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6 Helpful Solutions for Managing Workplace Diversity Challenges
Challenges may pop up when you put together teams from different cultures and beliefs. But neglecting workplace diversity issues can implicate the company in legal and social arenas. Especially now that prospective clients and employees are keen on supporting businesses they agree with.
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How BPO Companies Should Support Employee Self-Care
Between an employee’s tasks at work and at home, maintaining a balance and fully taking care of yourself can be challenging. This is why call centers in the Philippines are up to that task, highly prioritizing workers’ health and well-being.
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Why Shaping the Call Center Agent Experience Should Be Among Your Priorities
How often do you ask your employees how they’re doing? Aside from the typical stress that call center agents face, how difficult is it for them to execute their tasks? The agent experience has become more than just giving away a higher salary. It’s about providing your employees with the positive work environment and tools they need to fulfill their jobs excellently.
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Spotting the Signs of Workplace Toxicity in the Call Center
Work can be stressful for some, but a toxic workplace can cause undue harm to everyone in your call center. Employees can be engaged and driven to work in a positive environment that enables them to thrive. So, identifying the telltale signs of a negative environment can help you improve your workforce management and employment engagement.
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Make Your Call Center Agents’ Lives Easier
Your agents’ work experience matters just as much as customers’ happiness. Improve the agent experience by looking closely at the processes that keep your operations running. Are your employees having a hard time executing some tasks? Can you spot inefficiencies, discrepancies, and silos?
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The 3 Pillars of Employee Empowerment in the Call Center
Call centers must create an environment where their people are productive and empowered. With employee empowerment being a crucial part of any organization, make sure you partner with an outsourcing firm that also puts this value in practice. Take a close look at the three pillars of empowerment within the organization.
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Why Call Centers in the Philippines Keep a Fun Work Environment
Unfortunately, not all companies acknowledge the value of fun. Some even regard it as counter-productive. Call centers, however, are known for providing their employees with a fun and positive workplace, even allocating budgets and designating Employee Engagement Officers. Here s why.
