Email Support Agents — Moderation service

QUALIFICATIONS

• Excellent written and spoken English communication skills
• A background providing support in either insurance or finance industries a plus, but not necessary
• Basic technical skills—proficient on the Internet, email, CRM, and Windows applications
• A critical thinker with good analytical skills and attention to detail
• Flexible and able to work in a fast-paced, team-oriented environment
• Effective organization and time management skills
• Upbeat, positive, kind, and empathetic personality

RESPONSIBILITIES

As an Email Support Agent, you’ll be the first point of contact for answering customer’s questions and helping them to quickly resolve issues.

• Assist customers via email, answering their questions and helping them to quickly resolve issues
• Regularly aim to improve the quality of customer interactions
• Be a team player; have fun and work with a team to hit client targets
• Perform other tasks as required by the client