Category: Outsourcing tech tools

4 Features of the Ideal Mobile Customer Service Experience

Mobile technologies are developing at a rapid rate, and brands are doing their best to keep up. The challenge for organizations is to ensure that their mobile solutions meet customer demands. Today’s customers expect to receive a seamless customer service experience across all channels available to them. Thanks to smartphones and other mobile devices, consumers […]

A Three-Item Checklist for Multichannel Success

The way companies and their customer service partners interact with consumers gets more efficient but also more complicated as new tools and technologies are developed. Gone are the times when people contact a company using a single channel. These days, customers have the luxury of choosing between several options: Email Live chat Social media Voice […]

Social media for startups: A tool for building better customer relationships

In today’s business landscape, making every conversation count is the key to success, and leaving social media out of the picture is not an option. Many customers prefer to use Facebook or Twitter to contact brands simply because they’re easy to use. These sites are accessible with just a flick or a tap of the […]

Data backup made easy: Tips for call centers

Because data is the lifeline of call centers, having a reliable backup system is a must. Call centers handle massive amounts of data every day. They deal with customer information, company-owned data, financial transactions, and databases. These data pile up over time as more customer interactions are being managed and new communication channels are being […]

Shoppers want 5 things from mobile ecommerce sites

The growth of mobile commerce (m-commerce) is unstoppable as it continues to strengthen the frontiers of the entire ecommerce sector. When the smartphone started making its way to mainstream consumption, many marketers weren’t that optimistic about its role in ecommerce. But just a few years later, the success of this device would prove them wrong. […]

Can a call center in the Philippines ensure data security?

IT experts don’t agree that outsourcing threatens US employment. They are, however, concerned with the potential customer data security issues it may present, especially for programs being handled in offshoring locations. Tech outsourcing firms and every call center in the Philippines, India, UK, and other offshoring sites are not exempted from the risks that brought […]

How do I keep my data confidential when outsourcing to the Philippines?

When outsourcing to the Philippines, you’re automatically entrusting your business’ database of sensitive information to a third party provider at an offshore location. Many companies may understandably take issue, especially with the risks of data theft and network intrusions on potentially insecure facilities. Despite the security-oriented fears that come with outsourcing, offshoring companies are often […]

Is Data Safe From Security-Related Outsourcing Issues?

Outsourcing your data management needs to offshore hubs like the Philippines or India can prove to be cost-effective and convenient. There are, however, various outsourcing issues linked to this practice-the most prominent of which is data security. Though this is a valid reason to be concerned, a professional third-party provider can guarantee that data will […]

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Open Access BPO3 days ago
Compared to most industries, #CallCenters are known for providing a fun and positive workplace for their employees.

But more than just making daily ops light and dynamic, the agents, the contact center, and the clients benefit from this: https://buff.ly/3UZf4i0

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Open Access BPO4 days ago
Making your #CallCenter agents happy boosts #productivity and elevates #CustomerExperience.
Here's how you can make their lives easier: https://buff.ly/3UQvadX

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It's #CSweek! Don't forget to express your appreciation to the awesome people assisting your customers. Celebrate the job they do!

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It's π—–π˜‚π˜€π˜π—Όπ—Ίπ—²π—Ώ π—¦π—²π—Ώπ˜ƒπ—Άπ—°π—² π—ͺ𝗲𝗲𝗸, a weeklong celebration of the value of #CustomerSupport and the people who assist customers.

We recognize our people across Open Access BPO's international locations and celebrate them for the awesome work they do.

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#CustomerServiceWeek
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Open Access BPO6 days ago
#Gamification claims to lighten stressful jobs, but is this truly helpful in #TechnicalSupport?

Join us as we explore just how effectives this strategy is in the #CallCenter: https://buff.ly/3LU2M6p

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Open Access BPO1 week ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
β€’ staffing
β€’ training
β€’ quality assurance, and
β€’ service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

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Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

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Open Access BPO1 week ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

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Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

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