WEEKEND LINK ROUNDUP | Employee Engagement: Ramping Up Workforce Empowerment

WEEKEND LINK ROUNDUP | Employee Engagement: Ramping Up Workforce Empowerment

Luis Anthony Oliveros Published on October 8, 2022

employee engagement workforce management

  • 6 Helpful Solutions for Managing Workplace Diversity Challenges

    Challenges may pop up when you put together teams from different cultures and beliefs. But neglecting workplace diversity issues can implicate the company in legal and social arenas. Especially now that prospective clients and employees are keen on supporting businesses they agree with.

  • How BPO Companies Should Support Employee Self-Care

    Between an employee’s tasks at work and at home, maintaining a balance and fully taking care of yourself can be challenging. This is why call centers in the Philippines are up to that task, highly prioritizing workers’ health and well-being.

  • Why Shaping the Call Center Agent Experience Should Be Among Your Priorities

    How often do you ask your employees how they’re doing? Aside from the typical stress that call center agents face, how difficult is it for them to execute their tasks? The agent experience has become more than just giving away a higher salary. It’s about providing your employees with the positive work environmentย and tools they need to fulfill their jobs excellently.

  • Spotting the Signs of Workplace Toxicity in the Call Center

    Work can be stressful for some, but a toxic workplace can cause undue harm to everyone in your call center. Employees can be engaged and driven to work in a positive environment that enables them to thrive. So, identifying the telltale signs of a negative environment can help you improve your workforce management and employment engagement.

  • Make Your Call Center Agents’ Lives Easier

    Your agents’ work experience matters just as much as customers’ happiness. Improve the agent experience by looking closely at the processes that keep your operations running. Are your employees having a hard time executing some tasks? Can you spot inefficiencies, discrepancies, and silos?

  • The 3 Pillars of Employee Empowerment in the Call Center

    Call centers must create an environment where their people are productive and empowered. With employee empowerment being a crucial part of any organization, make sure you partner with an outsourcing firm that also puts this value in practice. Take a close look at the three pillars of empowerment within the organization.

  • Why Call Centers in the Philippines Keep a Fun Work Environment

    Unfortunately, not all companies acknowledge the value of fun. Some even regard it as counter-productive. Call centers, however, are known for providing their employees with a fun and positive workplace, even allocating budgets and designating Employee Engagement Officers. Here s why.

Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
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Among other benefits, ๐—ฐ๐—ผ๐—ป๐˜๐—ฒ๐—ป๐˜ ๐—บ๐—ผ๐—ฑ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป monitors and reviews user-generated content to:
โ€ข ensure the safety of customers;
โ€ข combat spam and potential scams;
โ€ข prevent misinformation and fake news;
โ€ข boost user experience; and
โ€ข cultivate an inclusive community.

๐—•๐˜‚๐˜ ๐˜„๐—ต๐—ถ๐—ฐ๐—ต ๐—ฐ๐—ผ๐—ป๐˜๐—ฒ๐—ป๐˜ ๐—บ๐—ผ๐—ฑ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—บ๐—ฒ๐˜๐—ต๐—ผ๐—ฑ ๐—ถ๐˜€ ๐—ฟ๐—ถ๐—ด๐—ต๐˜ ๐—ณ๐—ผ๐—ฟ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€?
Explore the fascinating types of #ContentModeration shaping the digital landscape: https://buff.ly/3WR5rn5

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Preventing your customers from leaving your brand may not be as easy as it sounds, but here are 5 tips your outsourced #CallCenter's customer retention team must consider: https://buff.ly/3Nem7Sb

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Ensure brand loyalty with Open Access BPO's high-quality #CustomerSupport. Contact us today: OpenAccessBPO.com/get-started

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#CallCenter Team Leaders drive progress and ensure top-notch service for your brand's customers.

Want to unlock the secrets to becoming an extraordinary leader for your team?
Here are the 5 biggest enemies of great leadership, along with a few tips on how to be a good leader: https://buff.ly/45LagCr

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To build a truly customer-centric organization, your #CustomerExperience team must be highly emotionally intelligent.

Here are the 5 advantages of cultivating #EmotionalIntelligence among your #CallCenter staff: https://buff.ly/43uHbcu

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Connect with an #outsourcing firm that can deeply connect with your customers: OpenAccessBPO.com/get-started

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Love knows no boundaries, and this month, we celebrate the beautiful #diversity that makes us who we are. ๐—ฃ๐—ฟ๐—ถ๐—ฑ๐—ฒ ๐— ๐—ผ๐—ป๐˜๐—ต honors and uplifts the LGBTQIA+ community, their achievements, and their ongoing fight for equality.

Open Access BPO joins the LGBTQIA+ community in celebrating authenticity, acceptance, and love this #PrideMonth.

Let's all spread love in all of its forms! Happy Pride!

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#PrideMonth #Pride2023
#OASpeaksWithPride
#OneWithDiversity
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#FlashbackFriday: Revisit an enlightening blog post that delves into the historic Stonewall Riots, a pivotal moment in #LGBTQIA+ history.

Let's honor those who paved the way for progress, sparking a movement that continues to inspire change today: https://buff.ly/3C9zdd8

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#PrideMonth #InclusivityMatters
#PrideMonth #Pride2023 #PrideHistory
#OASpeaksWithPride #OneWithDiversity
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