Category: Data Security

The Main Types of eCommerce Fraud All Brands Must Be Prepared to Combat

Online retailers are losing a huge chunk of their earnings to fraudsters. How can you protect your brand from all types of ecommerce fraud? The Growing Fraud Problem Plaguing Ecommerce Ecommerce provides companies a better way to market and sell their products. By putting up online shopping platforms, they can reach more customers and provide […]

Educating Your Customers About Information Security

Information security awareness doesn’t always have to be your business’ responsibility. Here’s how you can help customers chip in. For businesses, strong information security awareness is particularly pronounced. In fact, having fortified defenses is the first step toward ensuring a brand’s resilience. The ability to understand, adapt, and proactively engage with the principles of cybersecurity […]

Deflecting Insider Threats to Data Security

Sometimes, security issues to your organization come not from the outside, but from insider threats. Here’s how you can counter them. Data security is a primary concern for businesses of all sizes. It’s no secret that we live in a world where digital information is a valuable asset. Therefore, safeguarding this asset—including against insider threats— […]

When Your Call Center Agent Commits Fraud

You’ve probably heard these real-life horror stories of call center fraud. In July 2015, an Australia-based finance company had to pay more than $1 million to 30 of its customers after a massive security breach. A call center agent was found siphoning personal data to an illegal third-party organization. This led to the arrest of […]

Social Engineering Techniques That Threaten Call Centers

How safe is your call center against social engineering techniques? Learn more about these threats here. Businesses rely heavily on technology to operate efficiently and serve their customers. While robust cybersecurity measures are essential to protect against external threats, one insidious danger often flies under the radar: social engineering. This malicious practice involves manipulating individuals […]

Why Do Online Businesses Need Fraud Support?

These days, both personal and corporate secrets can easily be exposed with just a few tweaks on a poorly protected database. Businesses need to be honest with their dealings so that none of their actions can be used against them. Letting the public access non-sensitive procedures makes a company transparent, but can this guarantee authenticity? […]

How can technical support outsourcing firms protect client data?

Tech support outsourcing firms ensure client data protection in their services. Here’s how they make it possible. Technical support outsourcing has become a lifesaver for many organizations seeking efficient solutions. However, as businesses entrust external partners with critical tasks, client data protection becomes a concern. Today, we will explore some fundamental client data protection strategies […]

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Open Access BPO Yesterday
Nearly 200 Open Access BPO employees secured their Pag-IBIG Loyalty Card Plus during a recent onsite registration event held in collaboration with the Home Development Mutual Fund (HDMF).

The two-day event took place at the 7th floor cafeteria of the multilingual call center's Manila office in Robinsons Summit Center, Makati City.

Open Access BPO's Employee Relations team streamlined the process by pre-processing application forms emailed before the event. For those who couldn't submit them electronically, on-site registration with readily available forms ensured everyone could participate.

Applicants merely presented a valid ID to the HDMF team on-site and had their photo taken. Thanks to this quick and convenient process, applicants were able to receive their new Pag-IBIG Loyalty Card Plus in less than five minutes.

On the first day of the on-site registration event (April 25, 2024), a total of 101 Loyalty Cards were issued, reflecting strong employee participation. The momentum continued on the second day, with 98 additional employees receiving their cards.

The event also offered a convenient platform for employees to submit loan applications. A total of 12 employees took advantage of this opportunity.

In a separate initiative, the Open Access BPO Davao team successfully held their own Pag-IBIG registration event on April 22. Over 33 employees participated and secured their Pag-IBIG Loyalty Card Plus.

The PAG-IBIG Loyalty Card Plus comes with its own special perks. It functions like an ATM card, offering a convenient way to claim benefits and loan proceeds. It can also be used for exclusive discounts on more than 300 partner establishments nationwide.

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Open Access BPO 6 days ago
Efficiency in #CallCenters involves enhancing agents' #productivity and #satisfaction.

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Open Access BPO 6 days ago
𝗜𝘀 𝗵𝗶𝗴𝗵 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗴𝗲𝗻𝘁 𝘁𝘂𝗿𝗻𝗼𝘃𝗲𝗿 𝗮 𝘁𝗵𝗼𝗿𝗻 𝗶𝗻 𝘆𝗼𝘂𝗿 𝘀𝗶𝗱𝗲?
In this study, Open Access BPO uncovers the reasons behind the rampant #attrition and turnover plaguing #ContactCenters worldwide.

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Open Access BPO 7 days ago
𝗕𝗿𝗮𝗻𝗱𝘀 𝗰𝗮𝗻 𝗹𝗼𝘀𝗲 𝗯𝗶𝗹𝗹𝗶𝗼𝗻𝘀 𝘄𝗵𝗲𝗻 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗳𝗮𝗹𝘁𝗲𝗿𝘀.
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Open Access BPO 8 days ago
Crafting emails that strike the perfect balance between professionalism and approachability is crucial for engaging customers.

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Open Access BPO 9 days ago
The surge in automation has sparked a heated debate:
𝗖𝗮𝗻 𝗺𝗮𝗰𝗵𝗶𝗻𝗲𝘀 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗹𝘆 𝗿𝗲𝗽𝗹𝗮𝗰𝗲 𝗵𝘂𝗺𝗮𝗻 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻?

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