Attrition remains one of the most pressing challenges in the contact center industry. In Call Center Attrition & Turnover: Average Rates and Common Causes, Open Access BPO explores the underlying causes, hidden costs, and adaptive strategies that forward-thinking operations use to reduce churn and safeguard institutional knowledge.
Business leaders, HR executives, and operations managers will find actionable insights on strengthening employee retention, stabilizing performance, and ensuring sustainable growth.
