Data backup made easy: Tips for call centers

Data backup made easy: Tips for call centers

Faith Ocampo Published on May 19, 2016Last updated on December 14, 2020

Because data is the lifeline of call centers, having a reliable backup system is a must.

data storage records books from computer screen

Call centers handle massive amounts of data every day. They deal with customer information, company-owned data, financial transactions, and databases.

These data pile up over time as more customer interactions are being managed and new communication channels are being added. However, because these files are usually in a digital format, they re much more volatile and vulnerable than those that exist in a physical form.

Unfortunately for businesses, there are several things that can cause data loss, such as hardware glitches, file corruption, malicious system attacks, and even natural disasters. Call centers can shield themselves against these accidents, but at times, there s little that can be done to prevent them. In these cases, you need to depend on a data backup system.

Maintaining secondary storage for your data must be part of your business continuity plan. If you lose your data, you could lose your entire call center, and the repercussions for the brand and customers you serve are unimaginable. Follow these tips to create a reliable big data backup strategy.

  1. Organization is key

    data storage records books from computer screen
    If your databases are stored in an organized and logical way, it’s easier to sort through them and find the documents you need. To develop a standard way for storing your files, you must first categorize the data you have. For example, you have to separate customer information, such as transactions and contact details, from product databases.

    Arranging the documents according to file type (e.g., photos, videos, text, etc.) will also be useful. This will save you a lot of hassle in finding the information you may need later.

  2. Sort the files that need to be preserved

    business executives IT personnel around file folder chalk drawing
    Backing up your data, especially if you’re going to upload them to an online storage platform, can be time-consuming. Thus, you need to rank your documents from the most to the least important ones so you can determine which to prioritize.

    Here’s a list of some of the most important information your call center must keep safe at all costs:

    • The files you use daily (e.g., customer transactions)
    • Information about products or services (e.g., product manuals)
    • Files that can’t be re-created (e.g., contact details)
  3. Create a local storage

    it personnel pointing server to data security manager
    A local data backup system ensures that your documents are physically with you at your workplace. It allows for a much faster file transfer and easier retrieval. Also, you can maintain control over your documents this way.

  4. Have a cloud backup system

    business executive IT manager pointing to cloud storage icon
    Having an online storage mechanism for your files is essential. It provides an extra blanket of security should your first backup system fail. For example, natural disasters like typhoons and earthquakes as well as hardware failures may hinder you from accessing locally kept data. If you have a second copy of your documents online, however, you can recover them as long as you have an internet connection.

    However, make sure that you’re aware of the security threats that your data may be exposed to once they’re uploaded on the web. Teaming up with IT specialists and cloud solution providers can help strengthen your safety measures, allowing you to ward off cybercriminals.

  5. Automate it

    cogs icon on computer keyboard
    Ideally, all of your filesโ€”including those stored on individual computersโ€”will be backed up automatically. This makes the process less time-consuming, and there’s no risk that you’ll forget to run a backup manually. However, do remember to check whether your automated data backup system is properly running. Encourage your staff to do the same every now and then.

  6. Check on your data regularly

    IT manager studying data security analytics
    Make sure that all files copied on your local server and your cloud backup are correctly transferred. Watch out for documents that may be corrupted during the backup process, which is commonly caused by poor Internet connection, outdated software, and interrupted transfers.

As a matter of policy, call centers must also have stringent data security and protection measures enacted. When customers know brand protect their data, they’re more likely to feel comfortable in sharing helpful information with you. These pieces of information can help brands learn more about their clients to provide the best kinds of customer experience.

Put your mind at ease. Outsource to a PCI-DSS certified call center like Open Access BPO. We have in-house IT infrastructure, secure data storage, and various business continuity locations to keep your customer support running 24/7. Ask us how!

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your staffing, training, quality assurance, and service/people management.

They're more diagnostic than curative: https://buff.ly/42DcwtH

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO3 days ago
You can think of #ContentModeration as the police guarding your online presence, be it on your website or #SocialMedia pages.
๐—•๐˜‚๐˜ ๐˜„๐—ต๐—ฎ๐˜ ๐—ถ๐˜€ ๐—ถ๐˜ ๐—ฟ๐—ฒ๐—ฎ๐—น๐—น๐˜† ๐—น๐—ถ๐—ธ๐—ฒ ๐˜๐—ผ ๐—บ๐—ผ๐—ฑ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ฒ ๐˜„๐—ฒ๐—ฏ ๐—ฐ๐—ผ๐—ป๐˜๐—ฒ๐—ป๐˜?

