In today’s business landscape, making every conversation count is the key to success, and leaving social media out of the picture is not an option. Many customers prefer to use Facebook or Twitter to contact brands simply because they’re easy to use. These sites are accessible with just a flick or a tap of the […]

Because data are the lifeline of call centers, having a reliable backup system is a must. Call centers handle massive amounts of data every day. They deal with customer information, company-owned data, financial transactions, and databases. These data pile up over time as more customer interactions are being managed and new communication channels are being […]

The growth of mobile commerce (m-commerce) is unstoppable as it continues to strengthen the frontiers of the entire ecommerce sector. When the smartphone started making its way to mainstream consumption, many marketers weren’t that optimistic about its role in ecommerce. But just a few years later, the success of this device would prove them wrong. […]

Keeping up with the latest business processes and tools is vital for companies of any size or industry. Offshoring companies, especially, need to keep a finger on the business process outsourcing (BPO) pulse in order to remain relevant and competitive in a truly dynamic industry.

When outsourcing to the Philippines, you’re automatically entrusting your business’ database of sensitive information to a third party provider at an offshore location. Many companies may understandably take issue, especially with the risks of data theft and network intrusions on potentially insecure facilities. Despite the security-oriented fears that come with outsourcing, offshoring companies are often […]

Outsourcing your data management needs to offshore hubs like the Philippines or India can prove to be cost-effective and convenient. There are, however, various outsourcing issues linked to this practice-the most prominent of which is data security. Though this is a valid reason to be concerned, a professional third-party provider can guarantee that data will […]