Category: Multilingual Call Center Services

[INFOGRAPHIC] 5 Essential Customer Service Languages for International Reach

As more consumers turn to online channels, businesses are expected to provide accessible, multilingual call center support for their international customers. Businesses must also keep an eye on the economic shifts pointing towards globalization and regionalization, both of which can widen audience reach. Multilingual outsourcing puts bridging the language gap at the forefront. The broadening […]

Which Customer Service Blunders Frustrate Callers the Most?

As customers’ expectations change, the definition of customer service also evolves. What started as a process for answering queries has become complex with a multiple branches of support procedures and communication channels. Brands are putting in their best efforts to consolidate people, processes, and technologies to bring the highest-quality services to their customers. Their goal […]

A Three-Item Checklist for Multichannel Success

The way companies and their customer service partners interact with consumers gets more efficient but also more complicated as new tools and technologies are developed. Gone are the times when people contact a company using a single channel. These days, customers have the luxury of choosing between several options: Email Live chat Social media Voice […]

5 Tips to Improve Your Agents’ Intercultural Communication Skills

Effective training programs that promote cultural sensitivity have been in demand in recent years, and you can observe this trend across industries. Mainly, it’s because we live in an increasingly connected world. Today’s most competitive brands set their sights not only on one specific market group but rather on multiple sectors. Therefore, interacting with diverse […]

5 Ways multilingual call centers empower global brands

Seeking sustainable growth in the outsourcing industry, the Philippines continues to expand its range of competencies. One of its responses to the cultural diversity that global brands have to deal with is a fortified range of multilingual business process outsourcing (BPO) services. Multilingualism may just hold the future not just of the Philippine outsourcing industry […]

5 Ways to connect with Chinese ecommerce consumers

The Chinese market’s purchasing power via ecommerce platforms continue rise. In 2013, China became the world’s largest and most dynamic source of online consumers after surpassing the US‘ web-based retail sales. Economic forecasts also predict a brighter future for China. Its sales through online shopping portals are expected to reach about US$3 trillion by 2024, […]

Why multilingual call centers should go beyond language

In today’s competitive market, multilingual call centers open the avenue for better customer service. By outsourcing to them, businesses can focus on their core competencies while cultivating good customer relations. This added advantage is especially useful as the impacts of globalization continue to shape today’s business sphere. Moreover, many outsourcing companies aim to satisfy the […]

What language does your online customer service use?

Bilingual customer service is all the rage in the business process outsourcing (BPO) industry today.   Thanks to everyone’s heightened connectivity, the importance of being able to communicate with the rest of the globe weighs on businesses even more. BPO firms address these companies’ needs by offering multilingual call center services. Now, any brand can […]

Do American customers need a second business language?

Multilingual call center outsourcing is gaining popularity among businesses seeking to accommodate the varied needs of their diverse customer base.     It’s become a necessity in countries where more than two languages are spoken. For largely English-speaking countries like the USA, is a second business language equally needed, considering that it has the world’s […]

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Open Access BPO3 days ago
#OneWithDiversity is not just a themed hashtag we use when it's convenient or trendy, it's a commitment to be a safe space for our employees and partners. It's a promise to honor and celebrate their culture and authentic selves.

Pride Month may technically be over, but we'll continue to support and stand up for #diversity, equality, and #inclusivity because these are integral parts of Open Access BPO's core values. That's who we are.

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Understanding how your approach can impact #CustomerService quality is only half battle; the language should be embraced by everyone in the company and understood by everyone who contacts you. Read: https://buff.ly/3nv3r2M

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Meet your global customers' demands with a language expert: OpenAccessBPO.com/get-started

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Open Access BPO
Open Access BPO5 days ago
Just before Pride Month ends, Open Access BPO is relaunching its an HIV/AIDS Webinar & Testing program.

It includes an HIV/AIDS awareness webinar and on-site testing in our Makati office.

Be more proactive about your sexual health and join us on TOMORROW, 9:00 AM to 3:00 PM.

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#HIVawareness #AIDSawareness
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Open Access BPO
Open Access BPO5 days ago
It may seem like a month-long street party to some, #PrideMonth is also a protest against the discrimination and violence the LGBTQIA+ community has suffered through and continues to endure.

We asked some of Open Access BPO's #LGBTQIA+ employees what they resist against and stand for: https://buff.ly/3QUpqxG

#WeSpeakYourLanguage
#CelebratePride #Pride
#PrideMonth #PrideMonth2022
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Open Access BPO
Open Access BPO6 days ago
#Email is one of the most important #CustomerService channels.
The key to optimizing it is to ensure that your messages are easy to digest and straight to the point.

Here are 7 tips for effective communication via email: https://buff.ly/3npmN9M

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Let a multichannel #CustomerService expert do the work for you: OpenAccessBPO.com/get-started

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#CustomerSupport #CustomerCare
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Open Access BPO
Open Access BPO1 week ago
#Throwback:
More than a celebration, #Pride is a commemoration of a violent past that gave light to the LGBTQIA+ community's plights.

We asked some Open Access BPO employees what they resist against and for: https://buff.ly/3HSZbDF

#WeSpeakYourLanguage
#CelebratePride #Pride #PrideMonth
#PrideMonth2022 #LGBTpride #FBF #FlashbackFriday
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