Data backup made easy: Tips for call centers

Faith Ocampo Published on May 19, 2016 Last updated on December 14, 2020

Because data is the lifeline of call centers, having a reliable backup system is a must.

data storage records books from computer screen

Call centers handle massive amounts of data every day. They deal with customer information, company-owned data, financial transactions, and databases.

These data pile up over time as more customer interactions are being managed and new communication channels are being added. However, because these files are usually in a digital format, they re much more volatile and vulnerable than those that exist in a physical form.

Unfortunately for businesses, there are several things that can cause data loss, such as hardware glitches, file corruption, malicious system attacks, and even natural disasters. Call centers can shield themselves against these accidents, but at times, there s little that can be done to prevent them. In these cases, you need to depend on a data backup system.

Maintaining secondary storage for your data must be part of your business continuity plan. If you lose your data, you could lose your entire call center, and the repercussions for the brand and customers you serve are unimaginable. Follow these tips to create a reliable big data backup strategy.

  1. Organization is key

    data storage records books from computer screen
    If your databases are stored in an organized and logical way, it’s easier to sort through them and find the documents you need. To develop a standard way for storing your files, you must first categorize the data you have. For example, you have to separate customer information, such as transactions and contact details, from product databases.

    Arranging the documents according to file type (e.g., photos, videos, text, etc.) will also be useful. This will save you a lot of hassle in finding the information you may need later.

  2. Sort the files that need to be preserved

    business executives IT personnel around file folder chalk drawing
    Backing up your data, especially if you’re going to upload them to an online storage platform, can be time-consuming. Thus, you need to rank your documents from the most to the least important ones so you can determine which to prioritize.

    Here’s a list of some of the most important information your call center must keep safe at all costs:

    • The files you use daily (e.g., customer transactions)
    • Information about products or services (e.g., product manuals)
    • Files that can’t be re-created (e.g., contact details)
  3. Create a local storage

    it personnel pointing server to data security manager
    A local data backup system ensures that your documents are physically with you at your workplace. It allows for a much faster file transfer and easier retrieval. Also, you can maintain control over your documents this way.

  4. Have a cloud backup system

    business executive IT manager pointing to cloud storage icon
    Having an online storage mechanism for your files is essential. It provides an extra blanket of security should your first backup system fail. For example, natural disasters like typhoons and earthquakes as well as hardware failures may hinder you from accessing locally kept data. If you have a second copy of your documents online, however, you can recover them as long as you have an internet connection.

    However, make sure that you’re aware of the security threats that your data may be exposed to once they’re uploaded on the web. Teaming up with IT specialists and cloud solution providers can help strengthen your safety measures, allowing you to ward off cybercriminals.

  5. Automate it

    cogs icon on computer keyboard
    Ideally, all of your filesโ€”including those stored on individual computersโ€”will be backed up automatically. This makes the process less time-consuming, and there’s no risk that you’ll forget to run a backup manually. However, do remember to check whether your automated data backup system is properly running. Encourage your staff to do the same every now and then.

  6. Check on your data regularly

    IT manager studying data security analytics
    Make sure that all files copied on your local server and your cloud backup are correctly transferred. Watch out for documents that may be corrupted during the backup process, which is commonly caused by poor Internet connection, outdated software, and interrupted transfers.

As a matter of policy, call centers must also have stringent data security and protection measures enacted. When customers know brand protect their data, they’re more likely to feel comfortable in sharing helpful information with you. These pieces of information can help brands learn more about their clients to provide the best kinds of customer experience.

Put your mind at ease. Outsource to a PCI-DSS certified call center like Open Access BPO. We have in-house IT infrastructure, secure data storage, and various business continuity locations to keep your customer support running 24/7. Ask us how!

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO Yesterday
Gaining a leg up on the global competition means so much more than speaking your customer's langauage.

