Customer Service Agents — Security solutions firm



QUALIFICATIONS

  • Four-year Bachelor s Degree from an accredited college or university preferred
  • Prior experience working in customer support or in a call center environment is preferred but not required
  • Proficient in written and verbal English
  • Basic technical skills—able to navigate through smartphone and computer applications
  • A critical thinker with good analytical skills and attention to detail
  • Effective organization and time management skills
  • Able to work well in team-oriented environments
  • Has a growth mindset with the desire to keep learning
  • Upbeat, positive, kind, and empathetic personality
  • Willing to work on a flexible schedule

 

RESPONSIBILITIES

  • Respond to all calls with urgency in an accurate and professional manner
  • Document interactions and update notes to relevant personnel
  • Occasionally serve as coordinator between teams during various incidents
  • Efficiently escalate complex concern to appropriate internal resources
  • Perform other tasks as required by the campaign
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