Category: Multilingual Call Center Services

WEEKEND LINK ROUNDUP | How Outsourcing Multilingual Support Empowers Global Brands

How Outsourcing Can Help Your Business Expand to International Markets Outsourcing can empower a business to explore new opportunities and areas for expansion. Open Access BPO explores how outsourcing multilingual support can open the doors for growth that your business can significantly benefit from. 5 Ways Multilingual Call Centers Empower Global Brands Brands seeking sustainable […]

[INFOGRAPHIC] 5 Essential Customer Service Languages for International Reach

As more consumers turn to online channels, businesses are expected to provide accessible, multilingual call center support for their international customers. Businesses must also keep an eye on the economic shifts pointing towards globalization and regionalization, both of which can widen audience reach. Multilingual outsourcing puts bridging the language gap at the forefront. The broadening […]

Capture the Chinese Market by Targeting These Industries

Expanding into international markets is a strategic move to fuel growth and seize new opportunities. And when it comes to global expansion, few markets hold as much promise as China. With its vast population, thriving economy, and increasing consumer purchasing power, China offers tremendous potential for businesses looking to expand their reach. However, entering a […]

Customer Loyalty Buzzwords You Need to Know

Customer loyalty is a timeless concept. Despite a rapidly changing business landscape, it will continue to be one of the most crucial goals of all enterprises. The 3 Stages of Customer Loyalty Unfortunately, it’s also the most elusive. As a brand, your ultimate goal is to cultivate customer loyalty. Measure customer satisfaction to ensure this. […]

Which Customer Service Blunders Frustrate Callers the Most?

Customers always have a high standard when contacting support. In fact, there are some customer service blunders that they find frustrating. Customer service, a vital aspect of any business, often serves as the frontline for engaging with customers. However, customer service blunders in this critical department can quickly turn a customer’s experience sour. Let’s have […]

An Eight-Item Checklist for Multichannel Success

Multichannel success doesn’t happen overnight. There are a lot of factors to consider, and here’s a checklist to help you with it. Mastering multichannel success is not just an optionโ€”it’s a necessity. Customers expect seamless interactions across various platforms, and their satisfaction, loyalty, and retention depend on it. Today, we will outline eight essential elements […]

5 Tips to Improve Your Agents’ Intercultural Communication Skills

Effective training programs that promote cultural sensitivity have been in demand in recent years, and you can observe this trend across industries. Mainly, it’s because we live in an increasingly connected world. Today’s most competitive brands set their sights not only on one specific market group but rather on multiple sectors. Therefore, interacting with diverse […]

Cultural Sensitivity Training for Bilingual Call Centers

Cultural diversity plays a big role in bilingual call centers. Within the company, employees are largely diverse since most of them come from different cultural groups. But aside from this diversity, bilingual agents constantly receive calls from customers who come from different countries and cultures. For outsourced contact center agents, the challenge is to talk […]

8 Ways multilingual call centers empower global brands

Multilingual call centers support global brands throughout any challenge. Here are eight ways on how this empowerment is done. The digital age has opened up new avenues for businesses to tap into international markets and connect with a diverse array of customers. However, this expansion also brings unique challenges, especially when it comes to providing […]

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Open Access BPO 16 hours ago
Exceptional #CustomerExperience is key to building brand loyalty and driving success.
Adding value takes it to the next level.

But what does that even mean? And what can you do to make it possible?

Find out now: https://buff.ly/4cVLFyp

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Open Access BPO 18 hours ago
๐€๐ซ๐ž ๐ก๐ฎ๐ฆ๐š๐ง ๐œ๐จ๐ง๐ญ๐ž๐ง๐ญ ๐ฆ๐จ๐๐ž๐ซ๐š๐ญ๐จ๐ซ๐ฌ ๐ฌ๐ญ๐ข๐ฅ๐ฅ ๐ง๐ž๐œ๐ž๐ฌ๐ฌ๐š๐ซ๐ฒ ๐ข๐ง ๐ญ๐ก๐ž ๐ฆ๐ข๐๐ฌ๐ญ ๐จ๐Ÿ ๐š๐ฅ๐ ๐จ๐ซ๐ข๐ญ๐ก๐ฆ-๐ฉ๐จ๐ฐ๐ž๐ซ๐ž๐ ๐๐ข๐ ๐ข๐ญ๐š๐ฅ #๐‚๐จ๐ง๐ญ๐ž๐ง๐ญ๐Œ๐จ๐๐ž๐ซ๐š๐ญ๐ข๐จ๐ง ๐ญ๐จ๐จ๐ฅ๐ฌ.

It's humans vs algorithm in this blog post! Read all about it now: https://buff.ly/3Q733q8

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Open Access BPO 2 days ago
#CallCenters need to build a consistent and memorable #CustomerExperience covering all channels, both digital and non-digital.

You need a high-performing #multichannel team that can successfully implement your #CustomerService strategy.

Here's how: https://buff.ly/43WMwe9

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Let us create the multichannel program and team for your brand: https://buff.ly/442IjFI

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Open Access BPO 3 days ago
Logistics, technical issues, and human error can impact #CustomerExperience.

๐—ง๐—ถ๐—บ๐—ฒ ๐˜๐—ผ ๐—ฎ๐—ฑ๐—ฑ๐—ฟ๐—ฒ๐˜€๐˜€ ๐˜€๐˜‚๐—ฐ๐—ต ๐—ฝ๐—ฟ๐—ผ๐—ฏ๐—น๐—ฒ๐—บ๐˜€ ๐—ถ๐—บ๐—บ๐—ฒ๐—ฑ๐—ถ๐—ฎ๐˜๐—ฒ๐—น๐˜† ๐˜‚๐˜€๐—ถ๐—ป๐—ด ๐˜๐—ต๐—ฒ๐˜€๐—ฒ ๐Ÿฐ ๐—ฏ๐—ฎ๐˜€๐—ถ๐—ฐ ๐˜€๐˜๐—ฒ๐—ฝ๐˜€.

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Make a difference in your customers' lives.
We'll take the lead: OpenAccessBPO.com/get-started

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Open Access BPO 3 days ago
Even if you've set your brand to constantly delight your customers, there are times when you have to say no to their requests.

Master the art of saying "no" with compassion.!

Here are 5 tips for letting down your customers gently without ruining their entire #BrandExperience: https://www.openaccessbpo.com/blog/customer-service-tip-5-tactics-saying-no-compassion/

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Choose an #outsourcing company that values #CustomerService and brand retention: OpenAccessBPO.com/get-started

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Open Access BPO 3 days ago
Open Access BPO's CEO Benjamin Davidowitz spearheaded the recent Easter community initiative in Poblacion, Makati City: https://www.openaccessbpo.com/blog/open-access-bpo-ceo-leads-easter-community-initiative/

This annual tradition aims to provide nutritious meals to those in need while spreading joy to children with balloon giveaways. This year marks the 7th consecutive year of the initiative, made possible with the dedication of volunteers from Open Access BPO. Together, they distributed 1,000 meals and 700 balloons to the community.

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Learn more about our outreach programs and employee engagement activities: OpenAccessBPO.com/get-started

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Open Access BPO