Email Support

Accuracy is vital in customer support, so communication needs to take place on a channel ensuring precise information relay.

Email is a great platform for customers who don’t necessarily need real-time assistance but require correct and accurate information in written form. Customer support specialists can send billing or subscription details, complex instructions to technical problems, or even illustrated product manuals. Customers can peruse these at their leisure.

Email support also eliminates telecommunication charges while expanding your reach. This also ensures maximal productivity for your support team, letting a small number of representatives respond to large influxes of emails.

With Open Access BPO’s long experience as an expert non-voice customer support provider, we can optimize email into a contacting avenue that your customers prefer to use. Our email support programs operate 24/7 and is offered in over 30 Asian and European languages.

Increase overall productivity, boost client satisfaction, and improve your company s bottom line through our email support solutions.

MULTICHANNEL OPTIONS

We offer customer service in these channels

Email

Phone

Live Chat

In-App

SMS

Email Support

Email support lets customers reach brands via their phone or desktop, making it highly useful for concerns requiring accuracy and real-time assistance.

Phone Support

Despite the popularity of digital platforms, customers still prefer to reach the brands they support over the phone.

Live Chat

Instant and on-the-go support gives brands a competitive edge. Boost profitability with proactive support to enhance the customer experience.

In-App Support

By providing in-app support, brands up the ante on truly satisfying customer experience.

SMS Support

Boost customer experience by reaching your customers using the most convenient platform for them—text messaging.

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