Inbound Customer Service

Providing reliable customer service is the single most important part of retaining business.

Without it, you wouldn’t be able to build a solid consumer base that will stay loyal to your brand no matter how much time and resources you devote to new customer acquisition. But if you have other crucial matters to prioritize, how will you be able to focus on your customers’ satisfaction without compromising your core competencies? The answer is through inbound customer service outsourcing.

The Philippines, being the
world’s top choice for call center solutions, is an ideal place to set up your customer service departments. Open Access BPO mainly operates in Makati City, the country’s premiere business district, and Davao City, the next prime hub for Philippine outsourcing. This means that our clients can have access to the best practices and highly qualified workforce that drive the Philippine outsourcing industry. Meanwhile, outsourcing to our production sites in Taiwan and China have also proven to be beneficial in fortifying our clients’ presence in East Asia, enabling them to expand their businesses while creating gapless customer experiences.

By partnering with us, you will be able to provide 24/7 assistance to your customers,
whether through the phone, email, or live chat. We deliver this through our world-class facilities, management approach, communication strategies, and employee training methods.
Our language-proficient agents can guarantee that your customers will receive utmost care
using the tone and image your brand wants to uphold.

MULTICHANNEL OPTIONS

We offer customer service in these channels

Email

Phone

Live Chat

In-App

SMS

Email Support

Email support lets customers reach brands via their phone or desktop, making it highly useful for concerns requiring accuracy and real-time assistance.

Phone Support

Despite the popularity of digital platforms, customers still prefer to reach the brands they support over the phone.

Live Chat

Instant and on-the-go support gives brands a competitive edge. Boost profitability with proactive support to enhance the customer experience.

In-App Support

By providing in-app support, brands up the ante on truly satisfying customer experience.

SMS Support

Boost customer experience by reaching your customers using the most convenient platform for them—text messaging.

We want to contribute to your success. How can we help?