Call Center Associates — Financial services

Exclusive Recruitment Incentives:

• PHP 20,000 Sign-on bonus
• Up to PHP 3,000 Shopping vouchers
  • Php 500 Voucher – Pass the Client Interview
  • Php 500 Voucher – Accept the offer within the same day
  • Php 1,000 Voucher – Complete all pre-employment requirements before deadline
  • Php 1,000 Voucher – Complete the first week of training

QUALIFICATIONS

• At least 6 months experience working in customer support or in a call center environment preferred but not required
• Proficient in written and verbal Englis
• Basic technical skills—able to navigate through smartphone and computer applications
• Willing to work on a shifting schedule and on site in Ayala Avenue, Makati
• Available to start immediately

RESPONSIBILITIES

• Serve as the primary point of contact for customers with inquiries related to international online money transfers and credit/debit card transactions
• Provide accurate, timely, and professional customer support via phone calls, emails, and live chat (You will only handle one touch point at a time)
• Assist customers with transaction concerns such as payment status, failed or delayed transfers, refunds, chargebacks, and account-related questions
• Guide customers through standard processes while ensuring a smooth and positive customer experience
• Clearly explain policies, procedures, and resolutions in an easy-to-understand manner
• Document customer interactions accurately and thoroughly in the system