24/7 Voice Call Center Outsourcing

Open Access BPO is a fast-growing outsourcing provider and a leading call center in the Philippines that is based in the heart of the Philippines financial district, Makati City.

For most enterprise leaders and business owners, designing and delivering an efficient customer experience may not be their core expertise. For them to be able to focus on their main operations, they would rather entrust their customer service to firms that offer 24/7 call center services. A large number of these companies know that when it is all about excellent call center outsourcing, the Philippines is the right and top choice. But the problem is that there is a multitude of call centers in the Philippines, offering services that are almost the same with each other.

We at Open Access BPO believe that we should be different and that delivering just cost-efficient 24/7 call center services is not enough. We want to provide customer experience that is life-changing and pushes the business of our customers beyond its limits—to ultimate success. We want to see our customers improve, grow, flourish, and dominate their own respective niches.

Our people are our key to fulfilling this goal, which is to continue being a unique call center in the Philippines. We are equipped with more than qualified sales representatives, who are trained in recognizing our customers problems and keen in effectively solving these concerns.

On top of their superb communication skills, neutral accent, and customer service experience, our representatives are college degree holders from the most reputable universities in the country. These exemplary support representatives are the reason call centers in the Philippines are known worldwide for their excellent customer care services.

The American leadership and the Filipino expertise—these are the two things that make up our goal of making differences in the call center outsourcing and customer service industry and to bridging that gap between US expectations and Philippine 24/7 call center firms. As long as these go together, infused with the different set of values we share, we believe we can set a standard that will change not only how call centers in the Philippines is operated, but also how the entire outsourcing commerce worldwide is.

To Open Access BPO, our customers are not only clients, but our business partners, too. We want them to feel important. Giving them high quality call center services they need and deserve is our ultimate cause.

CALL CENTER OUTSOURCING
Whether you are looking to help your clients with technical support, retain them with customer service, or win new ones with telemarketing and sales, the phone based operations within any business model is both exhaustive and expensive.

While many businesses opt to keep such operation in-house, they often become saddled with recruiting, hiring, and managing a call center within their existing business that deters leadership from the core competencies of the business.

Open Access BPO has a fully staffed multi-floor call center in the Philippines that features an educated workforce both experienced in call center operations and fluent in English. Along with US based call center management we also feature state of the art technology and a strong tradition in customer service, technical support, and sales.

OPEN ACCESS BPO Solutions

Live Chat

Email Support

Inbound Customer Service

Technical Support

Live Chat

Instant and on-the-go support gives brands a competitive edge. Boost profitability with proactive support to enhance the customer experience.

Email Support

Email support lets customers reach brands via their phone or desktop, making it highly useful for concerns requiring accuracy and real-time assistance.

Inbound Customer Service

Great customer service creates promising sales opportunities. Maximize every interaction to increase brand loyalty and revenues.

Technical Support

Complex products must be paired with user-friendly assistance. Enhance the overall user experience with quality after-care support.

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