Customer Happiness Experts — Telco firm

Earn up to Php 25,000/month for this position
7/F Robinsons Summit Center, Ayala Avenue, Makati, PH

QUALIFICATIONS

  • Four-year Bachelor’s Degree from an accredited college or university preferred
  • At least 1 year experience in live chat/email support/customer service/call center environment is required
  • Good written and verbal English communication skills
  • Mastery of CRM and Ticketing tools (Zendesk, Service Cloud, Zopim, etc)
  • Basic technical skills (able to navigate through smartphone and computer applications)
  • Upbeat, positive, kind, and empathetic personality preferred
  • Flexible and willing to work in a fast-paced and quickly growing environment
  • Open-minded and prepared to take on new challenges and learn new skills
  • Willing to work in Makati
  • Can start immediately

 

RESPONSIBILITIES

  • Assist customers via live chat/email in clear and concise written English
  • Improve the quality of customer interactions on a daily basis
  • Have fun and work effectively with a team of awesome people
  • Able to work independently with minimal supervision
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