Why Call Centers in the Philippines Keep a Fun Work Environment

Why Call Centers in the Philippines Keep a Fun Work Environment

Luis Anthony Oliveros Published on January 21, 2014

The global outsourcing industry has definitely put the Philippines on the international business map.

call centers in the Philippines having fun activity

The southeast Asian nation has been attracting companies from nearly all industries to put their faith in the once virtually unknown business practice that is outsourcing.

This is largely due to the cost-effective solutions that business process outsourcing (BPO) companies are offering, and the excellent work that the Filipino workers are providing.

While working the phone lines for hours may seem tedious, it’s not all work for reps working in call centers in the Philippines. Compared to most industries in the country, call centers are known for providing a fun and positive workplace for their employees.

The Value of Fun in the Workplace

The operative word here is fun. Unfortunately, not all companies acknowledge its value. Some may even regard it as counter-productive and influences workplace inefficiencies that prevent employees from doing their work and consequently prohibit the company from reaching its business goals.

Call centers in the Philippines, on the other hand, simply operate differently. They understand entirely how valuable fun is. These companies even encourage it, allocating budgets and designating Employee Engagement officers to develop workplace cultures that are open and fun to keep their workers happy and thoroughly motivated.

call centers in the Philippines know how to have fun office chair race

Keeping employees satisfied with their jobs and the company they work for offers a lot of benefits for businesses. For starters, employees look forward to coming to work every day and are motivated to attend to their daily responsibilities.

Employees need this, given how stressful their work can be. Having fun activities in the workplace every now and then eases stress, lightens the mood, and raises morale.

It also helps boost office productivity, which can improve performance quality, increase revenues, and ensure targeted goals are met efficiently.

Moreover, having a fun corporate culture reduces absences and helps lower employee attrition rates.

Similarly, a positive workspace also influences creativityโ€”something managers and those in the higher-ups will find valuable when managing their teams and when developing business strategies.

Injecting Fun in a Busy Industry

Given its advantages, many call centers in the Philippines are implementing ways to make their offices fun environments for their employees.

Here are ways you can inject some fun into your workplace.

  • Spruce Up the Operations Floor

    call centers in the Philippines color swatches choosing for office paint

    Positive visuals can really help put your employees in a sunny disposition every single workday. Liven up the workplace with colors and objects they can associate with fun and happiness.

    The color scheme of the walls, carpets, and cubicle dividers play a crucial part here as it can affect moods. You can also add decorations around the office that show bright colors and invoke memories, such framed popular comic books, video games, or music album covers.

  • Gamify Tasks

    fun call centers in the Philippines reps raising hands laughing

    Not entirely a new concept, gamification adds key gaming elements to everyday activities.

    This involves devising a scoring system for completing tasks or goals, and, of course, accompanying rewards. When properly rolled out, it can greatly engage employees in the spirit of competition against each other, resulting in improved performance quality and the efficient completion of tasks.

  • Fun Activities in and Outside the Office

    call centers in the Philippines pizza party

    Call centers in the Philippines commonly find other fun activities for their employees to take part in, aside from your usual annual holiday events, summer tours, and team-building trips.

    Many of these companies hold events like film showings, bake sales and cook-offs, and potlucks in the office mess hall. Some even do themed costume days (modified Casual Friday) and start small chess competitions, art contests or sports tournaments, among many other fun activities.

    All these are meant to encourage employees to engage with each other and break up the monotony during and after work shifts.

call centers in the Philippines laughing agents before meeting

Companies need to understand that professionalism does not necessarily equate to being serious and mundane all the time. The strict rules and schedules within a business may keep workers focused on achieving their goals, but keeping fun and positive work environment can also be more beneficial.

It can provide a much-needed work-life balance that keeps employees happy and motivated to take on their tasks no matter how stressful their day can get.

Like most call centers in the Philippines, Open Access BPO provides an upbeat work environment for its employeesโ€”from the positive and open culture of diversity and inclusivity to the employee engagement activities.

All these ensure they are well motivated to provide our clients with high-quality call center solutions.

Contact us today and we’ll create a program for your needs.

 

Read More

Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.

