencies. One of its responses to the cultural diversity that global brands have to deal with is a fortified range of multilingual business process outsourcing (BPO) services. Multilingualism may just hold the future not just of the Philippine outsourcing industry […]

The Chinese market’s purchasing power via ecommerce platforms continue rise. In 2013, China became the world’s largest and most dynamic source of online consumers after surpassing the US‘ web-based retail sales. Economic forecasts also predict a brighter future for China. Its sales through online shopping portals are expected to reach about US$3 trillion by 2024, […]