One may think that in entering European markets, using the same business approach for every country is enough, considering the closely related traditions of European territories. For those entering the Italian market, however, a one-size-fits-all strategy just won’t work.

Cultural identity is a highly regarded element that drives the economic activity of Italian consumers. They favor goods that represent the traditions and business values that they relate to. This behavior of cultural preservation, along with their preference for high-value products, reflect the importance of keeping up with the local standards in doing business the Italian way.

Companies whose consumer base is composed largely of Italians need a customized approach to please their market. Open Access BPO, a firm specializing in custom solutions, can be their partner in providing voice and non-voice customer service, technical support, and content moderation solutions.

Bringing you closer to your Italian-speaking customers

Not only do our professionals speak the language fluently, they are also intimately familiar with the genuine Italian way of life. This linguistic and cultural affinity between our Italian-native workforce and your customers will give a higher assurance that your services will pass the high standards of your Italian customers.

Contact us today to know more about our Italian call center and back office outsourcing services.

We want to contribute to your success. How can we help?