Creating a Positive Work Environment for Call Center Outsourcing

Creating a Positive Work Environment for Call Center Outsourcing

OABPO Blog Team Published on September 13, 2013Last updated on July 8, 2022

Outsourcing call centers go to great lengths to ensure that they can deliver results to impress their clients. Oftentimes, this entails providing a positive workplace for their own workforce.

Just like any industry, work in business process outsourcing (BPO) can be stressful, so it is only right for companies in this industry to ensure their workers are taken care of.

The Value of Having a Positive Work Environment

happy outsourcing call center agents getting in fun meeting

Keeping an open and stress-free work environment in your outsourcing call center includes the following benefits:

  • Low employee attrition
  • Boost in productivity
  • Higher output quality
  • Better morale
  • Improved stress management
  • Enhanced brand reputation
  • Better professional relationships

Salaries, bonuses, and other compensations are great incentives to continue working for you. Having a positive work environment, on the other hand, gives them a satisfying work life they can look forward to every day, one that can inspire loyalty and encourage them to perform their best work every shift.

Enhancing Your Work Environment

Outsourcing call center production floors should be fun, interactive, and conducive to productivity.

To achieve this, here are some of the things you should work on.

  • A Comfortable Workspace

    smiling outsourcing call center agents at the office

    It should be a place where agents feel welcome and can see themselves working comfortably and productively for hours every day, generally with:

    • an office layout meant to reduce noisy distractions
    • essential tech that lets them work with ease
    • ergonomic chairs and tables to make their stay comfortable
    • accessible amenities for their daily needs, such as dining areas, common spaces, rec rooms and sleeping quarters.
  • Fair Working Conditions

    outsourcing call center team leader assisting customer support agent
    People-first outsourcing call centers like Open Access BPO make policies aimed to make their employee’s lives better while under their employ. Among others, we have the following:

    • acknowledgement for a good job, fair chances to make up for subpar performance; and
    • opportunities to further their careers, including skills development training and mentorship
  • A Nurturing Work Culture

    celebrating outsourcing call center agents giving high five
    Having a nurturing corporate culture makes all the difference when creating a positive and healthy work environment that:

    • celebrates diversity and inclusion;
    • establishes fun employee engagement activities;
    • facilitates open and honest communication among coworkers; and
    • holds health initiatives that aim to ensure work-life integration and care for employees’ physical and mental wellbeing.

 
Open Access BPO’s people-centric corporate culture aims to empower our people and embrace their authentic selves. Contact us today to learn more about our outsourcing call center initiatives and the authentic customer experiences we hyper-customize that speak to you and your market’s language.

 

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#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

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Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

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Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

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September 28 | 10:00 AM - 3:00 PM PST
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#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

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