Flawed customer care protocols are not always the cause of ineffective customer service. More often than not, poor customer support is caused by the improper execution of these strategies. This means that the people you hire must be qualified with the skills the job calls for. Hiring the right people is therefore your first step […]
Including a self-service feature into your customer support services can be a great way to relieve your customer care team from assistance requests and inquiries that can otherwise be resolved by customers themselves. Adding self-service tools such as mobile apps, online help center, or even FAQ pages on your website can also make your customer […]
How safe is your call center against social engineering techniques? Learn more about these threats here. Businesses rely heavily on technology to operate efficiently and serve their customers. While robust cybersecurity measures are essential to protect against external threats, one insidious danger often flies under the radar: social engineering. This malicious practice involves manipulating individuals […]
It s a widely followed advice in the business world that if you want your consumer base to stay solid, you must focus more on fostering loyalty among present customers instead of devoting most of your efforts to attracting new ones. Brand loyalty does play a major role in customer retention, and an even greater […]
It’s not hard to imagine how difficult working on a night shift is. Performing a stressful job during the ungodly hours of the day can take a toll on the third shift employee’s health. If you’re responsible for call center management of night shift agents in a call center in the Philippines, you don’t want […]
For most people, social media is one of today s most popular and easily accessible sources of entertainment and information about people and matters they care about. For businesses, however, social media makes a powerful avenue for executing their digital marketing strategy.
Having a warm and pleasant attitude when interacting with other people is perhaps one of the most overused reminders being passed around in the world of customer service. Despite being a popular consideration, however, maintaining a customer-friendly attitude is not exactly easy to accomplish, especially if you’re working in a fast-paced work environment, such as […]
Table Of Contents Hiring is the Best Place to Start How Good and Bad Hires Affect Your Reputation Defining the Right Fit Crafting a Targeted Job Description Strategic Recruitment Channels Screening and Selection Behavioral Interviews Role Play and Simulations Cultural Alignment Training and Onboarding Continuous Development Partner with Open Access BPO Poor customer service is […]
Customers are expected to have high demands when it comes to customer service. Among these expectations, resolving concerns in a prompt or timely manner would be the most popular. Nobody wants to be kept waiting, which is why customers don t like to be put on hold when they reach out to your call center […]
There are many things that have evolved in the world of sales. Some things, however, stay the same. Building trust has always been a priority task of sales people whenever they get in touch with prospects or existing customers. The telemarketers from your call center in the Philippines, for example, will always end up talking […]