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Call center fraud shouldn’t discourage you from outsourcing

You’d think call center fraud would finally cease when the General Data Protection Regulation (GDPR) was enforced. Yet, as much as the ruling pushes companies to tighten their grip on data security, it’s still just another day at the office for seasoned criminals. With stories of fraudulent activities becoming public knowledge, companies in the business […]

The Philippines’ technical agility ranks highly in the global competitive arena

Global strategic advisory firm Tholons has ranked the Philippines as the second top globalization destination in its latest report, the Tholons Services Globalization Index 2018. The southeast Asian nation made it to the second notch of the “Top 50 Digital Nations” list, while six of its cities have been identified as part of the “Top […]

4 Things call centers need to know about Contact Center AI

With artificial intelligence (AI) tech in development, Google is aiming to streamline the call center productivity. But before you start creating your call center’s plans around its integration, here are some things you need to know. During last week’s Cloud Next conference in San Francisco, Google announced that they’re developing an artificial intelligence (AI) solution […]

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Open Access BPO
Open Access BPO4 hours ago
With #CustomerSupport as a crucial business component, developing a #CustomerService roadmap contributes a lot to a brand's growth. But how do you start?

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Open Access BPO2 days ago
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Open Access BPO
Open Access BPO4 days ago
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Open Access BPO
Open Access BPO7 days ago
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Open Access BPO
Open Access BPO1 week ago
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Open Access BPO1 week ago
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