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In a constantly evolving world, brands need more than just support; they need a partner that can keep up. Open Access BPO
is that partner, a technology-driven boutique outsourcing provider built for high-growth digital companies.
We provide fully tailored solutions in CX, content moderation, and back office support. These AI-powered solutions help
our partners adapt to rising customer expectations, rapid digital transformation, and the complexities of competing in global markets.
Since 2006, we've evolved from a telemarketing startup into a full-suite BPO provider, combining our multilingual talent with next-generation
agent-assist tools to deliver powerful, technology-driven solutions.
Ben Davidowitz starts Open Access BPO in San Carlos, California as a telemarketing company. Henry Chang signs on a partner and co-founder soon after.
We launch our first contact center in the Philippines to leverage the country’s market access and skilled workforce.
Driven by the goal to provide better solutions to our clients and their growing needs, we expand our portfolio of services to include customer service and technical support.
The needs of our expanding client list lead to the launch of our operations site in Taipei, Taiwan, further strengthening our East Asian multichannel support solutions.
Our third global office launches in Davao, Philippines to enhance our redundancy measures and improve cost efficiency. Our multilingual capability grows as we begin offering business solutions in over 20 languages.
We break ground in Xiamen, China on what would become our fourth campus. This enables us to help our global partners successfully navigate the complex ecosystem of customer engagement and regulations in the Chinese market.
Launching our second campus in Makati, Philippines brings more business growth opportunities for us and our clients.
We also maintain our position as a leading outsourcing partner with our growing KPO and FinTech projects.
Our global campuses maintain full operations, providing unhampered services to our clients and taking on new contracts even as the world faces the pandemic.
Launching Open Access BPO Onshore™ Solutions in our Las Vegas, Nevada addresses the challenges brought on by post-pandemic economics.
A significant investment is made to expand our Taipei, Taiwan operations, enabling us to meet the growing demands for multilingual KPO support operations.
We launch our seventh global facility in the Philippines, right in the heart of the Makati business district to support our continuously growing programs and teams.
Open Access BPO is acquired by TDCX, contributing our delivery operations in Davao, Manila, and Taipei to the Singapore-based digital CX innovator’s extensive global footprint.
This integration strengthens our ability to deliver incredible talent amplified by AI, empowering partners to navigate the dynamic business landscape and labor market.
Watch this space: we’re growing and glowing!
Open Access BPO provides dynamic solutions enabling growing businesses to create more impactful customer experiences and increase operational efficiencies in an ever-connected world.
To be the global BPO leader providing the best results through industry-leading customized solutions.
Put Customer First
Do the Right Thing
Make Awesome Happen
Celebrate Diversity
Work as One Team, One Family, one family