Creating a Positive Work Environment for Call Center Outsourcing

OABPO Blog Team Published on September 13, 2013 Last updated on July 8, 2022

Outsourcing call centers go to great lengths to ensure that they can deliver results to impress their clients. Oftentimes, this entails providing a positive workplace for their own workforce.

Just like any industry, work in business process outsourcing (BPO) can be stressful, so it is only right for companies in this industry to ensure their workers are taken care of.

The Value of Having a Positive Work Environment

happy outsourcing call center agents getting in fun meeting

Keeping an open and stress-free work environment in your outsourcing call center includes the following benefits:

  • Low employee attrition
  • Boost in productivity
  • Higher output quality
  • Better morale
  • Improved stress management
  • Enhanced brand reputation
  • Better professional relationships

Salaries, bonuses, and other compensations are great incentives to continue working for you. Having a positive work environment, on the other hand, gives them a satisfying work life they can look forward to every day, one that can inspire loyalty and encourage them to perform their best work every shift.

Enhancing Your Work Environment

Outsourcing call center production floors should be fun, interactive, and conducive to productivity.

To achieve this, here are some of the things you should work on.

  • A Comfortable Workspace

    smiling outsourcing call center agents at the office

    It should be a place where agents feel welcome and can see themselves working comfortably and productively for hours every day, generally with:

    • an office layout meant to reduce noisy distractions
    • essential tech that lets them work with ease
    • ergonomic chairs and tables to make their stay comfortable
    • accessible amenities for their daily needs, such as dining areas, common spaces, rec rooms and sleeping quarters.
  • Fair Working Conditions

    outsourcing call center team leader assisting customer support agent
    People-first outsourcing call centers like Open Access BPO make policies aimed to make their employee’s lives better while under their employ. Among others, we have the following:

    • acknowledgement for a good job, fair chances to make up for subpar performance; and
    • opportunities to further their careers, including skills development training and mentorship
  • A Nurturing Work Culture

    celebrating outsourcing call center agents giving high five
    Having a nurturing corporate culture makes all the difference when creating a positive and healthy work environment that:

    • celebrates diversity and inclusion;
    • establishes fun employee engagement activities;
    • facilitates open and honest communication among coworkers; and
    • holds health initiatives that aim to ensure work-life integration and care for employees’ physical and mental wellbeing.

 
Open Access BPO’s people-centric corporate culture aims to empower our people and embrace their authentic selves. Contact us today to learn more about our outsourcing call center initiatives and the authentic customer experiences we hyper-customize that speak to you and your market’s language.

 

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Open Access BPO 3 days ago
Compared to most industries, #CallCenters are known for providing a fun and positive workplace for their employees.
But more than just making daily ops light and dynamic, the agents, the contact center, and the clients benefit from this: https://buff.ly/3NiWbEB

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Let's create a program hyper-customized for your brand's goals, needs, budget, and customer demands: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #EmployeeEngagement
Open Access BPO 3 days ago
Efficiency in #CallCenters involves enhancing agents' #productivity and #satisfaction.

Check out these 5 tips to boost #EmployeeEngagement and productivity in #ContactCenters: https://buff.ly/46H48KE

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Learn how our training, employee engagement, and culture of diversity contribute to our high-quality #CustomerExperience: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CSat #CustomerSupport #CX
#CustomerService #CustomerSupport
Open Access BPO 4 days ago
#CallCenters are made up of people from different cultures or backgrounds.
Each one is likely to have differing workplace habits and values, all of which can result in conflicts.

Here are the top 10 causes of conflicts in the call center: https://buff.ly/3GsT0GL

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Connect with an #outsourcing firm that provides great employee training and management programs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CompanyCulture #EmployeeManagement
Open Access BPO 4 days ago
As more consumers turn toward online channels, businesses are struggling to provide quality #CustomerSupport for their international customers.
Partnering with a reliable #MultilingualCallCenter has, thus, become a valuable strategy.

๐‡๐ž๐ซ๐ž ๐š๐ซ๐ž ๐ญ๐ก๐ž ๐ญ๐จ๐ฉ ๐ฅ๐š๐ง๐ ๐ฎ๐š๐ ๐ž๐ฌ businesses must offer to remain competitive in global markets: https://buff.ly/4a7ocZp

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For #CustomerService and #BackOffice support in over 30 languages, contact Open Access BPO today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO 4 days ago
๐…๐ซ๐š๐ฎ๐๐ฌ๐ญ๐ž๐ซ๐ฌ ๐ ๐ž๐ญ ๐ฆ๐จ๐ซ๐ž ๐š๐ง๐ ๐ฆ๐จ๐ซ๐ž ๐œ๐ฎ๐ง๐ง๐ข๐ง๐ , ๐š๐ง๐ ๐ข๐ญ'๐ฌ ๐ฎ๐ฉ ๐ญ๐จ ๐ฒ๐จ๐ฎ ๐ญ๐จ ๐ค๐ž๐ž๐ฉ ๐ญ๐ก๐ž๐ฆ ๐š๐ญ ๐›๐š๐ฒ.

Luckily for you, #outsourcing can back you up in this battle.
Here's how call centers protect your customers from ecommerce fraud: https://buff.ly/47GJvPX

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Partner with an #outsourcing partner that keeps #InfoSec a top priority alongside great #CustomerSupport: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience #DataSecurity
#outsourcing #FraudProtection #FraudDetection
Open Access BPO 4 days ago
In celebration of ๐๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐†๐ข๐ฏ๐ข๐ง๐  ๐Œ๐จ๐ง๐ญ๐ก this December, Open Access BPO Davao collaborated with the Philippine Red Cross - Davao City Chapter for a blood donation drive held last December 1, 2023.

Our collective efforts turned moments of compassion into life-saving contributions.

Thank you to all our OABPO Davao heroes who rolled up their sleevesโ€“you've proven that a small act of giving can have a monumental impact.

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Open Access BPO actively promotes community involvement in the workplace by supporting the annual blood donation activity among other causes.

๐˜—๐˜ฉ๐˜ฐ๐˜ต๐˜ฐ ๐˜ด๐˜ฉ๐˜ฐ๐˜ธ๐˜ด ๐˜ฎ๐˜ฆ๐˜ฎ๐˜ฃ๐˜ฆ๐˜ณ๐˜ด ๐˜ฐ๐˜ง ๐˜ต๐˜ฉ๐˜ฆ ๐˜–๐˜ˆ๐˜‰๐˜—๐˜– ๐˜‹๐˜ข๐˜ท๐˜ข๐˜ฐ ๐˜ต๐˜ฆ๐˜ข๐˜ฎ๐˜ฎ๐˜ข๐˜ต๐˜ฆ๐˜ด ๐˜ฅ๐˜ฐ๐˜ฏ๐˜ข๐˜ต๐˜ช๐˜ฏ๐˜จ ๐˜ต๐˜ฉ๐˜ฆ๐˜ช๐˜ณ ๐˜ฃ๐˜ญ๐˜ฐ๐˜ฐ๐˜ฅ ๐˜ต๐˜ฐ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ค๐˜ข๐˜ถ๐˜ด๐˜ฆ.

#WeSpeakYourLanguage
#OneWithHealth Philippine Red Cross
Open Access BPO