Call Center Associates — Service platform app

QUALIFICATIONS

• Bachelor’s degree or equivalent work experience
• At least a 2-year work experience in customer service, working with US customers
• Outstanding written and verbal English communication skills
• Flexible and willing to work in a fast-paced team-oriented environment
• Highly organized with enviable time management skills
• Open-minded and prepared to take on new challenges and learn new skills
• Upbeat, positive, kind, and empathetic personality preferred

RESPONSIBILITIES

• Develop and maintain a deep understanding of the client’s products, services, and website
• Efficiently and accurately resolve customer inquiries over the phone and email, delivering a memorable customer experience
• Collaborate with colleagues from technical services, customer success, sales, and engineering to resolve customer concerns
• Contribute to initiatives to improve the client’s products, processes and tooling
• Monitor and report key performance metrics to the Customer Support Manager
• Assess and verify transactions to ensure marketplace security