What technical support solutions can startups outsource?

What technical support solutions can startups outsource?

OABPO Blog Team Published on March 4, 2014

technical-support
We stated in a previous article that outsourcing is a way for startups to go big in their respective niche, but this would only be a successful venture if you send out and retain a wise combination of services. As a follow-up to that post, we now suggest several technical support solutions that you could outsource to help your startup grow.

Voice-based support

technical-support--

Maintaining an in-house team of call center representatives is neither cheap nor easy for a business that has yet to establish funds or expertise needed in training a team and updating call systems, databases, or various software applications. Outsourcing to a call center with ready call equipment and trained personnel saves you from undergoing these processes so that you can focus on your core business functions.

Email support

Email support gives your customers an option to send queries and requests via email when they want to skip the waiting time commonly associated with phone-based tech support. Outsourcing this service is ideal for your startup if your small staff cannot manually reply to emails. In lieu of tedious task of replying to each and every message, your service vendor can configure automated responses informing email senders that their request has been sent and is currently being processed.

Live chat support

Live chat is a better option for you if you find auto-responders to be too robotic. In addition, it is more cost-efficient because it doesn t subject you to telco charges, and you could minimize staff through its multi-client handling capabilities. Having a live support agent available on your website alongside your outsourced voice-based technical support team also gives you a competitive advantage, as studies revealed that chat services encourage consumers to make more online purchases.

In a growing company, any small technical issue can develop into a full-blown business emergency if not handled correctly. Since most startups are not yet able to afford a full-time IT staff that could take care of those issues, outsourcing is their first step towards stability.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO17 hours ago
Personalized solutions empower brands to provide high-quality support to their customers and their growing needs.
With the help of a capable #CallCenter, you can be sure these areas are being covered: https://buff.ly/3sCjnTS

----------
Build your hyper-customizable #CustomerSupport, #BackOffice, or knowledge-based support program with Open Access BPO: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport
Open Access BPO
Open Access BPO23 hours ago
With multilingual support comes multiple business growth opportunities. The best way to get aboard the globalization train is to partner with a multilingual #CallCenter: https://buff.ly/3Mmfkms

----------
Open Access BPO's services support over 30 languages. Contact us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#MultilingualCallCenter
Open Access BPO
Open Access BPO3 days ago
It’s Data Privacy Awareness Month at Open Access BPO!
For our first Weekend Link Roundup, we’re featuring posts about #DataSecurity and #InformationSecurity best practices: https://buff.ly/3weIWMU

Is Data Safe From Security-Related Outsourcing Issues?
https://buff.ly/38tH5uD

Best Practices to Boost Data Security in Call Centers
https://buff.ly/3sAEsya

Educating Your Customers About Information Security
https://buff.ly/3sAEsya

The Worst Threat to Business Data Security: Employees
https://buff.ly/38lgjF3

Deflecting Insider Threats to Data Security
https://buff.ly/3yC5mt5

How Open Access BPO Future-Proofs Your Offshore Operations
https://buff.ly/3wmGuEx

----------
Learn more about smart, secure, and scalable #outsourcing over at OpenAccessBPO.com

#WeSpeakYourLanguage
#DataPrivacy
Open Access BPO
Open Access BPO4 days ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.

Here's how you can develop a branded customer service strategy: https://buff.ly/3L7FrMz

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO
Open Access BPO4 days ago
As more brands grow their digital products and services over digital platforms, it’s critical to educate customers about cyberattacks and information security.
Here’s what you need to keep in mind when doing so: https://buff.ly/3M5rKz7

----------
Partner with an #outsourcing vendor with robust #DataSecurity strategies: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#InfoSec #CyberSecurity #PrivacyAwareness
Open Access BPO
Open Access BPO5 days ago
Customer reviews can either create buzz around your brand or kill everyone else's interest in your products.
So, what do you do if you receive a negative review? Turn them into business and #CustomerSupport opportunities: https://buff.ly/3kZd0WG

----------
Let our #CustomerExperience solutions help build you a solid brand reputation: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#ReputationManagement
Open Access BPO