Philippine Call Center to Run for a Cause Once Again in NYC Marathon

OABPO Blog Team Published on October 30, 2017

MAKATI CITY, Philippines—Open Access BPO, an international multilingual call center based in the Philippines, is once again flying representatives to the world’s most prestigious marathon, the TCS New York City Marathon, to be held on November 5.

Open Access BPO, in its second year as a major sponsor of cause-driven nonprofit Ryan’s Run, seeks to engage its long-time employees by both tapping into their passion for running and enabling them to participate in an important cause.

Ryan’s Run, an official Silver Charity Partner of the 2017 NYC Marathon, seeks to spread awareness and help nonprofit healthcare system Allied Services in improving the lives of people with disabilities, life-changing injuries, and chronic illnesses.

As it renews its drive to help Ryan’s Run, Open Access BPO is sending four of its employees to the biggest running event in the world. These are returning runner Leo Penas and new representatives Liezel Barbosa, Leonisa Cantos, and Ezekiel Narcelles.

“We always make an effort to allow our employees to contribute to causes that will have a larger impact.” said Director of Marketing Matthew Narciso.

“Additionally, we have consistently searched for ways to allow members of the Open Access family to experience opportunities to push past their own limits. As a part of the two aforementioned goals, we love sending our call center agents to participate in the New York marathon as it allows us to contribute much needed funds to reputable charities and allow them to represent the Philippines on the world stage.”

The continuing partnership between Open Access BPO and Ryan’s Run speaks directly to both parties’ dedication in helping disadvantaged people.

About Open Access BPO

Since its inception in 2006, Open Access BPO evolved from being a telemarketing company into an all-encompassing offshoring solutions firm specializing in multilingual customer service and content moderation solutions.

Today, the American company extends its expertise to both growing enterprises and established international brands from its offices in Makati and Davao City in the Philippines, Taipei, Taiwan, and Xiamen City, China. Its more than 800 employees concentrate on providing a wide range of outsourcing solutions, including multilingual customer support options.

Gaining momentum as a frontrunner in multilingual solutions, Open Access BPO dedicates itself to providing premium solutions to its partners, allowing them to focus on their core competencies. It also publishes white papers and case studies that tackle various aspects of outsourcing to aid business owners in understanding the larger offshoring industry.

Join us on facebook
Open Access BPO Yesterday
Elevate your #CustomerExperience and drive business growth with exceptional #CustomerSupport delivered by a dedicated #CallCenter partner.

Captivate your customers and build lasting relationships through personalized service, timely responses, and a commitment to exceeding expectations.

Here are tips your outsourced call center's customer retention team must consider: https://buff.ly/3X1pWhn

----------
Ensure brand loyalty with Open Access BPO's high-quality #CustomerSupport.

Contact us today and let our #CX specialists hyper-customize a program just for you: https://buff.ly/4cGonLn

#WeSpeakYourLanguage
Open Access BPO Yesterday
From #CustomerExperience quality to employee attrition, a lot of things are at risk when #CustomerSupport team leaders underperform or fail.

So, whether you're coaching seasoned leaders or welcoming new ones to the ops, 𝗵𝗲𝗿𝗲 𝗮𝗿𝗲 𝟭𝟬 #𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽𝗦𝗸𝗶𝗹𝗹𝘀 𝘆𝗼𝘂 𝗺𝘂𝘀𝘁 𝗱𝗲𝘃𝗲𝗹𝗼𝗽 𝗶𝗻 𝘁𝗵𝗲𝗺: https://buff.ly/3AJO6pb

----------
For #LeadershipDevelopment program that ensures high-quality customer experience: https://buff.ly/3AJgrf9

#WeSpeakYourLanguage
Open Access BPO 3 days ago
𝗗𝗶𝘀𝗰𝗿𝗶𝗺𝗶𝗻𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗵𝗮𝗿𝗮𝘀𝘀𝗺𝗲𝗻𝘁 𝗵𝗮𝘃𝗲 𝗻𝗼 𝘀𝗽𝗮𝗰𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗺𝗼𝗱𝗲𝗿𝗻 𝘄𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲.
It's the brands' responsibility to address #diversity issues to ensure that their company culture is equitable towards all markets.

Here are helpful solutions for addressing workplace diversity challenges: https://buff.ly/3AONnml

----------
Learn more about our 24/7 multichannel solutions to speak your customers' language: https://buff.ly/3MlfRqn

#WeSpeakYourLanghuage
#CulturalDiversity
Open Access BPO 8 days ago
𝐀𝐝𝐝𝐢𝐧𝐠 𝐯𝐚𝐥𝐮𝐞 𝐭𝐨 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐦𝐞𝐚𝐧𝐬 𝐠𝐨𝐢𝐧𝐠 𝐭𝐡𝐞 𝐞𝐱𝐭𝐫𝐚 𝐦𝐢𝐥𝐞 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬.

Join us as we break down the components of value-added consumer experience in this article: https://buff.ly/3SUQC28

----------
Elevate #CX by partnering with a #CallCenter that goes the extra mile 24/7: https://buff.ly/3yEevEd

#WeSpeakYourLanguage
#CustomerSupport #BPO
Open Access BPO 8 days ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your staffing, training, quality assurance, and service/people management.

They're more diagnostic than curative: https://buff.ly/3Xf28YL

----------
Outsource your #CustomerSupport needs to us and let's make dismal #CustomerService a thing of the past:
https://buff.ly/3XefDYE

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience #CX #CSat
Open Access BPO 9 days ago
Employee self-care is everyone's personal responsibility. Ensuring it involves maintaining health and wellbeing, enabling employees to prevent and manage work-related stress.

Here are helpful ways to ensure employee self-care: https://buff.ly/4cCaMot

----------
Create unforgettable #CustomerExperiences for your brand.
We empower our agents to deliver exceptional service.

Outsource with us: https://buff.ly/3YRsYXS

#WeSpeakYourLanguage
#InternetSelfCareDay #NationalWellnessMonth