We Speak With Pride What better way to hear about the struggles and hopes of the community than from those who experience these firsthand. This year, we invited some of our LGBTQIA+ employees to share what they resist against and for. James (Lead Generation Analyst) resists for HIV awareness. I advocate for HIV […]
It may be easy to dismiss the Pride march as a call for community or to perceive it as flagrant and flamboyant display for what’s been regarded as unnatural or skewed realities by bigots. What others don’t know is it’s a commemoration and a resistance more than a celebration. Each Pride march is a push […]
A truly satisfying customer experience can build and cultivate trust among your consumers. One of the ways you can refine it is by ensuring the safety of your customers and their personal information as they engage and transact with your brand. Aside from implementing content moderation to monitor your website and social media pages from […]
You’d think call center fraud would finally cease when the General Data Protection Regulation (GDPR) was enforced. Yet, as much as the ruling pushes companies to tighten their grip on data security, it’s still just another day at the office for seasoned criminals. With stories of fraudulent activities becoming public knowledge, companies in the business […]
WASHINGTON, May 29, 2019 – Multilingual call center Open Access BPO was named a leading IT and business services company in a recent list unveiled by B2B ratings and reviews firm, Clutch. The Clutch Top IT & Business Service Companies 2019 list highlights more than 470 companies ranked in various categories. Open Access BPO was […]
Global strategic advisory firm Tholons has ranked the Philippines as the second top globalization destination in its latest report, the Tholons Services Globalization Index 2018. The southeast Asian nation made it to the second notch of the “Top 50 Digital Nations” list, while six of its cities have been identified as part of the “Top […]
MAKATI CITY, Philippines, October 29, 2018 — Multilingual call center Open Access BPO is once again donating to a US-based non-profit organization and sending representatives to run in the prestigious TCS New York City Marathon on November 4. This is the third time the company is participating in the race as a major sponsor of […]
With artificial intelligence (AI) tech in development, Google is aiming to streamline the call center productivity. But before you start creating your call center’s plans around its integration, here are some things you need to know. During last week’s Cloud Next conference in San Francisco, Google announced that they’re developing an artificial intelligence (AI) solution […]
In their recent Cloud Next conference held in San Francisco, Google announced that they’ve partnered with various companies in the AI, telecommunications, and cloud computing sectors to create an AI software for call centers.