One response to “Why Call Centers in the Philippines Keep a Fun Work Environment”

  1. 5 Daily tasks of every successful contact center team leader says:

    […] ย  ย  Inject a bit of fun in daily operations by gamifying tasks and goal attainment, initiating fun team activities in and […]

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO12 hours ago
With the #ecommerce holiday shopping rush comes the armies of customers with their purchases and inquiries.
In the middle of all this, your brand needs to make both them and your team happy.

Here's how you can strike the right balance between ๐—น๐—ฒ๐˜๐˜๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚๐—ฟ ๐˜๐—ฒ๐—ฎ๐—บ ๐—ฒ๐—ป๐—ท๐—ผ๐˜† ๐˜๐—ต๐—ฒ ๐—ต๐—ผ๐—น๐—ถ๐—ฑ๐—ฎ๐˜†๐˜€ and ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚๐—ฟ ๐—บ๐—ผ๐˜€๐˜ ๐—น๐—ผ๐˜†๐—ฎ๐—น ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€: https://buff.ly/3ur1Q1o

----------
Ensure your customers' needs are met with a trusted #CustomerService expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
CustomerService #CustomerExperience
Open Access BPO
Open Access BPO13 hours ago
Failing to meet customer expectations may be your goal, but there are unforeseen and unavoidable instances that cause you to fail.

Here are 4 basic steps of a business #CustomerSupport strategy when facing mishaps: https://buff.ly/3iDVQQr

----------
Start your journey to a better #CX with a #CusomerExperience expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 day ago
As much as your brand wants to give your customers a great experience, there are times when you really have to say no to their requests. For #CallCenter agents who are trained to always delight the customer, having to say "no" can be difficult.

Here are 5 tips for letting down your customers gently without ruining their entire #BrandExperience: https://buff.ly/3VuHqR6

----------
Choose an #outsourcing company that values customer service and brand retention: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#CallCenterTips
Open Access BPO
Open Access BPO3 days ago
The holiday season is one of the busiest times for most businesses and deal-seeking consumers.

Between the onslaught of online shoppers, the potential issues you might run into, and possible internal concerns, is your brand ready to handle the holiday rush?

Here's how outsourcing can ensure a satisfying #CustomerExperience during the holidays: https://buff.ly/3XTgDzB

-
-
โ€ข How a 24/7 Call Center Handles a High Call Volume During the Holidays
https://buff.ly/3B9bkCq

โ€ข Outsourcing to Beat the eCommerce Holiday Shopping Rush
https://buff.ly/3FqlDEC

โ€ข UI Tune-Up: A Customer Service Must-Do for the Holidays
https://buff.ly/3XYPiMj

โ€ข 5 Ways to Boost Customer Satisfaction This Holiday Season
https://buff.ly/3FooIoE

โ€ข 4 Major Flops that Could Happen Over the Holidays
https://buff.ly/3FmdfWL

โ€ข How Can Philippine Call Centers Motivate Agents After the Holidays?
https://buff.ly/3XOlmmd

โ€ข Top Five Business Tasks To Outsource During The Holiday Season | via Forbes
https://buff.ly/3B9bkSW

----------
Partner with a #multilingual #CX expert trusted by global brands for their 24/7 support: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#ecommerce #OnllineRetail
#OnlineShopping #HolidayShopping
#CustomerSupport #CustomerService
Open Access BPO
Open Access BPO1 week ago
If you think it has become harder to make your customers happy these past couple of decades, you're right.

Here are the 5 reasons why making customers happyโ€”and keeping them that wayโ€”has become an even more demanding task: https://buff.ly/3APNZFN

----------
Start improving your customer retention and brand loyalty: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#CX #CustomerExperience
Open Access BPO
Open Access BPO2 weeks ago
#BlackFriday and #CyberMonday are the biggest holiday shopping events in the US, with millions of consumers eagerly waiting to snatch up season-exclusive discounts and special deals.

To provide the best #OnlineShopping experience possible, #ecommerce brands and their outsourced support teams spend months devising #CustomerSupport strategies.

Here are a few notable stats about these shopping holidays.

#WeSpeakYourLanguage
Open Access BPO