Author: OABPO Blog Team

What customer experience means to different generations

Philippine call centers deliver customer service according to industry benchmarks and best practices that apply to all types of consumers. This includes expert buyers, common users, power purchasers, and both tech-savvy and traditional consumers. Grooming frontline employees as call center leaders While there’s a list of standards that firms must follow in order to do […]

Why nurturing leads gets better results than networking

Networking is a time-tested way of finding possible partners and clients who could help grow your business empire. Whether done on your own or through a provider of business process outsourcing (BPO) services in the Philippines, networking usually follows these standard steps: follow leads, attend events, exchange contact information, follow up.

Cross-channel fraud: A bigger threat to call centers

Financial fraud is one of the threats that a Philippine call center should be prepared for if it s handling accounts under the banking and finance industry. And it s not only because financial services deal with sensitive client information, but also due to the fact that contact centers are vulnerable targets of fraudsters.

Speed and innovation: What customers expect in 2015

Customer service experts have been dubbing 2015 with many labels. For some, it’s a time for stepping up the game in terms of service speed, while others foresee it as a year of experimentations for the betterment of consumer experience. Even in the past few years, however, every company’s customer care unit and call center […]

3 of the most in demand BPO jobs in 2014

This year has been a fruitful one for both the global business process outsourcing (BPO) industry and for people who aspired to be a part of BPO in the Philippines. Not only did the total outsourcing workforce reach the forecasted one million mark, several BPO jobs also topped salary rankings in the country.

A look back at 2014 trends that shaped BPO in the Philippines

Numerous trends were forecasted to shape the Philippine business process outsourcing (BPO) industry in 2014. Different experts from different BPO segments had predictions for their fields of expertise and for the outsourcing world as a whole, but there are forecasts that stood out because of how specialists unanimously back them up.

How to get the most out of your expiring BPO contract

The first few steps of outsourcing to a call center in the Philippines is deemed by many as the most crucial stage of the whole deal, and for a good reason: this is the part that determines how much of a success (or a failure) the partnership could be.

Which format is ahead of the digital marketing race?

It s safe to say that the past half decade witnessed the rise of multi-platform advertising, as brands started embracing formats other than the traditional banner into their overall digital marketing strategy. Nowadays, we see ads and marketing gimmicks getting more interactive and personal as they deviate from static “Click Here” rectangular clickables redirecting to […]

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