Live Chat

Even with main communication channels like phone lines and email in place,
customers may prefer an alternative channel when contacting companies. 

Many consumers prefer on-the-go support, which your brand to miss out on a consumer-business channel that can widen contacting options while
keeping costs low. Open Access BPO offers live chat support which harnesses both the
convenience of email and the real-time interactivity of phone calls.

Live chat presents a perfect middle ground between the phone and email that customers prefer to use while they’re browsing your website or when they’re on the go. It makes sense to send short messages instead of waiting for a phone representative to be available if you want quick answers for minor concerns. This is why live chat is steadily gaining ground as a customer support platform, as people appreciate the convenience and efficiency it offers.

Outsourcing live chat support can help your company gain a competitive edge in your industry and boost profits brought by the platform’s cost-efficiency and proactiveness. With a live chat program in place, you could reduce telco charges, as directing questions to this channel can lessen call volume of your contact center. Chat representatives also have the capability to hold multiple sessions with different customers simultaneously, which can be hard to accomplish via phone.

Provide your customers a real-time solution minus the waiting period that is commonly associated with other support platforms.

OUTSOURCING WITH OPEN ACCESS BPO

Live chat support is ideal for companies that want to widen the contacting means they offer to their customers. With the increasing demands and expectations of today’s web-savvy public, placing an instant messaging program on your corporate or e-commerce website is a way of addressing your market’s need for greater availability. It is a move towards the proactive and multi-channeled customer care that people seek from the businesses they support.

Open Access BPO can complement your website with a professionally designed chat box. Manning the program will be our agents who can provide personal assistance to each visitor while creating cross-selling and up-selling opportunities for your products. Partnering with us can make your customer service approach more proactive while increasing both your market engagement rates and profits.

Answer customers’ questions in real-time, convert one-time visitors into frequent buyers, and provide proactive assistance through our live chat support solutions.

OPEN ACCESS BPO Solutions

Live Chat

Email Support

Inbound Customer Service

Technical Support

Live Chat

Instant and on-the-go support gives brands a competitive edge. Boost profitability with proactive support to enhance the customer experience.

Email Support

Email support lets customers reach brands via their phone or desktop, making it highly useful for concerns requiring accuracy and real-time assistance.

Inbound Customer Service

Great customer service creates promising sales opportunities. Maximize every interaction to increase brand loyalty and revenues.

Technical Support

Complex products must be paired with user-friendly assistance. Enhance the overall user experience with quality after-care support.

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