For over a decade, Open Access BPO has delivered exceptional service to a diverse global clientele, establishing a track record of reliability and excellence. Our unwavering dedication to developing tailored business solutions is guided by the expertise, enthusiasm, and forward-thinking mindset of our culturally fluent and tech-enabled teams.
Vice President
Vice President
Joy Sebastian oversees Open Access BPO’s global operations, guaranteeing exceptional service delivery, customer relationships management, and employee engagement.
With over 22 years of expertise in outsourced operations management, Joy brings invaluable experience to her role. Prior to joining Open Access BPO, she served as Senior VP and Country Manager at Transcom Worldwide AB. In this capacity, she spearheaded client operations and shared services for the North American region.
Joy successfully led operations for renowned multinational outsourcing firms, including eTelecare, Convergys, and Transcom. Additionally, she also managed APAC vendor operations for EE, one of the largest telcos in the UK.
Senior Director of Operations
Senior Director of Operations
Nate Martinez is a highly skilled and innovative leader with 18 years of extensive operations management expertise. As the Senior Director of Operations at Open Access BPO, he shares his wealth of experience in implementation and onboarding of new clients and overseeing our offices in Manila, Taipei, and Xiamen.
Having started his career at PeopleSupport (now Teleperformance), he managed multiple programs in digital solutions and banking and finance. He successfully spearheaded the development of operational strategies in Altisource Business Solutions where he also managed both onshore and offshore operations.
Nate took up Business Management and Entrepreneurship in San Beda College before transitioning to AB Communications in Sacred Heart College.
Site Manager, Davao
Site Manager, Davao
As our Davao site manager, May De Guzman sets clear direction for the site’s projects and ensures that client specifications are met by a holistic operations framework.
She began her BPO career in 2008 as a customer service representative. From there, she worked her way up to become a trainer, a team leader, and a project manager for several contact centers in the Philippines before bringing her professional experience to Open Access BPO.
May earned her Mass Communication degree from the Sienna College of Quezon City.
Site Manager, Taipei
Site Manager, Taipei
Jack Wei serves as Open Access BPO’s country manager for Taiwan and China. As such, he directs all internal and external company processes to fortify the company’s influence in and beyond East Asia.
His 30 years’ professional experience spans diverse fields, including finance, health care, and offshoring services. In the stretch of his career, he has handled investment risk and uncertainty assessment, and account management.
Jack attained his master’s degree in Educational Teaching in Computer Science from the Central State University in Edmund, Oklahoma. He has a bachelor’s degree in Economics from Tamkang University in Taipei, Taiwan.
Head of IT
Head of IT
Arvie Mendoza supervises the optimization and maintenance of the company’s networks, communication systems, databases, and tech facilities to provide a robust framework for Open Access BPO’s operations.
Arvie started out as a technical support engineer before becoming an IT team lead. He has garnered more than 15 years of Information Technology experience from various top BPO companies and gained certifications in the field to strengthen his expertise on virtual and cloud platforms.
Arvie earned his bachelor’s degree in Information Technology from Technological University of the Philippines.
Head of Recruitment, Training, and Facilities - MAKATI
Head of Recruitment, Training, and Facilities - MAKATI
Bobby Jusayan spearheads the company’s training design and delivery departments while supervising the multi-site operations of the company’s fastest-growing global financial service program. He also manages the implementation and onboarding of new programs, ensuring a seamless transition and integration for new partners. He also oversees the execution of special projects of the company and strategizes for the talent acquisition and employee development needs of various programs.
He worked as a Training Manager for several outsourcing firms before moving on to client-facing tasks as a Trade Relations Manager for a brand marketing company. He soon rose through the ranks and became its Operations Director. He brings over a decade of operation management and people development expertise to Open Access BPO.
Bobby took up Business Management at De La Salle University.
Head of Recruitment, Training, and Facilities - DAVAO
Head of Recruitment, Training, and Facilities - DAVAO
Arjay Flaviano leads recruitment, training, and facilities for Open Access BPO’s Davao site. He creates and implements strategies to hire top talent and identifies training needs to align with both client and company goals. He also handles long-range planning to support future growth, coordinating site build-outs and ensuring facilities comply with safety standards and regulations.
Prior to his BPO career, Arjay served as a local newspaper editor and worked on UN publications in Mindanao. He also has experience in customer service from financial institutions such as HSBC and JPMorgan Chase.
He holds a Bachelor of Arts in Mass Communication from Ateneo de Davao University.
Head of Operations Support Group
Head of Operations Support Group
Leading Open Access BPO’s Operations Support Group, Mel Lingan oversees Quality and Process Improvement, Data and Business Analytics, and Workforce and Business Continuity Management. He collaborates with organizational leaders to drive continuous improvement in KPIs, optimize revenue and costs, and ensure operational compliance through process reengineering and business analytics.
Mel previously served as a senior operations manager at Sitel/Foundever, leading back-office operations that included help desks, tech support, sales, telecom, satellite radio, and airline accounts. A Lean Sigma advocate, he holds certifications in Change and Project Management.
Mel earned his degree in Political Science and History from the University of the Philippines.
Finance Director
Finance Director
Olga Ponce leads the accounting functions across Open Access BPO’s global locations, from bookkeeping to financial management & reporting and everything in between.
She lent her financial expertise to further the accounting initiatives of several multinational companies in retail, IT, business process outsourcing, financial services, and shared service before taking on Open Access BPO’s outsourcing needs.
Olga is a graduate of St. Louis University with a degree in Accountancy and earned her master’s degree in business administration from De La Salle University. She is a Certified Public Accountant and a Certified Management Accountant.
In-house Legal Counsel
In-house Legal Counsel
As Open Access BPO’s in-house legal counsel, Atty. Anthony Uson advises the executive team regarding legal issues directly related to business and outsourcing in the Philippines.
Anthony has been practicing law since his admission to the Philippine Bar in 2010. He has represented clients hailing from various concentrations including outsourcing, finance, and manufacturing. Upon joining Open Access BPO, he handled corporate and commercial transactions, policy implementation, corporate housekeeping, and labor management.
Anthony obtained his Bachelor of Laws degree from San Beda College of Law after he majored in Legal Management at the University of Santo Tomas.
HR Director
HR Director
As the HR director, Atty. Emelda Perez manages Open Access BPO’s overall human resource functions, including labor management and strategies.
Emelda began her career working as a lawyer in the government and private sectors before entering the corporate world as an HR head for several companies in the Philippines. Her diverse, hands-on experiences on various HR facets made her an excellent fit for Open Access BPO.
Emelda earned her Bachelor of Laws degree from Arellano Law School after obtaining a degree in AB Economics from the University of Santo Tomas. She then received a diploma and master’s candidacy in Industrial Relations from the UP School of Labor & Industrial Relations (UP SOLAIR).
