Inbound Customer Service

Providing reliable customer service is the single most important part of retaining business.

Without it, you wouldn’t be able to build a solid consumer base that will stay loyal to your brand no matter how much time and resources you devote to new customer acquisition. But if you have other crucial matters to prioritize, how will you be able to focus on your customers’ satisfaction without compromising your core competencies? The answer is through inbound customer service outsourcing.

The Philippines, being the
world’s top choice for call center solutions, is an ideal place to set up your customer service departments. Open Access BPO mainly operates in Makati City, the country’s premiere business district, and Davao City, the next prime hub for Philippine outsourcing. This means that our clients can have access to the best practices and highly qualified workforce that drive the Philippine outsourcing industry. Meanwhile, outsourcing to our production sites in Taiwan and China have also proven to be beneficial in fortifying our clients’ presence in East Asia, enabling them to expand their businesses while creating gapless customer experiences.

By partnering with us, you will be able to provide 24/7 assistance to your customers,
whether through the phone, email, or live chat. We deliver this through our world-class facilities, management approach, communication strategies, and employee training methods.
Our language-proficient agents can guarantee that your customers will receive utmost care
using the tone and image your brand wants to uphold.

OPEN ACCESS BPO Solutions

Live Chat

Email Support

Inbound Customer Service

Technical Support

Live Chat

Instant and on-the-go support gives brands a competitive edge. Boost profitability with proactive support to enhance the customer experience.

Email Support

Email support lets customers reach brands via their phone or desktop, making it highly useful for concerns requiring accuracy and real-time assistance.

Inbound Customer Service

Great customer service creates promising sales opportunities. Maximize every interaction to increase brand loyalty and revenues.

Technical Support

Complex products must be paired with user-friendly assistance. Enhance the overall user experience with quality after-care support.

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