Document Controller


  • Highly proficient in written and spoken Hindi
  • Good English communication skills
  • At least High School diploma or higher
  • Able to multitask and embrace change in a fast-paced, performance driven team
  • Diligent and keen on exceeding expectations and continuously seeking improvement opportunities
  • Punctual and committed to work schedules
  • Comfortable working in a call center environment (constant monitoring, pressure to perform, confinement to space, etc.)
  • Strong technical skills—able to navigate through computer and web application with ease
  • Available to work on a flexible schedule: 24/7 including holidays
  • Willing to start ASAP
  • Willing to relocate to Manila, Philippines


  • Respond to customers over the phone, live chat and email in a timely, accurate, and professional manner
  • Connect and build rapport with representatives and members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concern
  • Offer quality customer service on every call to surpass expectations
  • Manage difficult situation to end every call in a positive manner
  • Perform other tasks as required by the campaign