Category: Employee Engagement

Open Access BPO Unveils Marble Bust to Honor Tattoo Artist Apo Whang-Od

Open Access BPO’s leadership team recently trekked to Buscalan in the Philippines’ Kalinga province to unveil a monumental marble bust in homage to the mambabatok (indigenous tattoo artist) Apo Whang-Od. The turnover ceremony for the bust commenced on the morning of May 3rd with a traditional pig offering ritual. Later in the afternoon, the leadership […]

Open Access BPO Relaunches Employee Wellness Program with Yoga Session

Multilingual call center Open Access BPO recently relaunched its employee fitness program last May 8, 2024 with a beginner-friendly yoga session held on the terraces of its Makati office. Led by wellness specialist and Yoga Instructor Zee Villarin, the session focused on promoting relaxation and overall well-being among employees. Yoga is recognized for its physical […]

Open Access BPO’s Leaders Undergo Six Sigma Training

MAKATI CITY, Philippines, October 2023 — In a strategic move aimed at enhancing both skills and operational efficiency, Open Access BPO, a prominent multinational call center, proudly reports the successful culmination of its leadership team’s Lean Six Sigma: White Belt training. “Open Access BPO wanted employees to apply the Lean Six Sigma principles of process […]

Open Access BPO Celebrates CS Week 2023

Multilingual outsourcing firm Open Access BPO celebrated the recent Customer Service Week (CS Week) from October 2-6, 2023. Celebrated annually in the first week of October, this event provides an opportunity for companies to recognize the workers who are responsible for developing and providing great experiences to customers. To mark this occasion, Open Access BPO […]

Open Access BPO Marches in Celebration of LGBTQIA+ Pride

Allies and members of Open Access BPO’s LGBTQIA+ community gathered to join Metro Manila Pride‘s Tayo ang Kulayaan: Pride March and Festival held at the Ayala Malls Circuit grounds in Makati City, Philippines. This year’s Pride Month event began with performances from talented drag queens, followed by messages of solidarity and equality from various LGBTQIA+ […]

WEEKEND LINK ROUNDUP | How Call Centers Hire for CX Excellence

Recruitment 101: Attracting High-Performing Call Center Agents Call center leaders want only the best talents for their team, but the best talents are also looking for the best experiences from their prospective workplace. But who are these high-performing call center agents? And what can you do to ensure your call center partner can attract them […]

The Power of Inclusion: How Inclusive Hiring Helps Multilingual Call Centers Build Customer Relationships

Inclusivity is about making sure everyone feels welcome and valued, no matter who they are or where they come from. It means giving everyone a fair chance to participate and be heard. Indeed, inclusivity has seeped into everyone’s expectations of what a company should be like, especially when it comes to its workforce. This is […]

5 Ways to Improve Customer Service During the Holidays

‘Tis the season when people scramble to buy gifts, plane tickets, vacations, and lots of food. These people, of course, would include you and your customer support service team. Now, you might be asking yourself, “How would I make my team and my customers happy during this time of year?” Luckily, there are ways to […]

WEEKEND LINK ROUNDUP | Employee Engagement: Ramping Up Workforce Empowerment

6 Helpful Solutions for Managing Workplace Diversity Challenges Challenges may pop up when you put together teams from different cultures and beliefs. But neglecting workplace diversity issues can implicate the company in legal and social arenas. Especially now that prospective clients and employees are keen on supporting businesses they agree with. How BPO Companies Should […]

How Open Access BPO Hires Stellar Customer Service Representatives

Building an expert team of customer service representatives can be challenging for any call center recruiter. Yes, you’ll get plenty of applicants, but finding the right people won’t be as easy, especially for programs requiring specific skills, experiences, and cultural proficiencies. Some of the top challenges companies face when they hire customer support representatives include: […]

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Open Access BPO 12 hours ago
Meet the diverse superheroes of our #ContactCenter team! From analytical minds to empathetic listeners, we've got it all.

