WE SPEAK YOUR LANGUAGE

Outsourcing solutions for emerging and fast-growing businesses

WHO WE ARE

At Open Access BPO, we believe that great customer experiences and a streamlined back end are the building blocks of business success. We enable businesses of every size, industry, and location to focus on what they do best while we apply our multilingual outsourcing expertise to help them grow.

We are passionate about crafting solutions aimed to solve business problems and add value to people’s lives. Whether it’s powering up your launch in highly multicultural markets or deploying sophisticated back office ops, we tailor outsourcing solutions to your needs.

WHAT WE DO

For a dynamic market, we offer multichannel solutions available in 30+ languages,
capturing customers’ unique needs.

Our Advantage - Multilingual

Customer Experience

Combining operational precision and multichannel customer engagement enables us to provide personalized customer care and tech support your customers want.

Our Advantage - Multilingual

Content Moderation

Improve your digital footprint, create smooth online experiences, and protect your customers from any possible fraud with our content moderation solutions.

Our Advantage - Multilingual

Back Office Support

Raise efficiency by streamlining your back office processes through data management, document handling, multilingual translation, and much more.

HOW WE DO IT

Fusing business intelligence, diversity, and advanced processes, we deliver operational
excellence for every brand we work with.

Our Advantage - Facilities

STRATEGIC LOCATIONS

Our campuses are selected to give you access to the world’s best talents and technology. We operate 24/7 from our offices in the Philippines, the US, Taiwan, and China.

Our Advantage - Multilingual

MULTILINGUAL EXPERTISE

We are a team of diverse and creative talents from different professional backgrounds, representing various disciplines, more than 20 nationalities, and over 30 languages.

Our Advantage - Multilingual

SCALABLE PROCESS

We partner with companies of all sizes, types, and industries, to ensure our operational model consistently aligns with their performance targets and revenue goals.

Open Access BPO: One of the fastest-growing call centers in the Philippines


Businesses outsourcing to a call center in the Philippines can get the most out of the venture if they partner with
an experienced service provider with a deep understanding of their unique business needs.
Open Access BPO can be your partner, helping you accelerate your growth.


We provide the right services custom-fit to address your business needs and your customers' demands. Every business process outsourcing (BPO) campaign is staffed by highly skilled workers tasked to deliver your outsourced services following the image and values your brand upholds.

What we can offer

Our back office and call center services are designed to support and improve your essential business functions, empowering you to grow and become globally competitive.

With our offices in the Philippines, the US, Taiwan, and China, you get access to a diverse, multilingual workforce and the best BPO practices that helped the Philippines earn the biggest voice service market share in the world. Our voice support services are delivered in over 30 languages, covering technical support and customer service solutions.

Our non-voice solutions are powered by world-class technologies, strategies, and facilities. Led by our content moderation unit, our back office processes will maintain the quality of your online content to properly represent your brand. All our services are carried out under strict quality assurance methods to ensure accuracy and value over the information we generate and store.

Why outsource to the Philippines

For more than a decade, the Philippines has been recognized as a global BPO leader. Despite this, it remains to be among the most cost-effective outsourcing destinations. Outsourcing to the Philippines can give you an extension office where you can centralize your operations, tap the expertise of specialists, and eliminate several overhead expenses.

The nation's positive reputation in the outsourcing arena is attributed to the Filipino people's excellent use of the English language, which helped the country earn recognitions, including its consistent spot holder in Tholons' Top 100 Outsourcing Destinations.

The Philippine BPO industry is also well-supported by both its public and private sectors. It is one of the local economy's growth drivers, its foreign exchange earnings contributing immensely to the nation's economic growth. It also generates thousands of jobs every year, helping boost the country's employment rate.

Aside from customer support jobs, the country's outsourcing industry also boasts of its capability to handle higher-skill tasks. Knowledge process outsourcing (KPO) is a thriving segment in Philippine BPO, with businesses outsourcing critical functions like healthcare information management, research and development, web design and development, and legal services.

High quality multilingual solutions

Outsourcing to a call center in the Philippines gives you access to neighboring countries. So, instead of building satellite offices across global territories, companies can reach their customers by partnering with Open Access BPO.

Our multilingual solutions are operated by native speakers and highly proficient second language users. This enables us to help you penetrate new markets through localization, providing your customers the convenience and connection only a company with deep linguistic and cultural understanding can provide.

Emerging and established markets have growing and changing consumer needs that are best addressed with a personalized approach. As such, we develop our services based on every client's specific needs, giving their customers control over how they would like to receive help.

Open Access BPO delivers voice and non-voice solutions in over 30 European and Asian languages, including Chinese (Cantonese and Mandarin), Bahasa (Indonesia and Malaysia), Korean, Japanese, Vietnamese, Farsi, Arabic, French, Spanish, German, and Italian.

OUR PARTNERS

We are deeply immersed in a mix of industries, including travel and hospitality, technology, ecommerce, telecommunications, SaaS, logistics & transportation, mobile apps, and many others. So, whether you’re an emerging enterprise aiming to expand your market or a Fortune 500 company exploring cost-effective options, Open Access BPO provides the right solution for you.

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OUR LOCATIONS

We established our campuses in strategic global locations to bring you closer to your target markets.

  • Makati (Jaka)

    8/F 6780 Ayala Avenue,
    Makati City,
    Philippines 1226
    +1.888.888.1519

  • Makati (G2)

    11/F Glorietta 2
    Corporate Center,
    Makati City,
    Philippines 1224
    +1.888.888.1519

  • Davao

    G/F Filandia IT Center,
    Quirino Avenue
    corner Jacinto Extension,
    Davao City, Philippines 8000
    +1.888.888.1519

  • Las Vegas

    1980 Festival Plaza Dr
    Suite 300, Las Vegas,
    Nevada, USA 89135
    +1.888.888.1519

  • Xiamen

    96 Lu Jiang Dao, Unit 1705,
    Building A, Siming District,
    Xiamen City, China 361000
    +1.888.888.1519

  • Taipei

    12/F 102 Songlong Road,
    Xinyi District,
    Taipei, Taiwan 110
    +1.888.888.1519

Makati (Jaka)

8/F 6780 Ayala Avenue,
Makati City,
Philippines 1226
+1.888.888.1519

Makati (G2)

11/F Glorietta 2
Corporate Center,
Makati City,
Philippines 1224
+1.888.888.1519

Davao

G/F Filandia IT Center,
Quirino Avenue
corner Jacinto Extension,
Davao City, Philippines 8000
+1.888.888.1519

Las Vegas

1980 Festival Plaza Dr
Suite 300, Las Vegas,
Nevada, USA 89135
+1.888.888.1519

Xiamen

96 Lu Jiang Dao, Unit 1705,
Building A, Siming District,
Xiamen City, China 361000
+1.888.888.1519

Taipei

12/F 102 Songlong Road,
Xinyi District,
Taipei, Taiwan 110
+1.888.888.1519