Email Support Agents — Insurance firm

Earn up to PHP 25,000/month for this position
19/F Robinson Summit Center, Ayala Ave., Makati, PH

QUALIFICATIONS

  • Excellent written and spoken English communication skills
  • A background providing support in either insurance or finance industries a plus, but not necessary
  • Basic technical skills—proficient on the Internet, email, CRM, and Windows applications
  • A critical thinker with good analytical skills and attention to detail
  • Flexible and able to work in a fast-paced, team-oriented environment
  • Effective organization and time management skills
  • Upbeat, positive, kind, and empathetic personality

RESPONSIBILITIES

  • Provide assistance to US-based retirement beneficiaries via email
  • Identify contribution errors, missed deferral opportunities, and employees across various beneficiary statuses
  • Proactively communicate operational and system issues promptly
  • Collaborate with program members to resolve customer inquiries and operational projects
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