Swipe through to see the incredible personalities, working styles, and motivators that make our customer service shine:

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Our #recruitment & training strategies are designed to get the best reps for your brand.
Outsource with us today: https://buff.ly/3VRbgSt

#WeSpeakYourLanguage
Open Access BPO 14 hours ago
𝗙𝗿𝗮𝘂𝗱𝘀𝘁𝗲𝗿𝘀 𝗱𝗲𝘃𝗲𝗹𝗼𝗽 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗶𝗻𝗴𝗹𝘆 𝘀𝗼𝗽𝗵𝗶𝘀𝘁𝗶𝗰𝗮𝘁𝗲𝗱 𝘁𝗮𝗰𝘁𝗶𝗰𝘀 𝘁𝗼 𝗲𝘅𝗽𝗹𝗼𝗶𝘁 𝘃𝘂𝗹𝗻𝗲𝗿𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀, 𝗰𝗼𝘀𝘁𝗶𝗻𝗴 #𝗲𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝘀𝗶𝗴𝗻𝗶𝗳𝗶𝗰𝗮𝗻𝘁 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗮𝗻𝗱 𝗱𝗮𝗺𝗮𝗴𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘁𝗿𝘂𝘀𝘁.

While internal security measures are crucial, there's strength in numbers.
Luckily, you don't have to face them alone.

#CallCenter outsourcing can be your secret weapon in the fight against these criminals.

Here's how #CallCenter outsourcing can be your reinforcement against these criminals: https://buff.ly/4c8I9Qi

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Partner with an #outsourcing partner that keeps #InfoSec a top priority alongside great #CustomerExperience: https://buff.ly/4cfs5MF

#WeSpeakYourLanguage
#CustomerSupport #DataSecurity
#outsourcing #FraudProtection #FraudDetection
Open Access BPO 5 days ago
With multilingual support comes multiple business growth opportunities.
The best way to get aboard the globalization train is to partner with a multilingual #CallCenter: https://buff.ly/3VLIouJ

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Open Access BPO's services support over 30 languages and 24/7 coverage for global business.

Contact us today: https://buff.ly/3VLG2fp

#WeSpeakYourLanguage
#MultilingualCallCenter
Open Access BPO 5 days ago
𝗦𝗺𝗮𝗹𝗹 𝗴𝗲𝘀𝘁𝘂𝗿𝗲𝘀, 𝗯𝗶𝗴 𝗶𝗺𝗽𝗮𝗰𝘁: 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿!

Every interaction in #CustomerService matters! From tiny details to grand gestures, your #CallCenter agents can make a difference.

We've compiled 10 easy-to-implement gestures to strengthen customer relationships: https://buff.ly/4exoUSi

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Want to elevate your #CustomerExperience even further?

Outsource to Open Access BPO, your trusted 24/7 multilingual partner!
𝐆𝐞𝐭 𝐬𝐭𝐚𝐫𝐭𝐞𝐝 𝐭𝐨𝐝𝐚𝐲: https://buff.ly/3VM9hin

#WeSpeakYourLanguage
#outsourcing #CX #CSat
#CustomerSatisfaction
Open Access BPO 5 days ago
𝗦𝗺𝗮𝗹𝗹 𝗴𝗲𝘀𝘁𝘂𝗿𝗲𝘀, 𝗯𝗶𝗴 𝗶𝗺𝗽𝗮𝗰𝘁: 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿!

Every interaction in #CustomerService matters! From tiny details to grand gestures, your #CallCenter agents can make a difference.

We've compiled 10 easy-to-implement gestures to strengthen customer relationships: https://buff.ly/3z9tfe0

----------
Want to elevate your #CustomerExperience even further?

Outsource to Open Access BPO, your trusted 24/7 multilingual partner!
𝐆𝐞𝐭 𝐬𝐭𝐚𝐫𝐭𝐞𝐝 𝐭𝐨𝐝𝐚𝐲: https://buff.ly/4b9srmE

#WeSpeakYourLanguage
#outsourcing #CX #CSat
#CustomerSatisfaction
Open Access BPO 6 days ago
𝗙𝗮𝗶𝗹𝗶𝗻𝗴 𝘁𝗼 𝗻𝘂𝗿𝘁𝘂𝗿𝗲 𝗲𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗶𝘀 𝗮 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗺𝗶𝘀𝘀𝘁𝗲𝗽 𝗳𝗼𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀.

Focusing solely on acquiring new customers can lead to missed sales opportunities from your established base.

Here are the 4 types of high-value customers (and some tips to help you cultivate better relationships with them): https://buff.ly/4bcP8q2

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Language barriers costing you customers?
Elevate your #CustomerExperience with 24/7 multilingual support.

Let's set up yours today. Contact us now: https://buff.ly/3KPukKu

#WeSpeakYourLanguage
#CustomerService #CX
#CSat #CustomerSupport
#CustomerSatisfaction
Open Access BPO