There may be over 10 million people in Portugal, but Portuguese-speaking people can also be found in portions of South America and Africa.
They re generally conservative consumers, considering product value and quality before making a purchase. They also favor after-sales support and convenience, which is why ecommerce in Portugal is popular and is expected to continue growing in the next few years.
Aside from refining their offerings, companies need to provide truly exceptional customer experience. This means high-quality support delivered over the phone and digital channels, giving customers the option to seek assistance at their convenience.
Bringing you closer to your Portuguese-speaking customers
Whether they’re from Brazil or Portugal, Open Access BPO bridges the gap between you and your Portuguese-speaking customers.
Our support team is made up of customer care experts who are fluent in the language and are intimately familiar with the Portuguese culture. With our scalable business solutions, we ensure there are no cultural misunderstandings during transactions. We ll support your customers 24/7 over the phone, live chat, or email.