5 Legal Services You Can Outsource to the Philippines

5 Legal Services You Can Outsource to the Philippines

OABPO Blog Team Published on July 28, 2014Last updated on June 20, 2022

Legal processes are meant to be strictly between the company and their in-house legal team or law firm. But for the non-core tasks around those legal processes, many businesses are finding it beneficial to outsource to the Philippines or other offshore locations.

outsource to the Philippines legal support outsourcing agent reading legal documents on laptop

Entrusting your non-core legal tasks to what you deem a reliable business process outsourcing (BPO) or knowledge process outsourcing (KPO) service provider makes good sense.

In a nutshell, outsourcing gets the supplementary tasks done so you can focus on refining your core competencies and growing your business.

Among others, the benefits include:

    • relatively low operational expenses;
    • high productivity—increased efficiency and ensured quality;
    • access to highly skilled talents; and
    • opportunities to establish international presence.

Here are non-core legal functions you can outsource?

  1. Administrative Support

    outsource to the Philippines legal outsourcing support lawyer reading

    Under this category are specific roles that all-around outsourcing firms handle alongside call center solutions. They include Data Entry and Extraction, Billing Services, Electronic Document Management, and Secretarial (virtual assistance) Services.

  2. Litigation Support

    outsource to the Philippines legal outsourcing support litigation support staff reading cross referencing notes

    Staff under this unit provides technical support to legal professionals like lawyers and paralegals. Two of the processes under litigation support are Database Creation, and Database Maintenance, and Electronic Document Discovery (one party’s disclosure of data to another party).

  3. Intellectual Property (IP)

    outsource to the Philippines legal support outsourcing agent patent drafting

    Some of the IP services that you can outsource are IP Portfolio Management, Patent Drafting, Patent Review, and Patent Proofing and Docketing.

  4. Contracting Support

    outsource to the Philippines legal support oustourcing contract support management

    Professionals and businesses that want to smoothen legal contracts and deals can hire someone to do Contract Management and Contract Due Diligence (measure of someone’s compliance to the agreements stipulated in the contract) duties.

  5. Legal Research and Analysis

    outsource to the Philippines legal outsourcing support research analysis

    Like the roles under the Legal Administrative Support, staff under the Legal Research and Analysis can perform Data Entry and Data Management, as well as Legal Coding and Indexing aside from Case Law Research.

Ensuring Data Security

outsource to the Philippines legal outsourcing support options tasks

The tasks may be non-core, but trust and information security remain to be critical here, especially with risks of sensitive information leaking. But with the rigorous push for data security, international organizations and regulatory bodies are requiring high-level security policies from outsourcing providers that handle customer data.

For instance, (BPO) companies are required a Payment Card Industry Data Security Standard (PCI DSS) certification before they are allowed to conduct online credit card transactions on behalf of their ecommerce clients. Similarly, if an insurance firm or hospital system were to outsource to the Philippines, their chosen BPO partner must pass the strict Health Insurance and Accountability Act (HIPAA) audit.

Once you’ve evaluated your outsourcing prospects’ data security policies and compliance, then you can go ahead and assess their capabilities to address your service quality and productivity needs and support your goals.

If done wisely, legal process outsourcing can widen your resources and reduce your costs—the same advantages that most businesses get when they send out minor business aspects to outsourcing hubs.

If you do decide to outsource to the Philippines your non-core legal processes, you must have a rigorous evaluation process to find the right third-party firm for you. Contact Open Access BPO‘s outsourcing experts today so we can help set you on the right path.

Read More

Open Access BPO
Open Access BPO3 days ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

Open Access BPO
Open Access BPO5 days ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

Ensure high quality support for your customers: OpenAccessBPO.com/get-started

Open Access BPO
Open Access BPO6 days ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#CustomerSupport #branding
Open Access BPO
Open Access BPO2 weeks ago
Quality evaluations may vary per #CallCenter, program, client, business model, or approach. But here are time-tested methods to accurately gauge service quality: https://buff.ly/3RI9Ghr
Give your consumers high quality multilingual #CustomerService 24/7: OpenAccessBPO.com/get-started

#CustomerSupport #CallCenterOutsourcing
Open Access BPO
Open Access BPO2 weeks ago
Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

Read: https://buff.ly/3DktOSk

Step up your #CustomerRetention game by #outsourcing to a #CustomerSupport expert: OpenAccessBPO.com/get-started

#CustomerCare #CallCenterOutsourcing
Open Access BPO