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Call Center Attrition and Turnover: Average Rates and Common Causes

Published on March 11, 2019   •   Last updated on October 8, 2019

Open Access BPO explored the various factors contributing to the frequent instances of attrition and turnover that plague contact centers worldwide. Basing on performance statistics and employment figures of real call centers, the research found that turnover rates vary by industry, company size, employee role, and employee age.