Open Access BPO Enhances Operational Security

Open Access BPO Enhances Operational Security

Luis Anthony Oliveros Published on January 19, 2022

Multilingual outsourcing firm Open Access BPO recently organized a cybersecurity exercise to test their breach detection, response, and recovery strategies, ensuring data security for their employees and clientele.

These past two years highlight the need for businesses to enforce strong data security measures, practices, and tools. According to Deloitte, cybercrimes are on the rise as perpetrators exploit companies’ systems and workforce vulnerabilities during the COVID-19 pandemic.

Open Access BPO, in its continuous bid to ensure the safety of its customers and employees, recently conducted a cybersecurity exercise to help prevent and mitigate the impacts of such intrusions.

Simulated Intrusions to Locate Cybersecurity Challenges

Open Access BPO examined its response and recovery protocols by simulating security intrusions that outsourcing companies commonly face. It was spearheaded by the firm’s Information and Compliance team. Company leaders from different programs and back office support units participated.

call center data security meeting

The simulated scenarios focused on the actions, activities, and decisions that each team would perform in specific intrusions. The participants reviewed the multilingual call center and its team’s efficiency in:

  • responding to reported or identified threats;
  • providing timely and relevant information about the intrusion to stakeholders and decision-makers;
  • containing and eradicating the breach, mitigating any further impacts on operations and call center data security; and
  • restoring systems, networks, information, and services.

The ensuing analyses and discussions pinpointed areas for improvement to help strengthen Open Access BPO’s data security ecosystem.

In addition to its comprehensive cybersecurity strategies and best practices, Open Access BPO complies with several international security standards. These include the Payment Card Industry Data Security Standard (PCI DSS), the General Data Protection Regulation (GDPR), and the System and Organization Controls (SOC 2).

When considering business process outsourcing partners, choose one with comprehensive data security to keep you and your customers’ data secured. Open Access BPO provides quality customer support, content moderation, and back office support while ensuring your data is safe from cybercriminals and data disasters. Contact us to set up a consultation today.

Read More

Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
To build a truly customer-centric organization, your #CustomerExperience team must be highly emotionally intelligent.

Here are the 5 advantages of cultivating #EmotionalIntelligence among your #CallCenter staff: https://buff.ly/43uHbcu

----------
Connect with an #outsourcing firm that can deeply connect with your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CX #CustomerSupport
Open Access BPO
Open Access BPO2 days ago
Love knows no boundaries, and this month, we celebrate the beautiful #diversity that makes us who we are. 𝗣𝗿𝗢𝗱𝗲 π— π—Όπ—»π˜π—΅ honors and uplifts the LGBTQIA+ community, their achievements, and their ongoing fight for equality.

Open Access BPO joins the LGBTQIA+ community in celebrating authenticity, acceptance, and love this #PrideMonth.

Let's all spread love in all of its forms! Happy Pride!

#WeSpeakYourLanguage
#PrideMonth #Pride2023
#OASpeaksWithPride
#OneWithDiversity
Open Access BPO
Open Access BPO2 days ago
#FlashbackFriday: Revisit an enlightening blog post that delves into the historic Stonewall Riots, a pivotal moment in #LGBTQIA+ history.

Let's honor those who paved the way for progress, sparking a movement that continues to inspire change today: https://buff.ly/3C9zdd8

#WeSpeakYourLanguage
#PrideMonth #InclusivityMatters
#PrideMonth #Pride2023 #PrideHistory
#OASpeaksWithPride #OneWithDiversity
Open Access BPO
Open Access BPO updated their profile picture.3 days ago
Open Access BPO
Open Access BPO3 days ago
Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

Read: https://buff.ly/43xXepW

----------
Step up your #CustomerRetention game by #outsourcing to a #CustomerSupport expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerCare #CallCenterOutsourcing
Open Access BPO
Open Access BPO3 days ago
The idea that brands should add value to their customers' purchases and transactions is probably one of the most commonly talked about #CustomerService and retention strategies.

But what does "added value" really mean for customers?
Read: https://buff.ly/45Ahj0N
----------
Elevate customer experience by partnering with a #CallCenter that goes the extra mile 24/7: OpenAccessBPO.com/get-started/

#WeSpeakYourLanguage
#CustomerSupport #BPO
#CustomerExperience
Open Access BPO