Find out by reading our blog: https://buff.ly/3ngOFjg

----------
Entrust your content moderation needs only to a trusted expert: https://buff.ly/40aOVin

#WeSpeakYourLanguage
#SocialMediaModeration
Open Access BPO
Open Access BPO3 days ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3JXTZkw

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO
Open Access BPO4 days ago
๐—ฅ๐—ฒ๐—ฐ๐—ฟ๐˜‚๐—ถ๐˜๐—บ๐—ฒ๐—ป๐˜ ๐—ต๐—ฒ๐—ฎ๐˜ƒ๐—ถ๐—น๐˜† ๐—ฎ๐—ณ๐—ณ๐—ฒ๐—ฐ๐˜๐˜€ #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ.
Hire the right #CustomerSupport specialists and you can ensure excellent #CSAT.
Neglect #recruitment, and you risk losing your customers' trust.

โ€ข ๐‡๐จ๐ฐ ๐Ž๐ฉ๐ž๐ง ๐€๐œ๐œ๐ž๐ฌ๐ฌ ๐๐๐Ž ๐‡๐ข๐ซ๐ž๐ฌ ๐’๐ญ๐ž๐ฅ๐ฅ๐š๐ซ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐‘๐ž๐ฉ๐ซ๐ž๐ฌ๐ž๐ง๐ญ๐š๐ญ๐ข๐ฏ๐ž๐ฌ
https://buff.ly/3ZbMj2y

โ€ข ๐Ÿ“ ๐‚๐ซ๐ž๐š๐ญ๐ข๐ฏ๐ž ๐‘๐ž๐œ๐ซ๐ฎ๐ข๐ญ๐ฆ๐ž๐ง๐ญ ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ข๐ž๐ฌ ๐ญ๐จ ๐…๐ข๐ง๐ ๐†๐ซ๐ž๐š๐ญ ๐‚๐š๐ฅ๐ฅ ๐‚๐ž๐ง๐ญ๐ž๐ซ ๐€๐ ๐ž๐ง๐ญ๐ฌ
https://buff.ly/3na1uvR

โ€ข ๐†๐ž๐ง ๐™: ๐“๐ก๐ž ๐๐ž๐ฐ ๐–๐จ๐ซ๐ค๐Ÿ๐จ๐ซ๐œ๐ž ๐€๐ฐ๐š๐ค๐ž๐ง๐ฌ ๐Ÿ๐จ๐ซ ๐๐๐Ž๐ฌ ๐š๐ง๐ ๐‚๐š๐ฅ๐ฅ ๐‚๐ž๐ง๐ญ๐ž๐ซ๐ฌ
https://buff.ly/3Z9Rq3j

โ€ข ๐‡๐จ๐ฐ ๐Ž๐ฉ๐ž๐ง ๐€๐œ๐œ๐ž๐ฌ๐ฌ ๐๐๐Ž ๐ˆ๐ฆ๐ฉ๐ฅ๐ž๐ฆ๐ž๐ง๐ญ๐ฌ ๐ˆ๐ญ๐ฌ ๐๐ซ๐จ๐ ๐ซ๐š๐ฆ๐ฌ
https://buff.ly/3Z6tWfm

----------
Let us build your #CustomerService team and give your customers an unforgetable CX today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
๐—”๐—ฑ๐—ฑ๐—ถ๐—ป๐—ด ๐˜ƒ๐—ฎ๐—น๐˜‚๐—ฒ ๐˜๐—ผ ๐˜๐—ต๐—ฒ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—บ๐—ฒ๐—ฎ๐—ป๐˜€ ๐—ด๐—ผ๐—ถ๐—ป๐—ด ๐˜๐—ต๐—ฒ ๐—ฒ๐˜…๐˜๐—ฟ๐—ฎ ๐—บ๐—ถ๐—น๐—ฒ ๐—ณ๐—ผ๐—ฟ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฐ๐—ผ๐—ป๐˜€๐˜‚๐—บ๐—ฒ๐—ฟ๐˜€.
And the first step in providing value-added #CustomerSupport is knowing what's important to them.

Here are 5 ways you can make #CustomerExperience services extra special for both old and new customers: https://buff.ly/3LDfBnG

----------
Outsource now to give your customer the best brand experience possible: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CX #CustomerService
Open Access BPO
Open Access BPO4 days ago
To consumers, technical support agents play the role of digital first responders, saving the day when users encounter tricky technical problems on the device or software they're using.

Provide excellent #CustomerExperience and improve customer relationships by hiring #TechSupport Agents with these competencies: https://buff.ly/40nMUPJ

----------
Our stringent hiring & training practices ensure high quality #CustomerService for our customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CallCenter #TechSupport
Open Access BPO