Category: Data Security

The Main Types of eCommerce Fraud All Brands Must Be Prepared to Combat

Online retailers are losing a huge chunk of their earnings to fraudsters. How can you protect your brand from all types of ecommerce fraud? The Growing Fraud Problem Plaguing Ecommerce Ecommerce provides companies a better way to market and sell their products. By putting up online shopping platforms, they can reach more customers and provide […]

Educating Your Customers About Information Security

Information security awareness doesn’t always have to be your business’ responsibility. Here’s how you can help customers chip in. For businesses, strong information security awareness is particularly pronounced. In fact, having fortified defenses is the first step toward ensuring a brand’s resilience. The ability to understand, adapt, and proactively engage with the principles of cybersecurity […]

Deflecting Insider Threats to Data Security

Sometimes, security issues to your organization come not from the outside, but from insider threats. Here’s how you can counter them. Data security is a primary concern for businesses of all sizes. It’s no secret that we live in a world where digital information is a valuable asset. Therefore, safeguarding this assetโ€”including against insider threatsโ€” […]

When Your Call Center Agent Commits Fraud

You’ve probably heard these real-life horror stories of call center fraud. In July 2015, an Australia-based finance company had to pay more than $1 million to 30 of its customers after a massive security breach. A call center agent was found siphoning personal data to an illegal third-party organization. This led to the arrest of […]

Social Engineering Techniques That Threaten Call Centers

How safe is your call center against social engineering techniques? Learn more about these threats here. Businesses rely heavily on technology to operate efficiently and serve their customers. While robust cybersecurity measures are essential to protect against external threats, one insidious danger often flies under the radar: social engineering. This malicious practice involves manipulating individuals […]

Why Do Online Businesses Need Fraud Support?

These days, both personal and corporate secrets can easily be exposed with just a few tweaks on a poorly protected database. Businesses need to be honest with their dealings so that none of their actions can be used against them. Letting the public access non-sensitive procedures makes a company transparent, but can this guarantee authenticity? […]

How can technical support outsourcing firms protect client data?

Tech support outsourcing firms ensure client data protection in their services. Here’s how they make it possible. Technical support outsourcing has become a lifesaver for many organizations seeking efficient solutions. However, as businesses entrust external partners with critical tasks, client data protection becomes a concern. Today, we will explore some fundamental client data protection strategies […]

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Open Access BPO Yesterday
Gaining a leg up on the global competition means so much more than speaking your customer's langauage.

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Open Access BPO Yesterday
Open Access BPO hosted a successful #Pride celebration, fostering a spirit of #inclusivity and community.
Attendees enjoyed a lively atmosphere with video showcases, band performances, and a drag queen showcase.

The event highlighted our commitment to #diversity and inclusion within the workplace.

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Open Access BPO is a dedicated employee-centric #outsourcing firm that champions a culture of respect and appreciation for all, regardless of background or identity.

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Open Access BPO 3 days ago
You need skilled and creative #CustomerService agents to wow your customers.
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Open Access BPO 4 days ago
Aside from the different accents, Americans and Britons have different attitudes when talking to #CallCenter agents.

Here's what agents have to know about both types of English-speaking Westerners when providing #CustomerService: https://buff.ly/3WdNKPW

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Open Access BPO 4 days ago
Great #CallCenter agents rely on strong Team Leaders for guidance and motivation. But even the best intentions can be overshadowed by negative leadership habits.

Check out our blog post for ๐˜๐—ต๐—ฒ ๐—บ๐—ผ๐˜€๐˜ ๐—ฐ๐—ผ๐—บ๐—บ๐—ผ๐—ป ๐—ฝ๐—ถ๐˜๐—ณ๐—ฎ๐—น๐—น๐˜€ ๐˜๐—ต๐—ฎ๐˜ ๐—ฐ๐—ฎ๐—ป ๐˜€๐—ฎ๐—ฏ๐—ผ๐˜๐—ฎ๐—ด๐—ฒ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—น๐—ฒ๐—ฎ๐—ฑ๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ (plus insider tips for becoming a stellar leader who inspires your team and drives results!): https://buff.ly/4eWMurQ

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Open Access BPO 8 days ago
Open Access BPO Makati picked up where our Davao colleagues left off in #PrideMonth celebrations.

Here are some of the highlights in last Friday's Pride Party at The Enderun Tent: https://buff.ly/4cHNoa9
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