6 Helpful Solutions for Managing Workplace Diversity Challenges Challenges may pop up when you put together teams from different cultures and beliefs. But neglecting workplace diversity issues can implicate the...
With the conclusion of Pride Month, I am proud of our participation in the spirit of the month: marches joined, focus discussions held among all our stakeholders, awareness and sensitivity...
Multilingual call center Open Access BPO recently held its HIV/AIDS awareness and screening program in their Glorietta 2 office in Makati, Philippines. The event is the first of many internal...
Managing Diversity in Multilingual Call Centers Multilingual call centers are home to people of different cultures. They must carry out cultural competency strategies to ensure a harmonious and progressive relationship...
Open Access BPO employees recently completed the First Aid and Basic Life Support Training, conducted by the Philippine Red Cross (PRC) as mandated by the Department of Labor and Employment...
Let’s start with a few fun facts: Tamagotchi was released in Japan 26 years ago, while “BabyโฆOne More Time,” the song that catapulted Britney Spears into stardom, turns 23 this...
NEW YORK CITY, USA, November 10, 2021โOver 30,000 runners participated in the 42-kilometer TCS NYC Marathon on November 7. Among the marathoners is Open Access BPO employee Alessio Urbani who...
Open Access BPO is leading the drive to maintain business as usual during the COVID-19 pandemic, with flexible, nimble deployment for large customer support and back office teams. The business...
In true Open Access BPO fashion, a year of hard work won’t be complete without a fun and festive year-ender. For the last event of this decade, we went MONOCHROME....
Sports is one of the most common interests at Open Access BPO. So, when the Regent Aguila IronMan 70.3 Philippines was announced, triathletes in the company immediately signed up to...
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.
#AIโpowered CX #outsourcing helps founders and teams keep pace by combining #automation for routine tasks with human expertise for complex interactions.
The result? Faster resolutions, leaner operations, and a support model that flexes with demand.
If you're building a business that's ready to scale smarter, this is worth a read!
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Open Access recently partnered with the Foundation of Balay Pasilungan Inc. in #Davao for a community outreach initiative that brought together our employees to support children through donations and meaningful engagement.
On June 4, Team #OpenAccess Davao team donated milk and clothing and spent time with the children through games and interactive activities, creating moments of connection, encouragement, and joy.
We're grateful for the opportunity to work alongside organizations like the Foundation of Balay Pasilungan, whose dedication to supporting vulnerable children continues to make a lasting difference in the community.