Understand their culture and you stand to capture the international market: https://buff.ly/3W2ODcL

----------
Outsource with a #MultilingualCallCenter that will help you establish a strong foothold in your global markets: https://buff.ly/4bDl6Mj

#WeSpeakYourLanguage
Open Access BPO Yesterday
Open Access BPO hosted a successful #Pride celebration, fostering a spirit of #inclusivity and community.
Attendees enjoyed a lively atmosphere with video showcases, band performances, and a drag queen showcase.

The event highlighted our commitment to #diversity and inclusion within the workplace.

๐—›๐—ฒ๐—ฎ๐—ฑ ๐˜๐—ผ ๐—ผ๐˜‚๐—ฟ ๐—ฏ๐—น๐—ผ๐—ด ๐—ณ๐—ผ๐—ฟ ๐—ฎ ๐—ณ๐˜‚๐—น๐—น ๐—ฟ๐—ฒ๐—ฐ๐—ฎ๐—ฝ ๐—ผ๐—ณ ๐˜๐—ต๐—ฒ ๐—ฒ๐—ฝ๐—ถ๐—ฐ ๐—ฐ๐—ฒ๐—น๐—ฒ๐—ฏ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป: https://buff.ly/4cXfjSS

----------
Open Access BPO is a dedicated employee-centric #outsourcing firm that champions a culture of respect and appreciation for all, regardless of background or identity.

Outsource to gain a #CX team and a strategic employee-centric operations management without losing your focus on growing your business.
Partner with us today: https://buff.ly/4cWE95y

#WeSpeakYourLanguage
#OneWithDiversity #PrideMonth
#Pride2024 #CelebratePride
#OABPOSpeaksWithPride
Open Access BPO 3 days ago
You need skilled and creative #CustomerService agents to wow your customers.
But #hiring the right people to engage with your consumers can be difficult for many brands.

Here's how to tweak your #recruitment strategies to get the best #CX experts: https://buff.ly/3zJNPSn

----------
Or you can outsource to Open Access BPO and we'll do the recruitment and training for you.

Send us a message today to set up your own team of #CX specialists: https://buff.ly/3VZNHG3

#WeSpeakYourLanguage
#outsourcing #CSat
#CustomerExperience
Open Access BPO 4 days ago
Aside from the different accents, Americans and Britons have different attitudes when talking to #CallCenter agents.

Here's what agents have to know about both types of English-speaking Westerners when providing #CustomerService: https://buff.ly/3WdNKPW

----------
Anticipate and exceed your global customers' demands with a multilingual #CX expert: https://buff.ly/3WbhEnR

#WeSpeakYourLanguage
#CustomerExperience #CX
Open Access BPO 4 days ago
Great #CallCenter agents rely on strong Team Leaders for guidance and motivation. But even the best intentions can be overshadowed by negative leadership habits.

Check out our blog post for ๐˜๐—ต๐—ฒ ๐—บ๐—ผ๐˜€๐˜ ๐—ฐ๐—ผ๐—บ๐—บ๐—ผ๐—ป ๐—ฝ๐—ถ๐˜๐—ณ๐—ฎ๐—น๐—น๐˜€ ๐˜๐—ต๐—ฎ๐˜ ๐—ฐ๐—ฎ๐—ป ๐˜€๐—ฎ๐—ฏ๐—ผ๐˜๐—ฎ๐—ด๐—ฒ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—น๐—ฒ๐—ฎ๐—ฑ๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ (plus insider tips for becoming a stellar leader who inspires your team and drives results!): https://buff.ly/4eWMurQ

----------
Ready to man your brand's with the premier #CX team?

Find great call center agents and leaders to help manage your brand's growth when you partner with Open Access BPO: https://buff.ly/3WdMbBy

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
#CallCenterManagement #ContactCenters
#CallCenterLeadership #LeadershipQualities
#EmployeEmpowerment
Open Access BPO 8 days ago
Open Access BPO Makati picked up where our Davao colleagues left off in #PrideMonth celebrations.

Here are some of the highlights in last Friday's Pride Party at The Enderun Tent: https://buff.ly/4cHNoa9
Open Access BPO