5 Social media trends to base your digital marketing strategy on

5 Social media trends to base your digital marketing strategy on

OABPO Blog Team Published on January 12, 2015

e-commerce-digital-marketing-strategy-in-different-technology-devices
Social media has long been integrated in the digital marketing strategy of many brands as early as the mid-nineties, but experts are only seeing social networking activities to dominate the e-commerce world in 2015 and the next few years to come.

It was Internet selling giant, eBay, that first made peer-to-peer shopping popular since it was founded in 1995. Social media was yet to exist during this time, but the concept of providing a platform for bringing ordinary people together as buyers and sellers is social commerce in its full essence.

Twenty years since one of the earliest known instances of community-contributed e-commerce activity, social media was born and has evolved so immensely that it has become a household term, and even a necessity, to a quarter of the seven billion people inhabiting the world. Given the changes that social media has been continuously undergone, it makes sense for observers to foresee social media as a staple factor that will affect business trends every year.

For 2015, here are some of the social commerce innovations that businesses will likely adapt to grow and improve customer experience.

• Social wallet

e-commerce-using-laptop

Social networks will aim to provide more than just communication and entertainment tools for their members. As communities welcome marketers and brands, social networks will find ways to make shopping a breezy experience in on their respective platforms. And Facebook has been leading this trend through its payment features, which allow users to process payments, money transfers, or store financial information.

 

• “Buy” buttons

key-board-with-online-shopping-button

Along with payment tools, the social networking giant also tested the “buy” button last year–a function that lets users purchase directly on Facebook without leaving the site. Twitter also had their own version of the button, and merchants expect this convenience to proliferate among more social channels this year.

 

• Indoor positioning system

table-with-wifi-signal-image

Apple embraced the this technology in developing the iBeacon, an indoor positioning system that notifies nearby smart devices about an item s location in a store, as well as products on sale. As it also enables cashless and cardless payments, more businesses hope for similar technologies to emerge and be used by the buying public in the near future.

 

• Heightened privacy measures

keylock-with-numbers

New social networking and messaging apps came out in the past year, promising anonymity and ephemeral communication among users. But recent news and hacking incidents revealed the vulnerability of these types of sites, thus raising the question of whether social media is indeed a safe place to do money-related transactions. In 2015, expect heightened security policies from social networks that double as an e-commerce site.

 

•  More video ads and influencers

play-video-button

Brands have been taking advantage of the second-long video capabilities of mobile apps like Instagram and Vine by taking their teasers and ads right to their market s post feeds. Collaborating with influencers is also nothing new, but this year, there will likely be more brands tapping both videos and online celebrities for a richer, more interactive way of getting their marketing messages across.

What other trends do you expect to brew and eventually drive the e-commerce and digital marketing industries in the coming months? Feel free to share your thoughts by adding your comments below.

9 responses to “5 Social media trends to base your digital marketing strategy on”

  1. Anne says:

    That’s good to know, been thinking about starting up a business lately and using social media for marketing my brand.

  2. Floree Fullo says:

    Thanks for sharing! Very helpful 🙂

  3. Don Garcia Jr says:

    nice! this is the first time that i’ve these terms about digital marketing…it is really a great article most specially for beginners who wants to be successful in digital marketing era..

  4. Ikinasisiya kong matutunan ang mga bagay na ito. Ngayon ko laang narinig ang iBeacon. Magandang ideya ito. Bagama’t bihira akong mamili online (tanging isang sand bag at airline tickets laang ang karanasan ko rito), nakikita ko kung gaanong kaalwan nito kesa sa pagsuong sa kalsada’t maipit sa traffic.

  5. I agree to the buy button, because what is the use of great product or web review if you cant sell it.

  6. Based on experience as an online seller, the BUY Button has always been effective. I see mobile apps becoming a trend and pushing e-commerce further

  7. slickmaster says:

    Seems interesting move by the social networking heads to do this. That actually helps one to be a spome sort of businessman or entrepreneur in this digitzed world.

  8. Camille Ysabela Co says:

    Nice list! Very informative

  9. Wow, I didn’t know there was an iBeacon. That’s a cool system. Thanks for sharing this post 🙂

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
#Gamification claims to lighten stressful jobs, but is this truly helpful in #TechnicalSupport?

Join us as we explore just how effectives this strategy is in the #CallCenter: https://buff.ly/3LU2M6p

----------
We build strategies that empower people and solidify brand loyalty for our partners: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#EmployeeManagement #EmployeeEngagement
#CustomerExperience
Open Access BPO
Open Access BPO4 days ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO5 days ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO
Open Access BPO1 week ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO1 week ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO2 weeks ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO