Customer Service Agents — Security solutions firm

QUALIFICATIONS

• Bachelor’s degree from an accredited college or university preferred
• Prior experience working in customer support or in a call center environment is preferred but not required
• Proficient in written and verbal English
• Basic technical skills—able to navigate through smartphone and computer applications
• A critical thinker with good analytical skills and attention to detail
• Effective organization and time management skills
• Able to work well in team-oriented environments
• Has a growth mindset with the desire to keep learning
• Upbeat, positive, kind, and empathetic personality
• Willing to work on a flexible schedule

RESPONSIBILITIES

• Respond to all calls with urgency in an accurate and professional manner
• Document interactions and update notes to relevant personnel
• Occasionally serve as coordinator between teams during various incidents
• Efficiently escalate complex concern to appropriate internal resources
• Perform other tasks as required by the campaign