Email Support

Accuracy is a key component of technical support, so it needs to be delivered through a channel ensuring precise information relay from tech experts to the common users. 

While voice-based platforms are great, there’s a more suitable customer service channel where intricate instructions can be thoroughly worded by agents and completely understood by customers. For one, emails leave little room for miscommunication, as written messages are generally straightforward and clear. Unlike in phone calls where exchanges happen real-time and where words tend to be misheard, email messages can be saved for later use. So, customers can refer to the sent-out solutions over and over again, especially in cases when they encounter the same problem in the future.

Furthermore, email support eliminates telecommunication charges while expanding your reach to a greater number of people. This also ensures maximal productivity for your support team.

It’s understandable for business-to-business correspondences to prefer email for the professional impression, accuracy, and documentation purposes it provides. Common users, on the other hand, choose this web-based tool mainly because it is easy to use and efficient. With one click on a computer or a tap on a smartphone, people can easily reach establishments they mean to do business with.

You can receive a large influx of messages all at once through one address, and these tickets can be handled by a smaller number of staff compared with what you need to maintain a call center team. However, you can only have this advantage if you partner with the right email support provider.

Open Access BPO can be that partner. With our long experience in delivering non-voice customer support, we can optimize email into a contacting avenue that your customers prefer to use.

OUTSOURCING WITH OPEN ACCESS BPO

Let your customers reach you easily and provide real-time assistance in all available forms of communication. With email being one of the most prominent mediums used by Internet users, this channel is one way of elevating your customer service level through the multi-channeling approach.

Open Access BPO’s email support solution can help you answer customer queries
using our time-tested communication and customer service strategies. Requests will be reviewed
and processed by a team of highly skilled individuals trained to apply customer care ethics
and professional correspondence in email.

Increase overall productivity, boost client satisfaction, and improve your company’s
bottom line through our email support solutions.

OPEN ACCESS BPO Solutions

Live Chat

Email Support

Inbound Customer Service

Technical Support

Live Chat

Instant and on-the-go support gives brands a competitive edge. Boost profitability with proactive support to enhance the customer experience.

Email Support

Email support lets customers reach brands via their phone or desktop, making it highly useful for concerns requiring accuracy and real-time assistance.

Inbound Customer Service

Great customer service creates promising sales opportunities. Maximize every interaction to increase brand loyalty and revenues.

Technical Support

Complex products must be paired with user-friendly assistance. Enhance the overall user experience with quality after-care support.

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