Category: Live Chat Support

Why brands must take Facebook Messenger seriously

Facebook Messenger wants to become the mobile app for everything. What does this mean for brands? The idea that Messenger is aiming to transform itself from a messaging mobile app into an all-encompassing platform has been making rounds since 2015. And after the recent F8, Facebook’s annual developer conference, it was clear that the social […]

What's in store for customer support chatbots this 2017?

Chatbots have come a long way since their invention in the 1960s. One of the first bot-operated programs was called ELIZA, considered a primitive form of artificial intelligence (AI). It was designed by MIT computer scientist Joseph Weizenbaum to simulate conversations. Unsurprisingly, its biggest weakness was that it lacked the ability to contextualize a message.

7 Best practices for optimizing live chat support using bots

With their ability to solve simple issues instantly, chatbots allow brands to make the always-on consumer happy. Twitter has just followed Facebook’s footsteps in deploying a bot-operated customer support messaging feature. In April this year, Facebook announced that developers may now start creating bots and integrating these into their accounts. Twitter, on the other hand, […]

Is agent multitasking advisable for live chat support?

Live chat is the channel of choice both for brands and customers. It can save you a lot of time and money, while letting you personalize customer interactions. There’s no denying that customers love live chat. A survey revealed that as much as 73% of customers prefer this channel, compared with 61% for email and […]

How outsourcing live chat support helps cut operating costs

No matter how complicated the business industry may seem, entrepreneurial success still boils down to the basics. To keep a business running, you should earn more than you spend. It won t matter if you have the best products and services if you spend too much on your day-to-day operations.

4 Reasons to install a live chat support software on your website

Aside from ease of navigation and good design, most online shoppers would always prefer to visit websites that can offer them convenience and efficient customer support when buying online. As business owners, you don t want to see site visitors leaving your online store without making any purchases just because no one can answer their […]

3 Signs that your company needs live chat support

When you’re considering live chat as a platform for providing online support for your customers, you’d see how its pros can overwhelmingly outweigh its cons. Even if you put its cost-effectiveness aside, it s still easy to get convinced by how quick and proactive customer service becomes with instant messaging integrated on your websites. But […]

5 Ways to boost the effectiveness of your live chat support

In a fast-paced consumerist world where everyone expects quick and effective assistance when seeking customer support, businesses invest in call center support services and customer service channels that can promise accessibility, promptness, and convenience. One good example of this is live chat support. It allows customers to reach out to businesses without having to dial […]

4 Traits that customers expect your live chat support to have

Many businesses choose to add live chat to their call center support services and e-commerce solutions because of the convenience it can provide to customers wanting to reach them. Without having to spend too much time and effort, customers can ask for answers to their questions from chat support agents. The customers do not only […]