Category: Multilingual Call Center Services

[INFOGRAPHIC] 5 Essential Customer Service Languages for International Reach

As more consumers turn to online channels, businesses are expected to provide accessible, multilingual call center support for their international customers. Businesses must also keep an eye on the economic shifts pointing towards globalization and regionalization, both of which can widen audience reach. Multilingual outsourcing puts bridging the language gap at the forefront. The broadening […]

5 Ways to connect with Chinese ecommerce consumers

The Chinese market’s purchasing power via ecommerce platforms continue rise. In 2013, China became the world’s largest and most dynamic source of online consumers after surpassing the US‘ web-based retail sales. Economic forecasts also predict a brighter future for China. Its sales through online shopping portals are expected to reach about US$3 trillion by 2024, […]

What language does your online customer service use?

Bilingual customer service is all the rage in the business process outsourcing (BPO) industry today.   Thanks to everyone’s heightened connectivity, the importance of being able to communicate with the rest of the globe weighs on businesses even more. BPO firms address these companies’ needs by offering multilingual call center services. Now, any brand can […]

Do American customers need a second business language?

Multilingual call center outsourcing is gaining popularity among businesses seeking to accommodate the varied needs of their diverse customer base.     It’s become a necessity in countries where more than two languages are spoken. For largely English-speaking countries like the USA, is a second business language equally needed, considering that it has the world’s […]

What second language should my business speak?

Choosing the languages that your customer support would be available in is like choosing which second language would be the most useful to learn. Some may make you seem intelligent or romantic, while others can widen your conversation circle. Either way, the languages you offer should foster great connections between you and your audience. For […]

What do investors expect from an outsourced Japanese call center?

Foreign firms offering Japanese call center services must understand that customer service is a highly developed art in Japan. To earn the respect and approval of their Japanese investors, they have to show a business attitude that appeals to the Japanese culture and its traditions. The Japanese customers expect a genuine welcome from every service […]

What to consider before outsourcing Japanese call center services

If you’re planning to outsource some of your customer support functions to a Japanese call center, you should oversee more than just the operational aspects that come with the venture. The economic, cultural, and lingual attributes of the Japanese should also be held with high importance. The Japanese economy The World Bank ranks Japan’s economy […]

Multilingual services: Why cultural competency matters

While language is business for call center companies offering multilingual call center services, it’s not the sole determinant for success. These companies also need to show deep cultural understanding to effectively reach out to a diverse market. Customers in different locations are separated by both a common tongue and cultural background. It is therefore a […]

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