The Open Access Difference
Open Access BPO is one of today's fastest-growing call centers in the Philippines, a trusted name in the local BPO industry for over 10 years. While our approach to campaign development and management creates the right solutions for addressing our client's specific needs and goals, it is our unique identity that makes a difference in people's lives.
It's the Open Access Difference that empowers our campaigns, from the expertise of our tenured leaders and our years of experience producing measurable results for our clients, down to our campuses' aesthetic, culture, and the bond we form with our clients and employees. These fuel our campaigns and accelerate our clients' growth.
Businesses outsourcing to a call center in the Philippines
can get the most out of the venture if they partner with
an experienced service provider with a deep understanding of their unique business needs.
Open Access BPO can be your partner, helping you accelerate your growth.
We provide the right services custom-fit to address your business needs and your customers' demands. Every business process outsourcing (BPO) campaign is staffed by highly skilled workers tasked to deliver your outsourced services following the image and values your brand upholds.
What we can offer
Our back office and call center services are designed to support and improve your essential business functions, empowering you to grow and become globally competitive.
With our offices in the Philippines, the US, Taiwan, and China, you get access to a diverse, multilingual workforce and the best BPO practices that helped the Philippines earn the biggest voice service market share in the world. Our voice support services are delivered in over 30 languages, covering technical support and customer service solutions.
Our non-voice solutions are powered by world-class technologies, strategies, and facilities. Led by our content moderation unit, our back office processes will maintain the quality of your online content to properly represent your brand. All our services are carried out under strict quality assurance methods to ensure accuracy and value over the information we generate and store.
Why outsource to the Philippines
For more than a decade, the Philippines has been recognized as a global BPO leader. Despite this, it remains to be among the most cost-effective outsourcing destinations. Outsourcing to the Philippines can give you an extension office where you can centralize your operations, tap the expertise of specialists, and eliminate several overhead expenses.
The nation's positive reputation in the outsourcing arena is attributed to the Filipino people's excellent use of the English language, which helped the country earn recognitions, including its consistent spot holder in Tholons' Top 100 Outsourcing Destinations.
The Philippine BPO industry is also well-supported by both its public and private sectors. It is one of the local economy's growth drivers, its foreign exchange earnings contributing immensely to the nation's economic growth. It also generates thousands of jobs every year, helping boost the country's employment rate.
Aside from customer support jobs, the country's outsourcing industry also boasts of its capability to handle higher-skill tasks. Knowledge process outsourcing (KPO) is a thriving segment in Philippine BPO, with businesses outsourcing critical functions like healthcare information management, research and development, web design and development, and legal services.
High quality multilingual solutions
Outsourcing to a call center in the Philippines gives you access to neighboring countries. So, instead of building satellite offices across global territories, companies can reach their customers by partnering with Open Access BPO.
Our multilingual solutions are operated by native speakers and highly proficient second language users. This enables us to help you penetrate new markets through localization, providing your customers the convenience and connection only a company with deep linguistic and cultural understanding can provide.
Emerging and established markets have growing and changing consumer needs that are best addressed with a personalized approach. As such, we develop our services based on every client's specific needs, giving their customers control over how they would like to receive help.
Open Access BPO delivers voice and non-voice solutions in over 30 European and Asian languages, including Chinese (Cantonese and Mandarin), Bahasa (Indonesia and Malaysia), Korean, Japanese, Vietnamese, Farsi, Arabic, French, Spanish, German, and Italian.